Original Wheelio spin pop‑ups
Wheelio - gamification powered email & SMS pop up forms.
Rating
4.7
feedback
471
chart
#408
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March 11, 2021
Used the basic plan for about a year and my experience has been sub par. Yes, my conversion rate was about a 13% so not too bad but the actual conversion rate for remarketing to those who came from wheelio is abysmal. ALSO NOTE: you can not export your data unless you are on the pro plan. It does not matter that you are no longer in the free trial and pay for their service you will still not be allowed to export your data. And the price difference between the plans is ridiculous so I will be uninstalling and starting to gather new data. Wish I would have just used the Klaviyo pop up from the beginning.
Hi, Im sorry your experience was sub par, but all the plans have email exports and integrations, there is no difference between options. Not just that, all the plans have the same features... Let me know how can I help out to remedy the situation. Have a great day, Karlo
March 9, 2021
Super easy to use! Lots of existing customizable options available and one can easily upload their own, if required! Great customer support. Seeing some great conversions for my store! 100% recommend it
March 4, 2021
This APP has helped me very well, it is very easy to use, it is worth recommending, and the customer service answering speed is very fast!
March 1, 2021
***UPDATE*** After the snarky response from the developer, I decided to update my review. I would also like to point out we did open support tickets and brought these issues to the attention of the app developer first, but received a similar response from them. The app works but is severely lacking for businesses that care anything about metrics. It also can create a nightmare for coupon management. We installed the app across 2 stores and experienced the same issues on both. While technically the app did it's job in email capture, there are better options available. Issues: 1) You cannot measure true campaign performance. The app will only track overall number of coupons provided and how many were used along with dollar value of those orders. You can't measure down to the "slice" level. So you won't be able to answer simple questions like: How many 15% off codes were provided? How many were used? How much revenue did that generate? Did the 10% off codes do better or worse? ***Response to developer*** My issue is based on a company that measures sales performance. If you have companies that DO NOT care whether a 10% or 15% off coupon works better, that is on them, but most companies need this whether they report it to you or not. Being able to see something like 1000 10% off codes were provided but only 2% were used vs 500 15% off codes were provided but 10% were used is vital information when running discounts. 2) Each dynamic code is created as a separate coupon code in Shopify. Several other companies will create a parent coupon listing (ie Save 10% OFF) and the dynamic codes will be compiled under it. This helps keep your discount section from becoming overly cluttered. 3) Codes are not created with an expiration date, leaving them open liabilities. When you create a campaign in the app, you would think the codes created within that campaign would have the same expiration date, but they do not. We ran a campaign for a few weeks around Nov/Dec 2020 and now have to go through THOUSANDS of coupon codes and manually disable them. ***Response to developer*** Setting an expiration date on dynamic codes wasn't an option. We set expiration dates on every code we ever create because we consider them open liabilities. 4) URL targeting can't utilize wildcards which is an issue if you have marketing variables in your URL (ie from emails or other campaigns). The URL had to be an exact match. ***Response to developer*** My issue here was based on a response from your team on a ticket we opened, so no, your "contains" variable did not work on either of our sites so we had to use the on page load option.
Hello, thank you for the review, let me explain the issues you highlighted. 1.) If you use dynamic discounts, it means that each code is unique, you can always use normal discounts and see what discount made money for you if that is so important to your metrics. Our features are limited by the Shopify API limits and we cant go beyond that unfortunately. Also, to point out, this is the first time someone even asked for a feature this advanced across thousands of users, meaning not a lot of people have need for drilldowns on discount levels. Not sure why someone would need that? If you can explain that for me, I could try to find a way we could do better on that specific feature. 2.) This setup is again recommended by Shopify, but fair point, we will see if we can make something better for less cluttering. I will do my best to make this as soon as possible. 3.) You can create an expiry date yourself when you create a discount code, all the settings are there for you to use. We cant make a campaign for you and know the duration of it. Its really an easy fix, takes total of two clicks and 10 seconds of your time. 4.) URL filters have multiple options and some do not require the exact match, you can use something like "contain" to utilize wildcards. If you think because of these 4 things you mentioned we deserve two stars and our app is not good, its your right to do so and it is our right to disagree. If you need anything please do let us know and sorry you felt let down by our app. Our only goal is to please our users and to push the limits of gamification popups, a field we created. PS: I did search the support emails and there was one communication with you, regarding an achor trigger link, which was answered and solved by our team in a matter of minutes. No fake information please. We are still here to help anyone that needs help as do our stats and record show. Please do not hesitate to contact me or our support for any questions regarding our app. Enjoy
Feb. 21, 2021
Love the app. Actually just installed a day ago and I've already generated enough revenue to cover the cost of it for the remainder of the year. I had some questions during set up and they were all answered in a timely manner. This app comes highly recommended from me!
Feb. 17, 2021
i use this app for receivent emails and im really satisfied with it. It is easy to use and it has a lot of options
Feb. 3, 2021
It has helped as a great lead magnet and for additional sales. I also like how it is not too intrusive, it doesn't pop up all the time.
Feb. 3, 2021
Was a bit put out that I had to set up a new campaign to have the latest version of Wheelio active on my store but I'm glad I did. Wheelio2 is awesome, easy to set up and the look and feel of the App is much better than the older version. Sam at Wheelio was super helpful with the new set up. I think it will convert better also!
Feb. 2, 2021
I ditched a hot garbage banner this morning and SO VERY THANKFUL I FOUND WHEELIO2.0! Man...this wheel is amazing! And the customer support is even better! I was up and running in no time! No for all you coffee nerds out there...go check out Wheelio 2.0 in action my site: bitbytejava.com !
Feb. 2, 2021
An amazing support team to reach out to, also an amazing, high-performing app. I definitely recommend anyone who's interested in increasing their conversion rate to look into this app :)
Jan. 18, 2021
Yes it is ugly, yes I hate websites who have it, yes it may look gimmicky...but deep down, it increases conversions and works!
Hi, thank you for the review! You should look at our new design, it looks great! Available to test on wheelio-app.com ;)
Jan. 15, 2021
It is totally worth app. It will make your email list very easily with no effort you need to do. Just install and setup.
Jan. 15, 2021
Very very very pleased with Wheelio! The app generated me 750 emails without much effort. Im tweaking now to make it even more converting. Big thank you to SAM, very responsive and helpful.. I appreciate it!
Jan. 12, 2021
Wheelio did an update for old user and that is something you can be unaware of what your conversion will look liked! Fortunately the team guided old user like me to actually feel alright as the new pop up feature does amazing result. By far the best gamification app on shopify.
Jan. 7, 2021
Im very happy with the app and as I had a technical problem the developer helped me to solve it. Thanks guys. ;-)
Jan. 4, 2021
amazing app, i've tried over 10 apps for marketing to drive sales and leads. This by far as been mouth dropping in delivering results.
Dec. 22, 2020
Sam was great! Super helpful and solved my issue. Very fast support and very easy to set up and use. I hope it brings success!
Dec. 21, 2020
The Wheel of Fortune worked great for us! We even did some custom coding to make it blend in nicely with our site. Engagement was amazing and who doesn't like winning... I would also like to mention the highly responsive and exceptional customer support on their live chat!
Dec. 11, 2020
Wheelio is highly recommended by an ecom course I'm part of. I also had great experience with their customer support! Thank you.
Dec. 7, 2020
Wheelio is a great app, the customer service is great, they respond very quickly and are responsive. Since I installed Wheelio on my store my conversion rate has increased a lot, and I get all the email addresses of my visitors, it's a great app!