Marketing+Support on WhatsApp for Shopify

Marketing+Support on WhatsApp

Send abandoned cart notifications & campaigns over WhatsApp

Rating

3.8

feedback

1,067

Reviews

chart

#2,927

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    4%
  • Less than a month
    15%
  • Less than a year
    53%
  • More than a year
    25%

Reviews Summary

The reviews for the Superlemon Shopify App are predominantly negative, with many users expressing dissatisfaction with the customer support and billing issues. One common complaint is the app causing unexpected discounts on the store, leading to confusion and financial losses for merchants. Additionally, users have reported difficulties in reaching the support team, with long response times or no response at all. Some users also mentioned problems with the app's functionality, such as issues with abandoned cart recovery and unwanted pop-ups affecting the checkout process. On the positive side, a few users found the app easy to use and appreciated its features like WhatsApp integration.

Highlights

Customer Support and Billing Issues
Functionality Problems
Difficulty in Reaching Support
Unexpected Discounts and Billing Errors
Positive Feedback on Ease of Use and Features

Rating Breakdown

  • 5
    76% (814 ratings)
  • 4
    4% (45 ratings)
  • 3
    2% (19 ratings)
  • 2
    2% (22 ratings)
  • 1
    16% (167 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Dec. 20, 2024

I have never bought any kind of subscription plan still they charge me 15$ for nothing.Why?

Using app

--

Total reviews

1

Average rating

1.0

3 / 5 Share

Dec. 5, 2024

Superlemon is creating 20% discounts on my store by itself. HELP ! Screenshot: https://imgur.com/a/6Pd3iBh I have explored all the settings and cannot understand why it is doing this. I need to stop this ASAP ! Help Please.

Using app

Over 2 years

Total reviews

2

Average rating

4.0

1 / 5 Share

Nov. 28, 2024

Worse customer support.

Using app

About 2 years

Total reviews

3

Average rating

2.3

2 / 5 Share

Nov. 26, 2024

Zero assistenza

Store

Arkleya

Using app

About 9 hours

Total reviews

1

Average rating

2.0

1 / 5 Share

Nov. 24, 2024

BZDE

Using app

About 6 hours

Total reviews

3

Average rating

3.3

All reviews

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