Zoko ‑ WhatsApp Catalog & API
WhatsApp API CRM with ChatGPT for Shopify Stores
Rating
4.6
feedback
185
chart
#1,069
All reviews
Rating Breakdown
Review RSS Feed
Dec. 15, 2021
We started using this app for customer support and analytics and so far we had an amazing experience.
Thank you! Don't forget to turn on cart recovery
Dec. 11, 2021
I have used whatsapp with multiple business API provider. but Zoko is one of the best. They have a beautiful product, if you have suggestions on the product and it will help for others also. Definitely they will consider it in the development. One of the finest service to help with your issues at anytime. Kudos to Arjun,Rahul and team! Great Work...
Thank you. Great to receive your suggestions and make them available to you and the other merchants. Hope we can continue to provide a great product and great service to you.
Dec. 8, 2021
Sin duda la mejor app para manejar y notificar las ordenes a nuestros clientes por medio de whatsapp api, lo recomiendo ampliamente
Muchos Gracias! We are getting quite a lot of interest from your region and its fantastic working with the folks like you. We hope to have a Spanish as well as Portuguese person in our team in the future.
Nov. 26, 2021
It helped me to have professional conversion and update them about their orders in a hazzle free way.
Thanks of your review! glad we were able to help you organize your whatsapp channel to a professional level
Nov. 18, 2021
I used this apps to do service for my customer, my customer satisfy with the service too, the tools provided by the apps is excellent, hope to get more features in future
Awesome! thank you for your kind words. Keep your feedback coming and let us know what new features you would like to see.
Nov. 1, 2021
Nice Application easy to implement, Good Experience with Zoko Team, I highly recommend people to use it.
Thanks for the positive review. We look forward to continuing the great experience you are having. :-)
Oct. 30, 2021
So far so good. Reliable and no issues. Easily set up our WhatsApp approvals and templates. What's lacking is a function where we can leave messages or tasks for other team members. The current setup where team messages are left at the same place as the conversation with customers is not good because there is a risk we'll forget to turn on private mode. Would be great if they can set up something like Shopify Inbox (or just integrate with Shopify Inbox).
Thanks for kind words and also special thanks for the suggestion on tasks and the improvement to private notes. We have both in the product map. Will keep you posted on progress
Oct. 26, 2021
It's been 1 year we are using this app, working perfectly with shipping updates, campaigns, chats, up-selling... Kudos to the team, timely assistance is one of the key feature!..
Thanks for the generous words! We love having you as a customer. :-)
Oct. 26, 2021
I use this app like 90% out of 20 Hours day. Life Saver and an Impression Creator. Team People like Abbee and Jayesh are true Ambassadors. It puts a conversation with a customer into such an ease that doing business is super smooth... I recommend this to all MSME's... Way to Go ZOKO... Zoko, Taali Thoko...
Special thanks from Abee and Jayesh! So happy to hear that Zoko is being put to great use for your business.
Oct. 22, 2021
It's a very useful App, the support team is also excellent. This app covers all the automations and provides various other solution which is very helpful in customer engagement and post purchase communication.
thanks! we are very encouraged by the response you are getting for your post purchase communication. We are adding specific triggers like being able to send customer messages based on what product the customer has bought. will announce soon
Oct. 15, 2021
Superb app and amazing support from Rahul and his team. I have recommended them to many friends and colleagues. The team have always been there to answer queries and guide me. They are also open to customisations if they make sense to the wider community. Good stuff!
Thank you! We love having you as a customer and also love all the feedback and insights we get from you.
Oct. 7, 2021
This app has helped us increase our business by 30% and the level of engagement it allows for with our customers is exceptional. We're very happy Zoko customers and would highly recommend them for your business. The interface is improving with every day so we're excited to be on this journey with them as they grow.
Using app
About 2 years
Total reviews
1
Average rating
5.0
Thanks folks! We are also amazed at how well you are using our order taking features! Please provide any feedback that you think we could improve on.
Oct. 5, 2021
Neat and easy solution for WhatsApp integration. Love the ability to make orders for WhatsApp without leaving the app. Broadcast also comes handy and creates a lot of conversations. Amazing customer support. Must try if you want to integrate WhatsApp.
Thanks for the great review! glad you loved using Zoko
Sept. 28, 2021
I've been using Zoko for some time now - very happy with customer support & onboarding was effortless! Its great UI, very intuitive, and a lot of useful features for a Shopify merchant. Customer service just got easier!
Thanks for the positive words on our UI and features! we also love having you as a customer!
Sept. 21, 2021
ZOKO team is far the best help in terms of onboarding and support. Highly recommend using their service!
Thanks for the positive words! We hope you do a lot of selling on WhatsApp using Zoko!
Sept. 7, 2021
Me ha gustado mucho el trabajo del equipo de Zoko y la agilidad con que solucionan los inconvenientes, han crecido mucho en este tiempo y no cambiaria de proveedor.
Muchos Gracias Amigos!
Aug. 31, 2021
Best WA Tool from Zoko. Liked the automation feature for Shopify. Helped our customer care team a lot.
Thank you for the positive review! We are glad that you liked the automaton features
Aug. 23, 2021
- Great product by Zoko - Improved my team's efficiency and productivity by leaps and bounds - Very impressed with the hand-holding and after sale service, special regards to Rahul. - Very competitive pricing. - Beautiful user friendly UI & UX 5/5 ratings from team Natural Vibes.
Aug. 10, 2021
I used this app to allow more agents to work on our business account for replying to customers' inquiries. It's a completed WhatsApp CRM tool to manage. Great customer service support from Zoko as well.
July 12, 2021
Best whatsapp CRM tools out there. handles all our use cases pretty well. also the customer support is awesome