WhatsApp Chat & Abandoned Cart
Improve Sales via WhatsApp Cart Recovery Messages with Wati
Rating
4.5
feedback
123
chart
#869
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
12%
-
Less than a year
71%
-
More than a year
15%
Reviews Summary
WATI is a highly praised app by ecommerce merchants, with many positive reviews highlighting its effectiveness in enhancing customer service, boosting brand recognition, and streamlining customer interactions through WhatsApp. Users appreciate the quick integration with Shopify, user-friendly interface, and robust features like automated workflows and broadcast capabilities. The customer support is also commended for being responsive and helpful. However, there are some negative reviews mentioning issues with accessing the console, difficulties in reaching human support, bugs in the Google Sheet API, pricing confusion, and challenges with customer service responsiveness. Overall, WATI seems to be a valuable tool for businesses looking to optimize their communication strategy and improve customer engagement.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 4, 2024
We’ve been working with Wati for over three years now, and they have made significant improvements in their functionalities. They have understood the needs of agents and companies to create an effective and easy-to-use chatbot. Wati offers key features that are stable, user-friendly, and scalable, including an intuitive bot builder and comprehensive API documentation. As of now they are working AI functionalities, and offer everything else. Useful for small to big companies from basic to advance chatbots. Their support team is ok but given the difference in time zone, its sometimes slow on the replays. WHen i say slow, i mean 1 to 3 days but they usually replay.
Nov. 26, 2024
We've been using Wati for the past three months, and it's been a fantastic experience. We've significantly enhanced our customer service, providing a seamless experience, and have also boosted our brand recognition.
Nov. 26, 2024
Very Good app for whatsapp automation it has lot of new features to engage the customers especially keyword acction we use that feature most and very good customer support
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more