All reviews

Rating Breakdown

  • 5
    93% (186 ratings)
  • 4
    3% (7 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (4 ratings)

Reviews with Text

  • 95% (190)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 10, 2020

Thanks for the help sam in exporting all my customers as you guys switched to a new design! Wheelio definitely works in converting customer email sign ups!

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 3, 2020

Karlo's support is the best. Way better than the rest of his team. Extremely attractive as well. Long live the wheel

Using app

About 2 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 3, 2020

I found Wheelio after long research. We needed a spin-to-win platform that offers a solution not only for email collection but also for SMS and FB messenger opt-ins. Among all the platforms I found, Wheelio is the only one that can allow you to collect email, SMS, and messenger opt-in. This is awesome. With the current trend, collecting email is not enough so we really needed SMS and Messenger marketing as well. What is great about Wheelio is that they can integrate our email, SMS, and Messenger marketing platforms seamlessly. Thank you Wheelio.

Using app

16 minutes

Total reviews

12

Average rating

4.3

5 / 5 Share

Sept. 28, 2020

Many apps on this store appear to work, this one really does. 7 Days in and averaging 100 new sign ups a day. Game changer. Wheelio+Klayviyo + email strategy = gold. Go now and grab this.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 9, 2020

Developer contact with me to solve my problems, and give an update form the new version. All is working now :)

Using app

About 1 month

Total reviews

5

Average rating

4.2

5 / 5 Share

Aug. 28, 2020

Merci pour cette application, le support client est très réactif pour résoudre les problèmes. Très bonne application.... Merci

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 26, 2020

Merci pour cette application. très intéressantes pour récupérer des contacts. De plus le support client est présent et top. Merci

Using app

About 2 years

Total reviews

1

Average rating

5.0

4 / 5 Share

Sept. 1, 2020

Great idea and attractive. Customer service chat guy Sam is top-notch and knowledgable, and integration with Klaviyo works well (a must for my email flows). Unfortunately the lack of advanced features (custom-coded HTML, Javascript, UTM-tracking, geo-tracking, etc.) means I might not keep this past the trial, but I'm hopeful.

Using app

8 days

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 20, 2020

The app was easy to set up and has been performing well for us. We have certainly seen an uptick in email signups and conversions directly from those signups. Definitely a solid app and worth checking out.

Using app

About 1 month

Total reviews

9

Average rating

5.0

5 / 5 Share

Aug. 18, 2020

This app looks and works really well and it increases sales - a no-brainier. Plus the support is second to none.

Using app

9 months

Total reviews

13

Average rating

4.7

5 / 5 Share

Aug. 27, 2021

Fantastic app! Also great support service 100% We can gladly recommend it :) you can collect a lot of leads through this app

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 12, 2020

Really nice app. It has collected a lot of fresh leads for me. It is easy to setup - and I have tested a lot of different wheel of fortune and other gamification apps on the Shopify App Store, and this is the best! Their support is really great. Thanks for this great app!

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 6, 2020

Good app for collecting emails, but the support was very helpful and I recommend this app to myself and my other stores I run/manage so Im recommending it to you who are reading these emails.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 13, 2020

This app help to improve the sign up rate! Love it, it is better than the traditional pop up for sure! Plus it is constantly upgrading its features! On top of that, you can count on the support to answer any questions you have! They are really helpful!

Using app

4 months

Total reviews

9

Average rating

4.6

4 / 5 Share

Aug. 2, 2020

Had a slight issue with a newsletter pop-up , quickly resolved with the speedy assistance of Sam. All running smoothly now.

Using app

About 2 months

Total reviews

1

Average rating

4.0

5 / 5 Share

July 31, 2020

In the three years that I have had Wheelio, we have collected 54,106 emails resulting in tens of thousands of dollars of sales. For us, 11% of everyone who has ever seen the Wheelio pop up gives us their email! Even more important is the fact that you can connect Wheelio to your email marketer, FB Messenger, and even SMS marketing. If all you have is simple pop up collecting emails on your site, you are missing out. I've literally had customers respond to my Welcome Series email (triggered by capturing the email from Wheelio) saying that the spin wheel was so addicting and why they purchased.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

1 / 5 Share

Sept. 25, 2018

The app has great potential, however there were 2 main issues that lead to me uninstalling the app: 1) App allows fake email addresses to be used. After having people spin the wheel multiple times and tell us they had won one prize then claimed a different one, we investigated. It turned out people were spinning repeatedly using variations of emails. I then checked this, as we had some people use around 20 variations, and used a fake version of my work email, which allowed the wheel to spin. These emails were being collected and skewing the results, meaning we were collecting very little relevant data in comparison to the data that Wheelio boasts about. 2) There is no limit to how many times an email can be submitted. Again, we had one client use their email 18 times to win the prize they wanted. This was done repeatedly within a 10 min period, despite us setting the app to not show for 14 days after it had been spun. Again, I wanted to make sure, so used my own email multiple times to make sure this is the case. All in all, Wheelio have an app that could be great. But due to the issues, it invalidates all their stats, and lost us money on giveaways and discounts that slipped through the net before we discovered the issues.

Using app

25 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi, just wanted to clarify that our app has a feature for not allowing duplicate emails, you just had to enable it. Also we have a feature for validating emails from the best outside service available, also you have to enable it. As for the protection for someone seeing wheelio multiple times, its only possible if the user clears all the cookies and visits in incognito mode, which is not preventable by any means possible, since it would violate GDPR and all other privacy rules and laws. Im sorry but you simply didnt use the app properly or enough to make a statement like this. If you need help with the setup, let us know, we have live chat support willing to help. Good luck

2 / 5 Share

Feb. 27, 2018

you have to do too much for it to work. i installed it...couldnt see it on my site....customer service said to try incognito and clearing cookies and blah blah blah.....the average customer isnt going to do all that to make the wheel visible. this app isnt user friendly.

Using app

6 days

Total reviews

2

Average rating

3.5

5 / 5 Share

Nov. 4, 2017

Great app, works perfectly. Our customers love the concept and our mailing list keeps growing, week after week.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 25, 2017

Really happy with the results, our customers absolutely love it. Have had it for a week, getting around 32% conversions which is bordering on "too good to be true". But alas it's true.

Using app

26 days

Total reviews

4

Average rating

5.0