Zoko: WhatsApp & Instagram CRM
Power marketing, support, and cart recovery on WhatsApp
Rating
4.7
feedback
299
chart
#1,023
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
2%
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Less than a day
1%
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Less than a month
18%
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Less than a year
68%
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More than a year
9%
Reviews Summary
Zoko is a highly praised WhatsApp automation platform that has received overwhelmingly positive reviews from ecommerce merchants. Users appreciate the seamless integration with Shopify, the flexibility of the flow builder for advanced use cases like abandoned carts and order confirmations, and the depth of automation logic available within the app. The stability of the system, clean dashboard designed for scaling businesses, and professional and responsive support team are highlighted as major strengths of Zoko. Customers have reported noticeable improvements in customer engagement, response time, and conversion rates after using Zoko. However, there are a few negative reviews mentioning that some advertised features may not work reliably and the AI capabilities are limited compared to the claims made by the product. Despite these drawbacks, Zoko is highly recommended for those serious about WhatsApp marketing, automation, and e-commerce growth.
Highlights
Review RSS Feed
All reviews
Jan. 16, 2026
A Game-Changer for Small Businesses – Exceptional AI & Support! I am extremely happy with Zoko. Managing my customers' WhatsApp through their ChatGPT integration has been a total game-changer for my business. The AI responses improve every single day as it learns from the information I provide. What impresses me the most is its ability to give real-time information directly from my Shopify store, including stock levels, product descriptions, and shipping updates. A special shoutout to Muzaina, who has been helping me since day one. Her personal attention is outstanding; she is always proactive and makes sure all my doubts are resolved during the setup process. For a small business, the help this provides is incredible, and the cost is very reasonable. Highly recommended!
Jan. 16, 2026
We are very pleased to have Zoko integrated to our website and running the whole CRM through the app. Automations work better than email and giving much better results. From the onboarding to setup and building the app, Zoko team was always there. I like to thank to Benn specifically for all his support on showing us how to use the app and writing automations for us from the scratch. Highly recommended!
Jan. 16, 2026
Excellent customer service. We are new with zoko, regardless, the experience has been going great. And we are sure, we will be using their other features as well, very soon.
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