Zoko: WhatsApp for D2C Brands

For anyone using whatsapp and shopify combination as their main line of selling, this app is great. They keep on improving and they listen to what you need as a customer to add new features

The app is wonderful. The organization is great. It is being continuously developed. Customer support is very responsive. They activated my account during a holiday, which is definitely to their credit. Just one thing: I hope the mobile app gets improved even further.

I use Zoko since june and it changée the way I work. The tool is perfect and I'm very happy to work on it with Muzaina who helps anytime

Great Discussion and Clarified our Doubt with the Support Person - Bharath. Really He makes as More comfortable and very energitic. also makes me more comfortable.

Amazing experience with zoko, very helpful people, absolutely a no brainer to signup with them, also Aaquib has been superb

The best part about using Zoko is their exceptional onboarding/customer support team. I have dropped texts to them at very odd times and they've always responded promptly. Nishant in particular has been really helpful in making me understand the platform and making sure that I am able to get the most out of it.

Bharat And the entire team has been very supportive and helpful. Using the app is also easy.

It is a really helpful tool, I have been using them for more that 1 year and it is converting sales. The Customer Support is great and Bharat is very supportive and responsive.

It is a really good app with extremely professional support. We are offramping from it purely for a technical reason specific to our store but would recommend them to everyone else. If you are stuck with WABA restriction issues, their team can definitely help you navigate the complicated Meta Support process. Even when I am leaving them the support is professional and helpful, you rarely see that.

Support team is the reason we stayed. Every time we've hit something — a config question, a flow that needed tweaking, an integration doubt — they respond fast, understand what we're actually asking on the first try, and set it up exactly the way we need it. No back-and-forth, no ticket ping-pong. If you're evaluating WhatsApp tools, the product matters but the support is what you'll actually live with day to day. Zoko's is excellent.

Funciona muito bem para concentrar as conversas de WhatsApp em um único lugar. Ótimas automações de recuperação de carrinhos e clientes. O suporte ajuda demais na configuração. Muzaina tem sido a pessoa de customer success que tem nos ajudado e ela é incrível.

Zoko is an excellent app for organizing chats and responding to customers in an efficient manner. They have a great support team. We highly recommend Zoko.

We've been using Zoko for the past several months to run our WhatsApp API and Instagram messaging, and it's become a core part of our daily operations. The support team is the biggest reason we'd recommend them, and Nishant in particular deserves a special mention. Onboarding was smooth and hands-on, and they've been quick to respond whenever we've hit a question or an issue. They also run Google Meet sessions where we can ask questions and learn about features we hadn't explored yet, which has been genuinely valuable. What stood out most recently was how Nishant handled a billing problem. One of our flows was consuming far more ops steps than we'd budgeted for because of a Google Sheets lookup that had to scan through thousands of rows. When we flagged it, they paused the flow immediately, explained clearly what was causing the cost, and worked through which parts of the flow we could simplify. Then they went further than we expected they reviewed our account history, found we'd been overcharged in earlier months too, flagged it to us themselves, and arranged a refund. They also brought our call forward by a day so we wouldn't be stuck with the flow paused. That kind of transparency is rare. The platform itself is powerful and has let us build workflows we didn't think were possible with Shopify alone. Our team has been able to work in a much more structured way as a result. They've also been genuinely open to feature requests, several of which they've acted on. Overall, one of the better software decisions we've made. Recommended for any Shopify merchant scaling up customer communication on WhatsApp and Instagram.

We’ve been using Zoko for the past 5–6 months to manage our WhatsApp API and Instagram messaging, and our experience has been excellent. The biggest highlight is their support team. From the very beginning, the onboarding process was smooth, and they guided us through every step with patience and expertise. Whenever we had questions or encountered an issue, they responded quickly and ensured everything was resolved without delay. One thing that truly sets Zoko apart is how seriously they take customer feedback. We’ve requested several features over the past few months, including managing Shopify orders directly from WhatsApp, a “Mark COD as Paid” option, WhatsApp calling, and several workflow improvements. Their team has been open to our suggestions and has actively worked on implementing them, which is something we rarely see from software providers. The platform itself is extremely powerful and feature-rich. It has enabled us to implement workflows that we initially thought were impossible or at least very difficult to achieve with Shopify or other platforms. Because of this, we’ve been able to build a much more structured operational workflow, improve team efficiency, and scale our business with greater confidence. Our support agents have had a smooth experience using the platform. On the rare occasion that we’ve encountered a bug or technical issue, the support team has resolved it quickly. We also appreciate that they offer Google Meet sessions where we can ask questions, learn about advanced features, and understand the best ways to use the platform. Those sessions have been extremely valuable. If I had one suggestion, it would be to continue improving the mobile experience. While the mobile app is useful, we find the desktop version much more convenient for day-to-day operations. That said, this is a relatively minor point compared to the overall value the platform provides. Overall, Zoko has been one of the best software investments for our business. Between its powerful feature set, responsive support, and willingness to continuously improve based on customer feedback, it’s a platform that we would confidently recommend to any Shopify merchant looking to scale customer communication through WhatsApp and Instagram.

Great experience! At a time when most of the vendor partners are degrading the support, Zoko is providing good support which is very important for a faster execution for a D2C brand. Most recommended.

The team was very helpful, bharat from the team assisted me throughtout and solved all my queries.

The team is constantly innovating and making improvements to the platform so anything that was once annoying is already so much easier to use. I use it on a daily basis to automatically respond to questions. The cost is right and the team is really helpful. Highly recommended.

Have been working the zoko team (Bharath) for awhile it was a good experience working with them. And zoko help to build a strong relationship with customers too.

Great experience with Zoko! The support team is responsive, knowledgeable, and quick to assist with any questions. They clearly explained the platform features and API capabilities, making the integration process much easier. The documentation is well structured, and the team is always willing to help. Highly recommended for businesses looking to automate customer communication on WhatsApp.

Zoko has been a solid WhatsApp marketing platform for my Shopify store. The abandoned cart flows, broadcast campaigns, and automation are easy to set up, and the Shopify integration works smoothly. It has helped streamline customer communication and recover sales without much manual effort. The interface is intuitive, and the support team is responsive whenever needed. Overall, a great choice for D2C brands looking to grow through WhatsApp marketing.