Swym Back in Stock Alerts

May 11, 2025

I've only just started to use this app and so far I'm really impressed. However, i am even MORE impressed with the high-level customer support and how quick the team are at responding and providing support. This app was used primarily as a waitlist feature, and with team member Dash's endless support, it's actually really easy to use and seamless. Takes a little getting used to but once you get it, it's so easy.

Nov. 9, 2024

Good app, customisation is limited but the support team is great on helping making adjustments if needed.

Oct. 9, 2024

It works; a couple of customers have used the back-in-stock notification already. I couldn't get the stock button on to our store, so I logged a request, which was sorted within a couple of days. Great customer service and app so far.

March 28, 2023

It is too early for us to rate the app but would like to rate the service we have received in setting up our use of the Back In Stock Swym ap. They have been great so far. Thanks!

Dec. 12, 2022

Very easy to use and set up the app. They also did some minor custom changes to our widget that helped with aesthetics at no charge! It would be nice to be able to provide the option to customers if they would like to opt into our marketing emails or just receive back-in-stock emails. Always quick to respond on live chat!

Sept. 25, 2024

Was looking for a free 'back in stock' alert app and found this. It's pretty good for a free app and does the job and if any issues/questions the support team is super quick and helpful.

Oct. 4, 2021

It's worth noting that there are some features such as SMS notifications, disabling the "email me" button on select products, and customizing your email templates, that aren't listed in the plan comparison so you have no idea until you install the app that these features are only available on Pro plans and upwards. Having all of this information up front would have been helpful. On the Starter plan, you have very little control over the app. You can't even change the email text. Rather, you need to contact Support to do it, as well as for any other changes or customizations you would like to make. It would be nice if I were able to do more things myself. That being said, the app does what it's supposed to and the Support team is great. They're very helpful and have been able to implement all of my customizations, including making the email notification button match my shop's theme. I would still recommend this app, however, in order to receive the most value out of it I think you will want to look at the Pro plan and upwards (which comes at a significantly higher monthly cost than the Starter plan).

June 24, 2021

I'm happy with the customer service this team provides, quickly reacting and doing their best to solve the issue. The app itself could be more user friendly, could be more simple, but it does the job, which is most important

March 19, 2021

The app does a great job and fits in our design just smoothly due to the customizing options. To use another language than English the support has to be contacted to do the changes - but reaction is super-fast and the implementation also. Thanks a lot again and keep up the good work

Jan. 20, 2021

This app helps with collecting emails when your items are out of stock, and automatically sends reminder emails the minute it is back in stock. The only reason it doesn't get 5 stars is that you cannot modify the layout and feel of the app, however the support team would help you with that in a jif. Not bad overall.

Nov. 4, 2020

Nice app and nice staff. Is intuitive. But for downloading the information in a simple way you have to be PRO. As Free only gives you the archive in .csv and you can’t see the images. PRO is quite expensive.

Oct. 12, 2020

Good customer service- bugs in the beginning but they were quick to help fix them. Havent had anyone submit a back in stock request yet so more info to come...

July 23, 2020

I used this app to create alerting program. It's very functional and the customer care was available all the time.

July 3, 2020

Great app ! The team is really hepful and quick to answer ! I would just like the app to be more flexible about the design of the e-mails. Otherwise it integrates very easily to your website and looks quite well.

June 18, 2020

Very easy to setup and customize. Looks great on your site and works as described. The backend reporting is really nice to see what customers are waiting on the most. We had a glitch at first that wouldn’t show the widget on our out of stock items but customer service repaired and fixed it within minutes. So far so good!

May 27, 2020

We didn't want to lose customers when products were out of stock. This is so nice to have on our site. I also had a question for support and they were quick to respond, friendly, and helpful!

April 23, 2020

We just added this app to our store on the basic free level and so far so good! Our customers use consistently when their fav product is out....helps us stay connected to our customers about product inventory! Support is very helpful and quick responses to our questions is excellent!

Dec. 5, 2019

The app works as promised and support is very responsive. Pricing is based on alerts sent. Startup pack is $14 for 250 alerts. However, as a small business like us, it would help to have a tariff between 500 to 1000 alerts instead of 5000 alerts for $49.

Oct. 1, 2019

Pretty great app. Not a whole to configure out of the box. Had some difficulties getting it connected to our Klaviyo marketing list - but Gopinath helped figure out the mystery and get us squared away. Great customer service :)

Aug. 5, 2019

App didn't work and the confirmation email lead to an error page multiple times but the support team was super helpful and called personally to fix the problem.