SL: WhatsApp Chat + Marketing
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Worst , send couple of mail for assistance. No response . Subscription is on and app is not working.
Hi, Please accept our apologies for any inconvenience caused. We have approved your Opt-in request. If you need any assistance with the App's, please contact [email protected]. You can count on us to help you. Thank you
La aplicación funcionaba perfecto hasta que lanzaron la versión beta. La usaba para recuperar carritos enviando mensajes manuales, pero la version beta ya no tiene esta opcion. Me comunico al email de soporte [email protected] y mis emails rebotan, dice que la direccion no existe.
Hola, Disculpas por los inconvenientes causados. Estábamos experimentando dificultades técnicas con nuestro servicio de correo, pero ahora volvemos a la normalidad. Le solicito que nos informe si todavía tiene algún problema con la aplicación Superlemon en [email protected] y lo resolveremos lo antes posible. Gracias!
MAL EXPERIENCIA CON VERSION BETA.. YA CAMBIE DE APLICACION, YA NO SE PUEDE MANDAR MENSAJES MANUALES EN CRM
Hola, Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en [email protected] y seguramente lo resolveremos lo antes posible.
ha cambiado la aplicacion y no puedo enviar carritos abandonados porque no puedo crear ni plantillas de envio. un completo desastre
Hola, Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en [email protected] y seguramente lo resolveremos lo antes posible.
Bad decision in the last update, the Manual Orders CRM was a so good feature and you change it, I understand what you want to achieve but could be with a smoothly transition. Hope you can fix it or improve it soon, at this time I will uninstalling, maybe later I will use you again. Good luck.
Hi, Please accept our apologies for any inconvenience caused. Our team is working to bring back the Manual Messaging feature similar to the previous version, which will be released in the second week of December. If you need any assistance with the App's updated interface, please contact [email protected]. You can count on us to help you. Thank you
The app was working well until their recent update. Now I cannot even send abandoned cart messages. Support team is not helpful.
Hi, Sorry for any inconvenience this may have caused you. Can you share the difficulty you are facing with the Superlemon app at [email protected]? We will surely help you to use the new application. Thanks
The app used to be good, after the last update it is completely bad, I do not recommend! I want a refund for the last two months!
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Customer support is PATHETIC. They recently changed their UI and they have removed many good functionalities which were available earlier. When we reached out to customer support to help us figure things out so that we can continue BAU, no one has responded from there team even after repeated follow ups. I WON'T RECOMMEND THIS APP TO ANYONE.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Had used the app for the past year (happily), then they updated it and you can no longer send manual messages. Advised support and never received a concrete solution. Also lost all of our message templates, no advance notice that this change would delete existing templates. If you are trying to connect whatsapp to your shopify store, this is NOT the app.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
From today it is not working. After updation no feature is working. Customer support isd unable to resolve the issue
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
The app has created a mess with our clients. Auto order cancel has NOT been selected. Yet when the client replies to the COD with No, their system cancels the order on shopify! But that is not the only issue. The cancelation does NOT restock the item in inventory. Reached out to support, they keep passing the buck to someone else. We finally gave up and have now removed the app. Ordinarily, I would not have bothered to write a review, but their app has caused us significant customer issues. And their customer support is 0/5 rating in my humble opinion. Of course, I have all the communication to back up my claim. It just sad, the app had so much potential.
most of the time unable to send msg and it always show announcement stating there's an issue. This issues didnt solve for few months. Email support also didnt reply.
We have replied with the possible solution to your query. Please check if you received it. In case of further doubts, please let us know, we will be happy to help. Best Regards!
Abandoned Checkout Recovery not working for the longest time more than 90 days. No Email from them only a update notification on the app. Avoid!
Hello Dear Customer, We really appreciate your feedback. Please, if you face any problem with the app, you can contact us through the following email address: [email protected] Best Regards!
No me gusto ya que no puedo modificar el mensaje que deseo le llegue al cliente, el que esta predefinido es demasiado, frio, distante poco amable, y robotizado. Les sugiero buscar forma para crear uno mismo el mensaje conforme el espiritu que deseamos mostrar a nuestros clientes
Hello User, Apologies for the inconvenience caused to you. The feature for editing the content of a template message will be available in our upcoming build release. In case you of any other queries, please write to us at [email protected]
The lack of support is truly unbelievable. All I ask is that the close button on the chat widget be fixed. I have followed up 3 times without any response.
Hello User, Apologies for the inconvenience caused to you. We have already raised this issue to our developer team for investigation. You will be immediately updated on the same ticket as we receive a revert from them. Thank you for your patience.
Deleted the APP. The request you are making to add registered on Google analytics from the widgets clicks that feature is not available right now This app used to work fine, now 2 weeks this ” We are facing issue in sending Automated messages for abandoned cart template messages. We are working on resolving this. Apologies for the inconvenience caused. Appreciate your patience.”
We apologize for the inconvenience caused. We are working hard to fix this issue as soon as possible. Please write to us at [email protected].
Connected several times for resolution of issue but getting no response. Very poor after-sales support. Not recommended
La app no esta funcionando desde el dia de ayer, no redirige el envío de mensajes de carrito abandonados a whatsapp, alguien mas con el mismo problema?
Hola, Disculpas por la demora en la respuesta, Existe un problema con la generación de códigos de descuento en la plataforma Shopify que, a su vez, está afectando nuestro mensaje manual con códigos de descuento. Nuestro equipo de desarrolladores está trabajando para solucionar este problema con el equipo de Shopify. Mientras tanto, puede enviar mensajes manuales sin códigos de descuento o usar códigos de descuento generados por usted manualmente y usarlos mientras envía los mensajes. Seguramente le avisaremos cuando se solucione el problema. Saludos, Anuj
I do not advise anyone to recommend the APP without support Via WhatsApp, especially since they sell the WhatsApp service لايوجد دعم من خلال الواتساب لا انصح احد بتنصيب البرنامج بدون دعم خاصة انهم يبعون خدمات الواتساب I do not advise anyone to recommend the APP without support Via WhatsApp , especially since they sell the WhatsApp service
This app every time is losing the most important, the support. Now doesn´t exist a support chat and not offer solution for some issues after update app is showing
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
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