Zoko: WhatsApp for D2C Brands
Power marketing, support, and cart recovery on WhatsApp
Rating
4.8
feedback
352
chart
#1,310
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
1%
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Less than a month
18%
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Less than a year
70%
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More than a year
8%
Reviews Summary
The reviews for the Zoko app on Shopify are overwhelmingly positive, with users praising its efficiency in automating WhatsApp communication, streamlining workflows, and improving customer engagement. The app's AI features, customer support, and ease of use are highlighted as major strengths. Users appreciate the onboarding process, smooth integration with Shopify, and the ability to handle various tasks such as abandoned cart recovery, order confirmations, and customer support through WhatsApp. However, there is a single negative review that mentions some limitations in the platform's functionality and AI capabilities, suggesting room for improvement in delivering on the advertised features.
Highlights
Review RSS Feed
All reviews
April 21, 2026
Although we like the product, the support has been disappointing. We are not getting proper help when issues come up, and the responses have not been timely or effective. Support quality needs significant improvement. not recommended.
April 17, 2026
Zoko has been a disappointing experience for our business. One major issue is that it doesn’t support adding delivery charges during order placement, which is a basic requirement for any eCommerce setup. This limitation makes it very difficult to manage orders properly. On top of that, their customer service is practically useless. Responses are slow, and even when they reply, the solutions are not helpful or don’t address the issue at all. Overall, the platform lacks essential features and reliable support. Not recommended for businesses that need a complete and efficient WhatsApp integration system.
April 16, 2026
Zoko’s been a really solid experience so far. The interface is clean and easy to get used to, which makes a big difference because WhatsApp marketing can get confusing otherwise. The biggest win is the support. The team is available most of the time and they actually understand what you’re trying to do instead of giving generic replies. Aaquib, Mudit, and Rahul have been especially helpful throughout. What stood out to me is that they genuinely try to help you grow and even guide you to do things in a cost-efficient way. That intent really shows.
April 16, 2026
Its been only a month since I started using zoko. It is much better on every aspect from the platform which I was previously using. They assign a customer success manager (thank you Nishant for everything) who helps with not only getting up and running quickly but share great insights to improve overall conversion and return on investment. Will update the review in latter months about my experience with more details here.
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