Zoko: WhatsApp for D2C Brands
Power marketing, support, and cart recovery on WhatsApp
Rating
4.8
feedback
372
chart
#296
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
18%
-
Less than a year
69%
-
More than a year
9%
Reviews Summary
Zoko has received mixed reviews from users. Positive aspects highlighted include the platform's effectiveness in streamlining operations, powerful automation features like Flows and Custom Flows, and exceptional customer support. Users appreciate the ease of use, responsiveness of the team, and the impact on improving customer communication and order management. On the other hand, negative feedback revolves around issues with app functionality, unresponsiveness, and lack of essential features like adding delivery charges during order placement. Some users also expressed dissatisfaction with the slow customer service response and inadequate solutions provided.
Highlights
Review RSS Feed
All reviews
May 28, 2026
We have just integrated our website with Zoko and the process was super smooth. The automations and CRM features make it easy to communicate with the customers. The dashboard interface is also simple and user-friendly. The team is super helpful and is available to resolve all the queries and doubts. The best thing about them is even with all the technology and AI being put to use in the process, they make sure we are talking to real humans. They are not hesitant to quickly setup up a meeting to explain even the most basic things patiently. Aaquib and his team have been of great help.
May 26, 2026
The Experience with Zoko has been simply amazing. You get access to a strategy consultant for three months under a basic plan. I am not sure if any other providers have this option. The support team has been excellent in setting up templates that feel effortless. Special mention to Muzaina, my strategy consultant, for taking the time to understand my brand's creative angles and themes; her suggestions have always been in line with my brand goals. Her support team, which involves Haristha and Anathu, offers instant support, and you can reach out to them just by sending a message on WhatsApp. The combination of ease of setting up the template, user friendly ui, and an excellent team, along with 3 months of support from the strategy consultant, all under a basic plan, makes it quite possibly the best WhatsApp marketing tool out there.
May 25, 2026
Excellent app. Reduced our workload by a lot. And it has several customization options which work great for any business type.
May 26, 2026
May 21, 2026
Very effective app and easy to use. We migrated to zoko after a terrible experience with another app starting with Gor.... and it was a world of difference. Great service, responsive team, useful intuitive interface. Also wish for more broadcast options, more powerful flows and the ability to use Claude. But overall a very happy customer. Ashley Lim Carat Heritage Diamonds
Really glad the experience has been a strong one. Seamless communication, an intuitive interface, and a responsive team all working together is exactly what we want every merchant to feel. Our recently expanded broadcast features and flow capabilities have a lot more to offer, and our team will be reaching out to make sure you're getting the most out of them. Excited to keep growing together, Ashley.
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