WhatsApp Chat & Abandoned Cart
Improve Sales via WhatsApp Cart Recovery Messages with Wati
Rating
3.7
feedback
110
chart
#10,151
All reviews
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June 18, 2024
Works great. Easy setup and definitely a great way to keep customers engaged.
June 18, 2024
We have been using WATI for almost 6 months now and have had the best experience in sending WhatsApp blasts to our customers. The tool also keeps updating and bringing really cool features. By far the best WhatsApp bulk messaging tool for shopify.
April 17, 2024
Initially I had given a 1star rating for being non-responsive and non supportive for my queries and concerns! But, immediately after that, the Wati product manager Mr. Madhavan called me personally and understood my issue with patience and connected me with the right team to help with my issue. Two days later I had a video call with Mr.Tilak, who helped me resolve every issue swiftly and with patience. Now I'm happy to say that everything is resolved and I'm able to use Wati for my website and I must say it is a delight to use and has all the option I was looking for and more! Thank you for assisting Mr. Madhavan and Mr. Tilak and getting my issues resolved ASAP.
To The 3D Printing Store India We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you it wouldn't happen again. Would it be possible to email me at [email protected] and will get your issue resolved swiftly.
June 18, 2024
This is an extremely worthy app for ecommerce to connect with customers for order confirmation, abandoned checkout, marketing messages and further connect with all their queries on a day to day basis
Jan. 6, 2024
Superb, satisfied with support and app...
We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you such issues wouldn't happen again. Would it be possible to email me at [email protected] and will help you in selecting the best optimized plans and help you in setting up the app for your store.
Aug. 28, 2023
WE ARE STARTING TO USE WATI JUST NOW,SEEMS VERY PROMISING LOOKING FORWARD TO GROWW OUR BUSINESS WITH WATI.
Aug. 17, 2023
Tech support is great, especially Sophia and Madhavan. They have pushed for fixes in their product after we raised the issue.
July 27, 2023
Ever since my store started using wati our rto% has gone down by 5% and there is also an overall increase in my sales from the abandoned cart flows. Our customer support has also has also become much more organised and easily tracked after using wati.
July 24, 2023
A Game-Changer for My Shopify Store! I can't express how thrilled I am with the Wati Shopify application! It has truly been a game-changer for my online store. As a store owner, I've tried several apps in the past, but Wati has taken my customer service and efficiency to a whole new level. Here's why I love it: Easy Installation and Setup: Right from the start, the installation process was a breeze. Within minutes, I had the app integrated seamlessly with my Shopify store, and I was ready to go. Intuitive Interface: The app's user-friendly interface made it a joy to use. Navigating through the features and options was straightforward, and I didn't need any technical expertise to get things running smoothly. Automated Responses: One of the standout features of Wati is its automation capabilities. I now have personalized automated responses to customer inquiries, saving me a significant amount of time while ensuring my customers get the attention they deserve. Quick Replies: With the quick reply templates, responding to frequently asked questions became lightning-fast. This feature has helped me improve my response time, which, in turn, has led to increased customer satisfaction. Multi-Channel Support: Wati's ability to handle inquiries from various channels like WhatsApp, Facebook Messenger, and more is fantastic. It has streamlined my communication processes, making it easier for customers to reach out on their preferred platform. Analytics and Insights: The app's analytics dashboard has provided invaluable insights into customer behavior and trends. This data has helped me make informed business decisions and tailor my marketing strategies for better results. Excellent Customer Support: Whenever I had a question or needed assistance, the Wati support team was always there to help. Their responsiveness and willingness to address any concerns impressed me. In conclusion, Wati has proven to be an indispensable tool for my Shopify store. It has improved my customer support, boosted efficiency, and saved me valuable time. I highly recommend it to any Shopify store owner looking to take their customer service to the next level. Thank you, Wati, for creating such a fantastic application!
May 17, 2023
Must say that this is one of the most evolved WhatsApp API platforms in the market! once you spend a little time on getting acclimatized to the platform, you would realize that it is quite easy, breezy Also the Expert team at WATI are super quick and helpful!!! Madhvan & Jhanavi prasad have been super quick in solving all our deployments overall extremely happy with WATI
June 19, 2024
Excellent tool to reach out to your customers in most convenient way possible. A must have for all budding Entrepreneurs!
Nov. 8, 2022
Good experience using the WATI app and very good support provided. Madhavan and Rohit giving good response to us.Thank you so much.
July 20, 2024
We have been using Wati for quite some time now and have been very happy with it's usability and in-app experience. The tutorials at each point are also helpful. Overall, it's a good app. Interesting price point and Madhavan has been helpful with his suggestions. We would like to see and use more features in the near future.
Oct. 19, 2022
Was looking for a good app for customer retention and reach out. Found Wati at the right time, All the features are amazing. Especially the support, one of the best support systems I've seen for any service provider in a while.
Sept. 9, 2022
I'm happy with Wati! Now the abandoned cart in my store is fewer than before. They helped me with the onboarding process and answer my question. Looking forward with more improvement.
Jan. 24, 2022
Overall effective platform to connect all the customer in our most frequent usage of WhatsApp communication tools in Malaysia. Pro - Feature similarly to WhatsApp platform. 1. Good and efficient customer service. 2. Manage to link devices with computer using the WhatsApp Web. 3. Recent have been update more features with upgraded function such as assign more user to contact the same customer 4. Auto reply with template messages 5. Effective way to raise sales for retail line via Tele-Marketing concept while MCO period 6. Manage to grow sales/increase traffic to the offline Con - Found few bugs that could help works more efficiently 1. Unable to reply specific message 2. Only allow to work collaboratively rather allow salesperson to maintain their own portfolio of clients 3. Unable to have multiple channels such as Instagram, Facebook, email to respond in same platform to monitor the incoming messages
Nov. 19, 2021
Wati has assisted us to streamline communication with our customers and the tools available has helped with automation to a certain extend. Abandoned cart conversion has been a bliss with the automated messages. Would like to have a detailed analytics/report in the near future
Thanks for your kind feedback. We're working on some really useful features to make your experience seamless.
Nov. 19, 2021
Seamless integration and easy to use. Their chat system has helped us manage customer data better .
Thanks very much for your kind review. It's a pleasure to serve you.
Nov. 19, 2021
After reviewing all options in the market, we found that WATI was the ideal app, the app does more than what it is expected with full functionalities and endless options. Straight forward with prompt customer service, I only wished for few more options and it will then be number ONE. The application is extremely easy to use and setup was done in hours not even days.
We're glad that you found our app useful. Our engineers work really hard on simplifying the experience for businesses like you :)