Zoko: WhatsApp & Instagram CRM
Business Chat CRM with ChatGPT for Shopify Stores
Rating
4.8
feedback
288
chart
#763
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
18%
-
Less than a year
68%
-
More than a year
9%
Reviews Summary
Zoko is highly praised by users for its effectiveness in increasing sales, managing broadcasts, automating customer replies, and tracking engagement in real time. Users appreciate the ease of use, customizability, and seamless integration with Shopify. The support team receives glowing reviews for being friendly, knowledgeable, and dedicated to providing excellent assistance throughout the onboarding process. Customers highlight the app's ability to streamline communication, improve customer engagement, and boost conversions. However, there are a few mentions of issues like low delivery rates for marketing messages and the absence of certain features like call recording.
Highlights
Review RSS Feed
All reviews
Dec. 6, 2025
Review for Zoko Our experience with Zoko has been mixed. The customer service team is responsive and generally helpful, but the platform itself falls short of what is promised. Many of the features that are advertised either don’t work reliably or require workarounds that limit their real value. There are a few useful functions, but the AI capabilities are extremely limited compared to what the product claims to offer. Considering the overall performance and the actual value delivered, the platform is quite expensive for what it really is. Zoko has potential, but in its current state, it doesn’t meet the expectations set by its marketing.
Dec. 5, 2025
Zoko has made integrating WhatsApp and Instagram with our business incredibly easy, enabling us to communicate seamlessly with our customers. Their automation features have been a powerful retention tool, helping us streamline follow-ups and improve repeat purchases. A special mention goes to their amazing team, particularly Nishant, who has been incredibly helpful in setting up our flows. I highly recommend Zoko to any brand looking to level up customer engagement!
Dec. 3, 2025
Its really very good tool for ecom brands , helpful to increase sales and collecting reviews. Good experience.
Nov. 30, 2025
We’ve been using Zoko for some time now, and it’s been working amazingly for us! The platform makes it super easy to manage broadcasts, automate customer replies, and track engagement in real time. It’s also very helpful for creating custom flows that perfectly meet our needs. The team was incredibly supportive during the integration process, providing excellent assistance every step of the way. Highly recommend Zoko to any brand looking to scale their WhatsApp marketing efficiently!
Nov. 29, 2025
I’m extremely pleased with Zoko, especially with the outstanding support from Sevin and Arpit. They consistently take the time to address my requests and queries regarding the app, and their dedication to finding solutions is remarkable. No matter the situation, they always manage to deliver the right customizations with patience and expertise. Their commitment has made my experience with Zoko seamless and highly satisfying. I wholeheartedly recommend Zoko to anyone looking for a reliable and customer-focused platform.
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