Zoko: WhatsApp for D2C Brands
The reviews for the Zoko Shopify App are overwhelmingly positive, highlighting the exceptional customer support provided by the team. Users appreciate the ease of use of the platform, the effectiveness of WhatsApp marketing and automation, and the seamless Shopify integration. The support team, including individuals like Muzaina, Aaquib, Nishant, and Ananthu, is praised for being responsive, knowledgeable, and dedicated to helping users maximize the app's features. Customers mention that Zoko has significantly improved their customer engagement, sales performance, and overall workflow efficiency. However, there is one negative review mentioning a lack of support for adding delivery charges during order placement and slow responses from customer service.
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Great experience! At a time when most of the vendor partners are degrading the support, Zoko is providing good support which is very important for a faster execution for a D2C brand. Most recommended.
The team was very helpful, bharat from the team assisted me throughtout and solved all my queries.
The team is constantly innovating and making improvements to the platform so anything that was once annoying is already so much easier to use. I use it on a daily basis to automatically respond to questions. The cost is right and the team is really helpful. Highly recommended.
Have been working the zoko team (Bharath) for awhile it was a good experience working with them. And zoko help to build a strong relationship with customers too.
Great experience with Zoko! The support team is responsive, knowledgeable, and quick to assist with any questions. They clearly explained the platform features and API capabilities, making the integration process much easier. The documentation is well structured, and the team is always willing to help. Highly recommended for businesses looking to automate customer communication on WhatsApp.
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