The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include the app being easy to set up, helpful for sending order updates automatically, and saving time for merchants. Users appreciate the practicality and convenience of the app. However, there are negative comments about issues such as delayed order confirmation messages, difficulty in customizing templates, lack of support for specific features like syncing with WhatsApp catalog, and concerns about privacy and security with third-party sharing of details. Some users also mentioned currency conversion problems and the app disconnecting frequently.
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The app works great for what it does: sending transactional notifications. But other than that, it doesn't help much, unfortunately. You need 2 more main things implemented: - broadcasting - abandoned cart / checkout automations ...and then the app wil be 5-stars. Until then, only 3-stars for being extremely basic. Also, all the contacts show as unknown number (not sure if their name is supposed to show).
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