Zoko: WhatsApp & Instagram CRM
Business Chat CRM with ChatGPT for Shopify Stores
Rating
4.8
feedback
291
chart
#842
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
1%
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Less than a day
1%
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Less than a month
18%
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Less than a year
68%
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More than a year
9%
Reviews Summary
Zoko is a highly praised WhatsApp automation platform that has received overwhelmingly positive reviews from ecommerce merchants. Users appreciate the seamless integration with Shopify, the flexibility of the flow builder for advanced use cases like abandoned carts and order confirmations, and the depth of automation logic available within the app. The stability of the system, clean dashboard designed for scaling businesses, and professional and responsive support team are highlighted as major strengths of Zoko. Customers have reported noticeable improvements in customer engagement, response time, and conversion rates after using Zoko. However, there are a few negative reviews mentioning that some advertised features may not work reliably and the AI capabilities are limited compared to the claims made by the product. Despite these drawbacks, Zoko is highly recommended for those serious about WhatsApp marketing, automation, and e-commerce growth.
Highlights
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All reviews
Dec. 18, 2025
Zoko is one of the most powerful WhatsApp automation platforms I’ve worked with. The integration with Shopify is seamless, and the flow builder is flexible enough to handle advanced use cases like abandoned carts, order confirmations, follow-ups, and customer segmentation. What really stands out is the stability of the system and the depth of automation logic you can build without relying on external tools. The dashboard is clean, intuitive, and built for scaling real businesses—not just basic messaging. Their support team is professional, responsive, and actually understands technical and business requirements, which is rare. Zoko helped us improve customer engagement, response time, and conversion rates in a very noticeable way. If you’re serious about WhatsApp marketing, automation, and e-commerce growth, Zoko is absolutely worth it. Highly recommended. and best one i work with it is "Nishant Balasubramaniam"
Dec. 18, 2025
Zoko has been an excellent choice for my business specially since they are other options as well when it comes to whatsapp CRM's, I'm glad i picked Zoko. Integration is pretty seamless and the team is very helpful in getting you up & running. There are endless features and possibilities with the app and the best part is it pretty much runs on its own after its setup. Totally recommend!
Dec. 15, 2025
Dec. 6, 2025
Review for Zoko Our experience with Zoko has been mixed. The customer service team is responsive and generally helpful, but the platform itself falls short of what is promised. Many of the features that are advertised either don’t work reliably or require workarounds that limit their real value. There are a few useful functions, but the AI capabilities are extremely limited compared to what the product claims to offer. Considering the overall performance and the actual value delivered, the platform is quite expensive for what it really is. Zoko has potential, but in its current state, it doesn’t meet the expectations set by its marketing.
Dec. 5, 2025
Zoko has made integrating WhatsApp and Instagram with our business incredibly easy, enabling us to communicate seamlessly with our customers. Their automation features have been a powerful retention tool, helping us streamline follow-ups and improve repeat purchases. A special mention goes to their amazing team, particularly Nishant, who has been incredibly helpful in setting up our flows. I highly recommend Zoko to any brand looking to level up customer engagement!
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