Marketing+Support on WhatsApp
Send abandoned cart notifications & campaigns over WhatsApp
Rating
3.8
feedback
1,061
chart
#2,503
All reviews
Rating Breakdown
Review RSS Feed
Nov. 12, 2021
Had used the app for the past year (happily), then they updated it and you can no longer send manual messages. Advised support and never received a concrete solution. Also lost all of our message templates, no advance notice that this change would delete existing templates. If you are trying to connect whatsapp to your shopify store, this is NOT the app.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Nov. 11, 2021
From today it is not working. After updation no feature is working. Customer support isd unable to resolve the issue
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Nov. 10, 2021
I do not like this update, they raised the price and half of the features that I used before have been removed. I used to send manual messages to customers and was able to create templates with my customer order info. Now that's completely gone. I deleted the app and I'll be looking for another alternative.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Nov. 10, 2021
I have been using Superlemon since the beginning and it was a great app. In the meantime a new team picked it up and the development and support have been HORRENDOUS. They update the app to a non-functional beta version right before Black Friday/Christmas. They automatically inject random popups and thank you page widgets that you CANNOT DISABLE. The support copy pastes the same template message regardless of your issue. For one specific problem we had on tablets, it took them 4 months to reply.
Hi, Apologies for any inconvenience caused to you. We are looking into your issue and we will surely solve it as soon as possible. Thanks.
Oct. 27, 2021
estou tendo uma experiência ruim, desde ontem tentando acessar meu painel para fazer configurações e nada, a pagina simplesmente não abre!! se hoje eu não conseguir resolver vou desinstalar o aplicativo.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Oct. 26, 2021
Opt in Number request not updated its been 5 days...and they are saying it will be updated in 24 hours......i mail them several times but they dont want to resolve it...we are waiting for them to start promotion if they update but dont know what they want...and their is no priority support in their ultimate plan as they mentioned.......very bad
Hi, Apologies for any inconvenience caused. We have approved your Opt-in Request. If you have any other queries feel free to raise a ticket by emailing on [email protected]. We will help you resolve your query ASAP.
Oct. 12, 2021
the app is not working today, i cant see on my store. i need help because i want to launch my store with whathsapp button
Sept. 24, 2021
ERROR!!! DONT WORK, WHEN YOU UNINSTALL APP THE LOGO WHATSAPP STILL SHOW!!! I DONT WANT THISSS DO SOMETHING!!! DONT RECOMEND!
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Sept. 9, 2021
The app has created a mess with our clients. Auto order cancel has NOT been selected. Yet when the client replies to the COD with No, their system cancels the order on shopify! But that is not the only issue. The cancelation does NOT restock the item in inventory. Reached out to support, they keep passing the buck to someone else. We finally gave up and have now removed the app. Ordinarily, I would not have bothered to write a review, but their app has caused us significant customer issues. And their customer support is 0/5 rating in my humble opinion. Of course, I have all the communication to back up my claim. It just sad, the app had so much potential.
Aug. 25, 2021
Support is not all that they say it is. After multiple back and forth with them. They were not able to resolve a simple issue. The agent refused to escalate the issue to the manager. The last thing they said was it would take a month or so and get rolled out with the next update. I don't have any faith in what the agent has said. Will have to wait and see. This review is legit, I have all the emails to share if any MANAGER would like to get in touch and ask me.
Aug. 2, 2021
The App started out wonderful, and i was incredibly happy with it. that being said, support went down the drain, took for ever for support to come back to me and the app was not working as expected. I cancelled my full subscription and deleted the app to move to a competitor that has brilliant support and fixes on the fly!
Hello User, Apologies for the inconvenience caused to you. We value your feedback. A ticket was opened for the development team to review and they haven't returned it to me yet. As soon as they return I will return to you. If you are facing any issues, request you to please raise a ticket at [email protected] for a faster resolution of your issue.
July 16, 2021
most of the time unable to send msg and it always show announcement stating there's an issue. This issues didnt solve for few months. Email support also didnt reply.
We have replied with the possible solution to your query. Please check if you received it. In case of further doubts, please let us know, we will be happy to help. Best Regards!
July 5, 2021
Abandoned Checkout Recovery not working for the longest time more than 90 days. No Email from them only a update notification on the app. Avoid!
Using app
Almost 2 years
Total reviews
2
Average rating
3.0
Hello Dear Customer, We really appreciate your feedback. Please, if you face any problem with the app, you can contact us through the following email address: [email protected] Best Regards!
June 28, 2021
No me gusto ya que no puedo modificar el mensaje que deseo le llegue al cliente, el que esta predefinido es demasiado, frio, distante poco amable, y robotizado. Les sugiero buscar forma para crear uno mismo el mensaje conforme el espiritu que deseamos mostrar a nuestros clientes
Hello User, Apologies for the inconvenience caused to you. The feature for editing the content of a template message will be available in our upcoming build release. In case you of any other queries, please write to us at [email protected]
Oct. 19, 2021
The worst possible app. I am revising my review now. SuperLemon has been purchased by GupShup and has become an orphaned child. No support. No one to respond to your questions. Got an API through SuperLemon and suffering still. No one in GupShup knows anything about SuperLemon. Horrible. Avoid at all cost. There are a million other providers that provide way better service than these blokes.
Hi, Apologies for any inconvenience caused. Can you please raise a ticket by emailing to [email protected]. We will help you resolve your query ASAP.
June 17, 2021
The lack of support is truly unbelievable. All I ask is that the close button on the chat widget be fixed. I have followed up 3 times without any response.
Hello User, Apologies for the inconvenience caused to you. We have already raised this issue to our developer team for investigation. You will be immediately updated on the same ticket as we receive a revert from them. Thank you for your patience.
July 8, 2022
Deleted the APP. The request you are making to add registered on Google analytics from the widgets clicks that feature is not available right now This app used to work fine, now 2 weeks this ” We are facing issue in sending Automated messages for abandoned cart template messages. We are working on resolving this. Apologies for the inconvenience caused. Appreciate your patience.”
We apologize for the inconvenience caused. We are working hard to fix this issue as soon as possible. Please write to us at [email protected].
June 1, 2021
Rien ne s afficheeeeee!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
May 27, 2021
Connected several times for resolution of issue but getting no response. Very poor after-sales support. Not recommended
May 25, 2021
no customer service, no one respond, worst service. someone suggest me regarding this app. but after installed this i really felt i have wasted my time ..
Hi, Apologies for the inconveneince caused. We have replied to your query. Kindly write back to us if you are still facing the issue. Regards, Team Superlemon