WhatsApp Chat & Abandoned Cart
Improve Sales via WhatsApp Cart Recovery Messages with Wati
Rating
3.7
feedback
110
chart
#10,151
All reviews
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June 18, 2024
The WATI Business WhatsApp API has some great features, such as automated messaging. However, the main issue we've faced is the slow customer support. When problems arise, we need quick help, but the response times have been disappointing. While the platform works well overall, the lack of fast support means it doesn't fully meet our needs.
Thank you for your feedback and for highlighting both the positives and the challenges you've experienced with our platform. I’m sorry to hear that our customer support has not met your expectations. I’ll be personally reaching out to you to resolve this issue and ensure you receive the assistance you need more promptly.
June 19, 2024
Average 1.)but poor customer service connect, when you need an individual to connect, you will find yourself connected to bot and find it difficult to connect to a human executive 2.) Presently, almost every alternate whatsapp app has good integrations, i.e. JUDGEME integration to collect reviews from people , they still are lagging and not bringing such things on table. Whereas other apps executive have reached me for more than 10 times to switch to their app, in this i am not able to reach them only One must go with this app for whatsapp solutions
Thank you for sharing your thoughts. We’re sorry to hear about the difficulties you’ve experienced with our customer service and the lack of certain integrations. I’ll be personally reaching out to you to address these concerns and see how we can improve your experience.