Zoko: WhatsApp for D2C Brands

Extremely disappointing experience with Zoko. The app is not working properly and frequently becomes unresponsive, which disrupts daily operations. Customer service is also very poor.even after waiting more than 2 hours, there was no proper response or resolution. For a business tool, this level of unreliability and lack of support is unacceptable. Definitely not recommended.

Zoko has been a disappointing experience for our business. One major issue is that it doesn’t support adding delivery charges during order placement, which is a basic requirement for any eCommerce setup. This limitation makes it very difficult to manage orders properly. On top of that, their customer service is practically useless. Responses are slow, and even when they reply, the solutions are not helpful or don’t address the issue at all. Overall, the platform lacks essential features and reliable support. Not recommended for businesses that need a complete and efficient WhatsApp integration system.

Review for Zoko Our experience with Zoko has been mixed. The customer service team is responsive and generally helpful, but the platform itself falls short of what is promised. Many of the features that are advertised either don’t work reliably or require workarounds that limit their real value. There are a few useful functions, but the AI capabilities are extremely limited compared to what the product claims to offer. Considering the overall performance and the actual value delivered, the platform is quite expensive for what it really is. Zoko has potential, but in its current state, it doesn’t meet the expectations set by its marketing.

Extremely bad experience! Just used the 7 days free trial and yet they are charging the entire month's charges!

steals your phone number

WORST APP!!!!!!!! not able to even onboard. ask me to contact support. 19th century app. stay away from app and its rude and arrogant founder paul

Misleading, the $ 4.99 is only shopify plug-in charges. Once you install the app, you will not be able to integrate it. They will call you to take you through the offers at which point depending on your scale you will charged extra (i believe starting is around 3k for a small brand).

I was very disappointed as priced showed of $4.99/mo it's not the full price, but you have to add montly subscription (at least $34.99/mo) plus messages charges, for a startup is really too much!!

Descargué la app, completé el proceso de inscripción, seleccioné el plan e hicieron el cargo en mi cuenta pero mi cuenta sigue bloqueada! La integración con Shopify sigue inhabilitada a pesar de que descargué la app desde el appstore de Shopi. Pésima experiencia! mucho espacio de mejora para una app que de pago... en realidad, si no hubiera pagado ya 40 dolares, no le daría ninguna oportunidad.... Actualización... Finalmente no ocupé la app por complicada. Y se quedaron con los 40 dólares... Si yo fuera usted, no me arriesgo por nada del mundo. Sobre todo porque la integración con la tienda es mala. Preferiría mil veces manychat o incluso Chatfuel. A estos de Zoko, no les daría una oportunidad aunque ellos me pagaran.

Hidden Charges, plans started at $34.99, I waste my time and deleted my whatsapp business for not reson.

Worst experience getting this thing running. No answer from their Whatsapp support and it apparently only lets you link to a standard Whatsapp account and not to a business Whatsapp account. Edit: Their support answered finally, they've also asked me to remove this review. Nonetheless, I wasn't able to link WhatsApp business and for some reason you'd need to link your facebook business profile through a 3rd party app. This review is not fake but an honest opinion. Maybe it works for other people, didn't work for me.

Signed up. Waited for days and weeks to get registered but nothing happened. Was so excited but in the end.......So sad.