Zoko: WhatsApp & Instagram CRM
Power marketing, support, and cart recovery on WhatsApp
Rating
4.8
feedback
308
chart
#877
All reviews
Review RSS Feed
Jan. 31, 2022
Great App! I used this app to manage our WhatsApp chats and send abandoned cart notifications. It has a good UI, and it's very easy to set up new templates and create automation flows. The support is fantastic! The app is constantly developing and providing us with more features, which is excellent.
Jan. 29, 2022
The app works great. I use this app to notify my customers about their orders and for broadcasting promotional messages. Customer support is also good.
Jan. 26, 2022
I used this app to get me more connects and leads. This helps me in the same. It would be better if the costs come down for every conversation.
Jan. 19, 2022
Our daily conversations with customers has been greatly simplified since we started using Zoko. The support is amazing! The app is constantly developing and providing us with more features geared towards increasing sales, which is excellent.
Jan. 12, 2022
Our all customer communication, updates run on Zoko. Very useful. Recommend this for teams managing customer interactions.
Jan. 8, 2022
The best app and amazing support from the team. It works best and can see the result instantly. Easy to stay in touch with the customers.
Jan. 8, 2022
Great App! We can check the messages sent by the customer executive, great for order confirmation and delivery. Love the broadcast feature they offer.
Jan. 8, 2022
Have been using this app for about a year in my store. Best app for whats app and a great team behind it with prompt support service. It's a MUST have!
Jan. 8, 2022
We have been using Zoko since 2 months. This has enabled us in reaching out to our customers conveniently and sending them details about our products. Zoko team has been giving great support throughout!
Dec. 26, 2021
We've been using Zoko for the last few weeks. Currently, we use it for abandoned cart nudges, and we've seen an immediate improvement in abandoned cart conversion rates vs only email nudges. Rahul, from the team, has been super responsive and proactive in answering all our queries and guiding us through the various use cases. Thanks for the wonderful experience so far team!
Thank you! Yes, nothing beats cart recovery on WhatsApp. Appreciate the acknowledgment for our teammate Rahul! Lucky to have to such superstar heading our onboarding and support efforts :-)
Oct. 23, 2024
Zoko has been a major asset to my e-commerce business over the past few years. The automation features have made a big difference, helping us streamline tasks and improve efficiency. By integrating WhatsApp with Shopify, it has drastically simplified how we communicate with customers, allowing us to save a lot of time on manual interactions.
Thanks for the great review! We are glad you love our deep Shopify integration. We hope you will continue to get more benefits as we make the Shopify-WhatsApp integration better!
Dec. 15, 2021
We have been using zoko since 8 months. Zoko has immensely improved our customer interactions on whatsapp and inturn improved the sales. Their customer service team is excellent. They are very open to new suggestions and have been very prompt in deploying new features. We have had very good experience and would strongly recommend Zoko.
Thanks for the kind review! Glad to know that your sales have improved. That is one thing we focus a lot on, at Zoko.
Dec. 11, 2021
I have used whatsapp with multiple business API provider. but Zoko is one of the best. They have a beautiful product, if you have suggestions on the product and it will help for others also. Definitely they will consider it in the development. One of the finest service to help with your issues at anytime. Kudos to Arjun,Rahul and team! Great Work...
Thank you. Great to receive your suggestions and make them available to you and the other merchants. Hope we can continue to provide a great product and great service to you.
Dec. 8, 2021
Sin duda la mejor app para manejar y notificar las ordenes a nuestros clientes por medio de whatsapp api, lo recomiendo ampliamente
Muchos Gracias! We are getting quite a lot of interest from your region and its fantastic working with the folks like you. We hope to have a Spanish as well as Portuguese person in our team in the future.
Nov. 26, 2021
It helped me to have professional conversion and update them about their orders in a hazzle free way.
Thanks of your review! glad we were able to help you organize your whatsapp channel to a professional level
Nov. 1, 2021
Nice Application easy to implement, Good Experience with Zoko Team, I highly recommend people to use it.
Thanks for the positive review. We look forward to continuing the great experience you are having. :-)
Oct. 30, 2021
So far so good. Reliable and no issues. Easily set up our WhatsApp approvals and templates. What's lacking is a function where we can leave messages or tasks for other team members. The current setup where team messages are left at the same place as the conversation with customers is not good because there is a risk we'll forget to turn on private mode. Would be great if they can set up something like Shopify Inbox (or just integrate with Shopify Inbox).
Thanks for kind words and also special thanks for the suggestion on tasks and the improvement to private notes. We have both in the product map. Will keep you posted on progress
Oct. 26, 2021
It's been 1 year we are using this app, working perfectly with shipping updates, campaigns, chats, up-selling... Kudos to the team, timely assistance is one of the key feature!..
Thanks for the generous words! We love having you as a customer. :-)
Oct. 26, 2021
I use this app like 90% out of 20 Hours day. Life Saver and an Impression Creator. Team People like Abbee and Jayesh are true Ambassadors. It puts a conversation with a customer into such an ease that doing business is super smooth... I recommend this to all MSME's... Way to Go ZOKO... Zoko, Taali Thoko...
Special thanks from Abee and Jayesh! So happy to hear that Zoko is being put to great use for your business.
Oct. 22, 2021
It's a very useful App, the support team is also excellent. This app covers all the automations and provides various other solution which is very helpful in customer engagement and post purchase communication.
thanks! we are very encouraged by the response you are getting for your post purchase communication. We are adding specific triggers like being able to send customer messages based on what product the customer has bought. will announce soon