Marketing+Support on WhatsApp
Send abandoned cart notifications & campaigns over WhatsApp
Rating
3.3
feedback
359
chart
#5,981
All reviews
Review RSS Feed
Dec. 29, 2021
ha cambiado la aplicacion y no puedo enviar carritos abandonados porque no puedo crear ni plantillas de envio. un completo desastre
Hola, Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en [email protected] y seguramente lo resolveremos lo antes posible.
Dec. 1, 2021
Bad decision in the last update, the Manual Orders CRM was a so good feature and you change it, I understand what you want to achieve but could be with a smoothly transition. Hope you can fix it or improve it soon, at this time I will uninstalling, maybe later I will use you again. Good luck.
Hi, Please accept our apologies for any inconvenience caused. Our team is working to bring back the Manual Messaging feature similar to the previous version, which will be released in the second week of December. If you need any assistance with the App's updated interface, please contact [email protected]. You can count on us to help you. Thank you
Nov. 26, 2021
The app was working well until their recent update. Now I cannot even send abandoned cart messages. Support team is not helpful.
Hi, Sorry for any inconvenience this may have caused you. Can you share the difficulty you are facing with the Superlemon app at [email protected]? We will surely help you to use the new application. Thanks
Nov. 16, 2021
They have received so many negative reviews recently and no one from their team still bothers to reply to the emails we all are sending, This is totally unprofessional and very very bad for the business, You changed the UI for no reason if your numbers and templates were approved with whatsapp api than i don't think you there is any need to change everything which was actually good and many people were using their service. PS Don't bother to reply with your copy paste statement which you guys are doing since this change.
Hi, Apologies for any inconvenience caused. We have approved your Opt-in Request. If you have any other queries feel free to raise a ticket by emailing on [email protected]. We will help you resolve your query ASAP. We take customer support seriously. We would like to take this seriously. Request you please let us know your ticket number so that we can help you resolve your issues.
Nov. 15, 2021
The app used to be good, after the last update it is completely bad, I do not recommend! I want a refund for the last two months!
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Nov. 15, 2021
Customer support is PATHETIC. They recently changed their UI and they have removed many good functionalities which were available earlier. When we reached out to customer support to help us figure things out so that we can continue BAU, no one has responded from there team even after repeated follow ups. I WON'T RECOMMEND THIS APP TO ANYONE.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Nov. 12, 2021
Had used the app for the past year (happily), then they updated it and you can no longer send manual messages. Advised support and never received a concrete solution. Also lost all of our message templates, no advance notice that this change would delete existing templates. If you are trying to connect whatsapp to your shopify store, this is NOT the app.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Nov. 11, 2021
From today it is not working. After updation no feature is working. Customer support isd unable to resolve the issue
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Sept. 9, 2021
The app has created a mess with our clients. Auto order cancel has NOT been selected. Yet when the client replies to the COD with No, their system cancels the order on shopify! But that is not the only issue. The cancelation does NOT restock the item in inventory. Reached out to support, they keep passing the buck to someone else. We finally gave up and have now removed the app. Ordinarily, I would not have bothered to write a review, but their app has caused us significant customer issues. And their customer support is 0/5 rating in my humble opinion. Of course, I have all the communication to back up my claim. It just sad, the app had so much potential.
July 16, 2021
most of the time unable to send msg and it always show announcement stating there's an issue. This issues didnt solve for few months. Email support also didnt reply.
We have replied with the possible solution to your query. Please check if you received it. In case of further doubts, please let us know, we will be happy to help. Best Regards!
July 5, 2021
Abandoned Checkout Recovery not working for the longest time more than 90 days. No Email from them only a update notification on the app. Avoid!
Using app
Almost 2 years
Total reviews
2
Average rating
3.0
Hello Dear Customer, We really appreciate your feedback. Please, if you face any problem with the app, you can contact us through the following email address: [email protected] Best Regards!
June 28, 2021
No me gusto ya que no puedo modificar el mensaje que deseo le llegue al cliente, el que esta predefinido es demasiado, frio, distante poco amable, y robotizado. Les sugiero buscar forma para crear uno mismo el mensaje conforme el espiritu que deseamos mostrar a nuestros clientes
Hello User, Apologies for the inconvenience caused to you. The feature for editing the content of a template message will be available in our upcoming build release. In case you of any other queries, please write to us at [email protected]
June 17, 2021
The lack of support is truly unbelievable. All I ask is that the close button on the chat widget be fixed. I have followed up 3 times without any response.
Hello User, Apologies for the inconvenience caused to you. We have already raised this issue to our developer team for investigation. You will be immediately updated on the same ticket as we receive a revert from them. Thank you for your patience.
July 8, 2022
Deleted the APP. The request you are making to add registered on Google analytics from the widgets clicks that feature is not available right now This app used to work fine, now 2 weeks this ” We are facing issue in sending Automated messages for abandoned cart template messages. We are working on resolving this. Apologies for the inconvenience caused. Appreciate your patience.”
We apologize for the inconvenience caused. We are working hard to fix this issue as soon as possible. Please write to us at [email protected].
May 27, 2021
Connected several times for resolution of issue but getting no response. Very poor after-sales support. Not recommended
Feb. 27, 2021
La app no esta funcionando desde el dia de ayer, no redirige el envío de mensajes de carrito abandonados a whatsapp, alguien mas con el mismo problema?
Hola, Disculpas por la demora en la respuesta, Existe un problema con la generación de códigos de descuento en la plataforma Shopify que, a su vez, está afectando nuestro mensaje manual con códigos de descuento. Nuestro equipo de desarrolladores está trabajando para solucionar este problema con el equipo de Shopify. Mientras tanto, puede enviar mensajes manuales sin códigos de descuento o usar códigos de descuento generados por usted manualmente y usarlos mientras envía los mensajes. Seguramente le avisaremos cuando se solucione el problema. Saludos, Anuj
Feb. 8, 2021
Just Installed but Settings page is not opening for configuration :(( . I hope they can fix this as soon as possible,
Hi, We would be facing downtime from 12pm to 3pm IST today, where messages might not go, due to maintenance activity. Inconvenience is deeply regretted. Regards, Anuj
April 24, 2021
I do not advise anyone to recommend the APP without support Via WhatsApp, especially since they sell the WhatsApp service لايوجد دعم من خلال الواتساب لا انصح احد بتنصيب البرنامج بدون دعم خاصة انهم يبعون خدمات الواتساب I do not advise anyone to recommend the APP without support Via WhatsApp , especially since they sell the WhatsApp service
Nov. 20, 2021
This app every time is losing the most important, the support. Now doesn´t exist a support chat and not offer solution for some issues after update app is showing
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Nov. 25, 2021
no customer support previously it was good, but now it is owned by GUPSHUP and they are not intrested in customer services.
Using app
Over 2 years
Total reviews
3
Average rating
3.7