Wanelo
List and sell your products to a community of active...
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Sept. 3, 2022
I installed Wanelo App about 2 months ago. It says that it usually takes 2 days to review your store but still my store is not approved. Much disappointed with this marketplace and going to delete it permanently.
Hello Ijaz Jewelers! Thank you for your review. We checked and it shows that your store is missing a verified account. You will need to complete your store and payment settings before we can approve your store to sell on Wanelo. Also, we sent you an email about this last June 23rd and August 23rd as we noticed your store is still unbuyable. Please get back to us at [email protected] after updating your account so we can review your application again. Sorry for the inconvenience. Have a great day!
July 25, 2022
Customer Service takes a very long time to respond, I haven't been paid for my 1st order yet which was June 9th, fulfilled ,shipped June 13th, I'm still waiting, it's July 25th...they payout after 30 days when item is shipped or fulfilled, yet I haven't been paid for 3 orders yet. The fees are too high, 17.1 % and 2.9 % for card charges for a total of 20% in fees from your payout. Maybe they will email me back soon.
Hello Lucky Gal Fashion! Thank you for your review. Please note that the payout process will only be initiated once the tracking status updates to, in-transit. Then, payout will be issued after 30 days. We also reached out to you via email with regards to your payouts. You can also refer to this link on how to get paid --> https://help.wanelo.co/en_us/how-do-i-get-paid-Bydn4DjAv Please don't hesitate to reach out to us at [email protected] if you need assistance. Have a great day!
July 13, 2022
I love Wanelo as a Sales Channel. A majority of my sales have come from the Wanelo app. I can not recommend it enough.
Thank you, Brittany! We're glad you're business is dong well with Wanelo. Please don't hesitate to reach out at [email protected] if you need assistance. Have a great day!
July 9, 2022
As so many have said before... I set everything up days ago and patiently waited. Dashboard still says "store is not eligible" and as so many have stated - the "contact us" leads to nowhere. It would seem the only way to get a store activated on Wanelo is to put in a 1 start review and await a response. Super frustrating. Is my store eligible or not? www.thecuratedcloset.net
Hello The Curated Closet! Thank you for your review. Our apologies for the delay as we received an influx of new stores wanting to sell on Wanelo. We needed to review the stores thoroughly for security purposes. We were able to approve your store last July 12th and it shows that your products have already synced. Please don't hesitate to reach out to, [email protected] if you need assistance. Have a great day!
June 25, 2022
"Your store is not eligible for selling on Wanelo" and you can't contact anyone to solve this issue or to know why you are not eligible!
Hello capsulewardrobeshop! Thank you for your review and our apologies for the late response. We just finished reviewing your application. Kindly reinstall the Wanelo sales channel so we can approve it to sell on the platform. Please keep us posted by sending an email to, [email protected]. Have a great day!
June 9, 2022
Your store is not eligible for selling on Wanelo - I am trying to connect it but when I click contact us it gives me an error. How do I get approved?
Hello SpeedTails! Thank you for your review. We already approved your store earlier today. Please check. Let us know if you need further assistance by sending an email to, [email protected]. Thank you!
May 2, 2022
I love selling on the Wanelo app and I also appreciate the customer service. I’ve been selling on Wanelo for around 6 or 7 years and I’ve never had any problems. Their customer service is tremendous. Whenever I have a question, their customer service rep Gerald P is always there. Much appreciated! Keep up the great work Wanelo.
Thank you for your kind review! We really appreciate your business. Please let us know what we can do for you in the future. You can always send us an email at, [email protected]. Have a great day!
April 24, 2022
I would like to know how to make my store "eligible". I cannot go to the page where it says "contact wanelo" because it doesn't pop up. It goes to "blocked content".
Hello shop3cl3ctix! Your store is missing a verified payment account, which is required before your store can sell directly on Wanelo. You will need to complete both your Store and Stripe settings from the Wanelo sales channel. Once you finish adding this information, your store should be approved to sell within 48 hours. Please let us know if you need further assistance by sending an email to, [email protected]. Thank you!
