Zoko: WhatsApp & Instagram CRM
Business Chat CRM with ChatGPT for Shopify Stores
Rating
4.8
feedback
286
chart
#998
All reviews
Review RSS Feed
Oct. 17, 2024
I’ve been using Zoko for a year or so now, and it’s been a great tool for our online business. Integrating WhatsApp with Shopify through this app has eased our communication and automated many aspects of our customer interactions, allowing client to chat with us easily. The team at ZOKO have been kind and patient with me, teaching and helping me understand the system. Always happy to pop on a google Meet call, to assist very quickly. Thank you ZOKO team.
Oct. 14, 2024
I can't say good enough things about Zoko. This software is a marketing and customer service POWERHOUSE. Customers much prefer to use whatsapp (yes, even many in the US) and they always tell us how they appreciate that we have this option. Zoko's customer service is beyond a shadow of a doubt the best I've received for a SaaS product. Anything I want to create, they will figure out how to do it. No matter how wild the flow is. This is easily my favorite SaaS for my shopify store.
Oct. 12, 2024
Full whatsapp and social media functionality, great integration with APIs, fair pricing, in my opinion best option for whatsapp. Cons: AI only in english, and crm integrations are not great for lead management.
Sept. 24, 2024
Zoko has truly transformed how we handle customer interactions at Memorytrain! We have now been using the app for more than a month and have seen more than 21,000 Indian rupees worth conversions from abandoned checkouts! The app is intuitive, efficient, and packed with features that streamline our communication on WhatsApp. The onboarding process was exceptional, all thanks to the incredible expertise and charm of Aaquib, who made the entire setup seamless with his deep knowledge and personable approach. Highly recommended!
Using app
About 1 month
Total reviews
2
Average rating
5.0
Sept. 14, 2024
I’ve been using Zoko for a few months now, and it’s truly been a game-changer for my e-commerce business. Integrating WhatsApp with Shopify through this app has streamlined our communication and automated many aspects of our customer interactions, saving us countless hours. The team was very kind to me and help with everything i needed (:
July 30, 2024
Zoko has revolutionized our WhatsApp marketing strategy. The AI chatbots provide human-like responses within seconds, solving our previous slow response time issues. We've set up automated messages for order confirmations, shipping updates, and more, with impressive open rates. The centralized chat feature allows us to manage multiple sales reps efficiently, all using the same WhatsApp number. As a supervisor, I can easily monitor all chat activities through the Zoko dashboard Since implementing Zoko, we've seen: Doubled customer conversion rate Improved customer satisfaction Increased customer retention Suggestion for Improvement Adding a number masking feature to protect customer contact information from sales representatives would be beneficial. We highly recommend Zoko to other Shopify merchants looking to enhance their WhatsApp marketing efforts. It's a powerful, user-friendly, and cost-effective solution that has significantly improved our business operations.
July 15, 2024
Nice software that helps you out to send whatsapp messages with data from shopify, you can customize almost everything in the messages. After you understand how it works, it's very easy to make new flows, customize to your needs and have better notifications to your customers. I hope in a near future can expand the languages of ChatGPT auto-answer modes, as we have an store non-english, we manage with their guide how to make all our messages in spanish.
June 19, 2024
As a brand dedicated to enhancing health and wellness through high-quality supplements, NVEDA has always been on the lookout for innovative solutions to improve customer engagement and support. The Zoko WhatsApp API-based app has proven to be a game-changer for us in this regard.
June 18, 2024
We at Sleepsia have been using the ZOKO WhatsApp Platform for the past one month, and it has significantly improved our communication processes. The platform's automation features have simplified our tasks and enhanced our overall efficiency. The customer support team, especially Aaquib, has been outstanding, providing exceptional assistance and making the integration process seamless. Kudos to the entire ZOKO team for their fantastic work!
April 30, 2024
Zoko's WhatsApp API integration has transformed our customer communications, simplifying processes and enhancing efficiency. The interface is remarkably user-friendly, making navigation and setup a breeze. What truly sets Zoko apart is its outstanding support, especially from agent Aaquib. His prompt assistance and expertise have been invaluable in resolving any issues swiftly.
April 30, 2024
The simplest platform that has greater attributes for all your marketing campaigns on whatsapp. Easy to access, and an hands-on tool I must say. Kudos to the team & special mention to Aaquib, who made the onboarding journey super smooth.
April 11, 2024
I recently had the pleasure of using Zoko, and my experience was exceptional. The website was extremely professional and easy to navigate, making it effortless to connect with others. What truly set this platform apart was the outstanding support from the team behind it. AAquibe, in particular, was incredibly helpful and responsive, addressing any queries or issues promptly and efficiently. Their dedication to ensuring a positive user experience was evident throughout my interaction with the website.
April 9, 2024
It's been over a month since we started using the ZOKO WhatsApp Platform. The Zoko Support team provides outstanding support. They offer assistance in every way possible. They guide you through the each process and ensure you follow the proper configuration and functionality.
April 1, 2024
Zoko has been a convenient platform for us at Don Vino so far, can easily set-up WA campaigns & analyse them. It's features are something appreciable. We get measurable reports & can track all the important things that are to be tracked from any campaign. Kudos to the team & especially for Aaquib who helped us setup things from a scratch. Thanks.
March 27, 2024
The app interface is very user friendly and the app support team is very cooperative.
March 12, 2024
One Stop Solution For Shopify Stores. Apart from everything that you can do on WhatsApp, Zoko's built-in automations for Shopify have revolutionized how we handle abandoned carts, customer interactions, and marketing efforts, making us more efficient. If You Dont Have It, You Cant Scale Your business Seamleassly, Must Use This application.
March 6, 2024
Nice service for entry level and established brands as well as organisations.
Feb. 27, 2024
I can confidently say that integrating Zoko into our Shopify store has been a game-changer. Zoko's WhatsApp API functionality has streamlined our communication with customers, making it easier than ever to provide quick and efficient support. The app's interface is easy to navigate, allowing us to manage conversations seamlessly. What truly sets Zoko apart, however, is its exceptional support team. Aaquib and Vijit have been great, and always available to assist with any questions. I highly recommend Zoko to any store looking to elevate its customer service experience.
Feb. 26, 2024
I've been using Zoko for two weeks now, and I find it an essential app for interacting with customers and confirming my COD orders. The automated messages are excellent. I'm sure there's more for me to try, but so far, it has been a good experience, and the service and support provided are exceptional.