Zoko ‑ WhatsApp Catalog & API
WhatsApp API CRM with ChatGPT for Shopify Stores
Rating
4.6
feedback
186
chart
#1,143
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
1%
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Less than a month
12%
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Less than a year
59%
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More than a year
26%
Reviews Summary
Zoko is highly praised by users for its seamless integration of WhatsApp with Shopify, streamlining communication and automating customer interactions. Users appreciate the powerful marketing and customer service capabilities of the app, along with the exceptional customer support provided by the Zoko team. The interface is user-friendly, and features like AI chatbots, automated messages, and centralized chat management have significantly improved businesses' operations. However, some users have mentioned concerns about pricing transparency, language limitations in AI, and CRM integrations.
Highlights
Rating Breakdown
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All reviews
Dec. 14, 2024
We have been using it for a long time to manage whatsapp, instagram and facebook messages. It allows us to have all three communications in one channel. If every company uses it with all its features, their teams will be very comfortable. However They recently changed their fees with an update. They did not give any information about this update. I always paid 2 or 3 months subscription fee. They integrated FLOWHIPPO into zokon and automatically started the streams, so 10-15 dollars were spent. And I saw other extra charges. AFTER MORE THAN 1 YEAR OF USE, I DO NOT RECOMMEND IT ANYMORE! THE ONLY PROBLEM IS THAT THE CHARGES CHANGE WITHOUT NOTICE!
Oct. 17, 2024
I’ve been using Zoko for a year or so now, and it’s been a great tool for our online business. Integrating WhatsApp with Shopify through this app has eased our communication and automated many aspects of our customer interactions, allowing client to chat with us easily. The team at ZOKO have been kind and patient with me, teaching and helping me understand the system. Always happy to pop on a google Meet call, to assist very quickly. Thank you ZOKO team.
Oct. 14, 2024
I can't say good enough things about Zoko. This software is a marketing and customer service POWERHOUSE. Customers much prefer to use whatsapp (yes, even many in the US) and they always tell us how they appreciate that we have this option. Zoko's customer service is beyond a shadow of a doubt the best I've received for a SaaS product. Anything I want to create, they will figure out how to do it. No matter how wild the flow is. This is easily my favorite SaaS for my shopify store.
Oct. 12, 2024
Full whatsapp and social media functionality, great integration with APIs, fair pricing, in my opinion best option for whatsapp. Cons: AI only in english, and crm integrations are not great for lead management.
Sept. 28, 2024
Great application with a very clean, manageable interface. Zoko has really helped us kickstart our WhatsApp Marketing and with a near complete suite of functionalities and features, has helped us tap into various points of customer communication. Highly recommended!
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