Feb. 25, 2022
After successfully adding wanelo as an app/marketplace, setting up stripe correctly, and everything else, I immediately see a red header that reads "Your store is not eligible for selling on Wanelo". There's a "contact wanelo" button on the header. So I clicked it and it goes to a page showing the "aww snap" emojii and states "This content is blocked. Contact the site owner to fix the issue." So feeling determined, I go to wanelo's website hoping to find a contact form, link, chat, something...there is NOTHING...nada...zip! Just a series of help pages. Today I logged in and my site was approved and 99 products added. So, while I am upgrading my review, I believe they need to work on their onboarding process with shopify stores a bit. Perhaps the red header should read "thank you for applying. Please allow 24-48 hours for review." But they definitely need to fix the "contact wanelo" link on the header. I will update this review with # of sales after a year on their platform. Looking forward to seeing if the connection helps sales.
Hello LA Minerals! Thank you for your review. We have approved your store to sell directly on Wanelo. Product sync will be completed within 24 hours. Please don't hesitate to reach out to us at, [email protected] if you need further assistance. Have a great day!
Feb. 20, 2022
We have done all the steps, without an error " Your store is not eligible for selling on Wanelo" ? Please advise
Hello Incognito Sunglasses! Thank you for your review! We needed a few more information before we can approve your store to sell on Wanelo. Please follow the instructions that we sent to you via email. Don't hesitate to reach out if you need further assistance. Have a great day!
Dec. 26, 2021
I tried for 2 weeks to set up the wanelo shopify app and set up my store. emailed wanelo 4 times. recieved absolutely no help. still not able to promote my products. if i ran my business like this, i would be out of business. there is s good reason this company has 84 1 star ratings. there is nothing lower rating. shopify should remove them from their apps
Hello WoW! Gotta Have It!! We have reached out to you directly via email so we can help resolve your issue with your products not visible on your profile. We're hoping that you can get back to us asap. Happy Holidays!
Nov. 10, 2021
good customer service! Many fashion item on sell and good for customers .Easy to use and easy to sell.
Thank you, inseva! We're glad that we were able to help you with your store. Please don't hesitate to reach out if you need assistance. You can always email us at, [email protected].
Nov. 5, 2021
We have done all the steps, with an error " Your store is not eligible for selling on Wanelo" ? Please advise
Hello Artisan Carat! We just finished reviewing your store and have approved it to sell directly on Wanelo. Please check. If you have further questions, you can always send us an email at, [email protected]. Thank you!
Oct. 7, 2021
Terrible app. For some reason my OLD outdated listings are still connected and there is no way through the app nor the wanelo website to disconnect, delete, or close the account so that my products won't show. I now have to manually hide 192 products one by one since they're not available for sale and no longer available. Good luck trying to get help.
We definitely can understand the frustration of removing products manually one by one. The way to have avoid this is to uninstall and reinstall the Wanelo sales channel from your Shopify account. We provided this guidance immediately upon receiving your inquiry, and it's unfortunate you were not able to read it in time. We have some new, exciting features releasing in the coming weeks, and should you be willing to give us another try, we'd be happy to work with you again.
Nov. 19, 2020
Easy to use and easy to get orders.Products add and add wanelo sales.The orders will come. More products with best quality and low price will be better.
Thank you, Tiktoki1. We're glad we are able to help. We hope this coming holiday season will be great for your store. We're one email away if you need assistance.
Nov. 17, 2020
Best service ,best quality photos .more orders than before.More photos add ,more sale.It easy to install and use
Thank you, Onewel. We're glad that you are having a good experience and have been generating sales while being new to Wanelo. The holiday season is almost here, so please reach out if you need assistance from our end. Stay safe and be well!
Oct. 22, 2020
best service ,more sale ,better work,easy to use and ease to get orders.good share net with many fancy products.
Thank you, Summer11. We're glad to have resolved your issue! We are happy to be working closely with you in finding the best products our shoppers are looking for. Don't hesitate to reach out whenever you need assistance. Happy selling!
Oct. 14, 2020
you are a kindly and freindly platform app.we are very love your wanelo app ,thank you for your help.
Thank you for the feedback. Please don't hesitate to reach out whenever you need assistance. We are continuing to make changes so we can better provide service for both our merchants and customers.
Sept. 4, 2020
Great App well sell i will tell my friend to open it and the other people to know it is welll done the customer respond me quackily
Thank you, RobinLancasters! We would appreciate it. Please don't hesitate to reach out if you need assistance. Stay safe!
Sept. 2, 2020
Great app and great customer service. I would highly recommend for anyone who wants to sell on multiple sites.
Thank you, Posh Pineapple! We appreciate the feedback and for working with us despite the pandemic. Stay safe!