Marketing+Support on WhatsApp for Shopify

Marketing+Support on WhatsApp

Send abandoned cart notifications & campaigns over WhatsApp

Rating

3.8

feedback

1,075

Reviews

chart

#15,269

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    5%
  • Less than a month
    14%
  • Less than a year
    52%
  • More than a year
    27%

Reviews Summary

The Superlemon app has received overwhelmingly negative reviews from users. Common complaints include issues with the chat window not working, poor customer support with delayed or no responses, unexpected charges even on free plans, bugs causing disruptions to the user experience, and difficulties in canceling subscriptions. Users have expressed frustration with the app impacting their business operations and have highlighted the lack of accountability and negligence from the support team. Some users also mentioned problems with unwanted pop-ups and challenges in customizing messages and campaigns.

Highlights

Issues with chat window and customer support
Unexpected charges and billing problems
Bugs and disruptions to user experience
Difficulty in canceling subscriptions
Unwanted pop-ups and challenges in customization

Rating Breakdown

  • 5
    76% (814 ratings)
  • 4
    4% (45 ratings)
  • 3
    2% (19 ratings)
  • 2
    2% (22 ratings)
  • 1
    16% (174 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

March 3, 2025

⭐ 1/5 Terrible experience with the Superlemon app! The chat window stopped working, and despite multiple attempts to get support, the issue was never resolved. The support team keeps making empty promises but does nothing to fix the problem. This has severely impacted our business as we are unable to communicate with customers properly. After weeks of frustration, we are uninstalling this app. I know the developers will never respond, but I hope this review reaches their management. Their negligence and lack of accountability are unacceptable. Avoid this app if you don’t want to waste your time and risk losing business!

Using app

Almost 2 years

Total reviews

3

Average rating

2.3

1 / 5 Share

March 1, 2025

Muy mala

Using app

11 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 29, 2025

Hola, no entiendo que me cobráis por "soporte" y no he recibido ninguna respuesta por vuestra parte, decepcionante...

Using app

Over 3 years

Total reviews

2

Average rating

3.0

1 / 5 Share

Jan. 22, 2025

This is was a bug app. There's one pop-up blinking whenever the user tries to place an order. This was a mess. This app ruining my business

Using app

About 10 hours

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 16, 2025

I have never bought any kind of subscription plan and now they charge me $20 for nothing because im using the free plan. Why?

Using app

Almost 3 years

Total reviews

2

Average rating

3.0

All reviews

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