Hextom: WhatsApp, SMS & Push
Boost revenue by recover abandoned carts via WhatsApp, webpush
Rating
4.7
feedback
275
chart
#3,744
All reviews
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Oct. 23, 2025
DO NOT INSTALL IF YOU NEED SMS for USA. They require you to own your own US SIM card to send SMS. ---> A2P 10DLC (Application-to-Person 10-Digit Long Code) is mandatory for any business texting US numbers from a 10-digit US number. Registration requires: Business name and EIN (US or foreign). Campaign description (use case). Message samples and opt-in/opt-out policy. Without it, all outbound SMS to US customers risk being blocked or fined.
May 7, 2025
We really wanted this app to work for us, but it’s been a frustrating experience from the start. Basic functionality is unreliable — WhatsApp messages either don’t send, go to only a small percentage of our subscribers, or take over an hour for the included link to redirect users to our landing page. At one point, their own landing page domain expired, so our customers were sent to a broken link instead of our content. Alongside the sending issues, the campaigns are also not tracking any sales. The pricing was also unclear. We assumed we had enough credits, but ran out mid-campaign with no warning (there also doesn't appear to be anywhere to check how many credits you currently have). Customer support has been the biggest let-down. Our last few support tickets took 4-5 days for replies, and often just to tell us that it's been pushed further up to technical support. We chose this app because of the great reviews, but we haven’t had a single one of our 7 WhatsApp campaign go out correctly. I’d strongly recommend others look elsewhere before committing.
Sept. 29, 2024
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Thank you for taking the time to leave feedback. We’re truly sorry to hear that your experience with our app wasn’t what you expected. We’d love to understand what went wrong and how we can improve. Could you please reach out to us at [email protected]? Your insights are invaluable, and we want to do everything we can to make things right for you. Thank you, and we hope to hear from you soon!
Dec. 26, 2021
It doesn't work on my premium theme. Restock notify option did not work. The abundant cart did not work from time to time. IF it won't work we will uninstall the theme. it is very simple. but my point is that , this app owner reply is very slow. several times i informed there clean my snippet on my theme liquid. but the owner did not reply me or Ans me properly. i will inform the issue to shopify app department. everyone be careful to install this app.
Hi there, we have removed our app's code from your theme on the same day you made this request, and when we tried to get in touch with you afterwards but we have not received a reply. When you have time, can you please take a look at the inbox and reply the email.
July 9, 2020
It doesn't work on my premium EMPIRE theme. Online help is not accessible you have to search a lot. I have tried on 2 pc and tablet and 2 phones and the PUSH system does not work. I am going to uninstall it it was in the version of $ 29 I hope that at the end of the month you will not charge me anything. It's a shame to use another application from them and it works super well for me. Time lost in learning how it works and then it doesn't work for me.
March 10, 2019
Not letting me do anything. asking for follow four steps. done everything leave the review but not going forward. Showing most of the options Inactive. Now i have to uninstalled just because of their basic things dose not work. Can't expect any thing better from them when basic option are not working. Poorly design app.