Wonderment Post‑Purchase

Dec. 12, 2023

Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer support ticket for order updates, thanks to Wonderment's proactive triggers. Special kudos to Sivan for going above and beyond during our integration. Her expertise ensured a seamless and tailored success. Wonderment's features, combined with Sivan's exceptional support, make it a five-star, must-have solution for any Shopify store!

Dec. 6, 2023

We've had an incredible experience with Wonderment. not only has it drastically improved our customer experience with transactional and post-purchase messaging, but it drives revenue and helps us "brand" previously unbranded experiences. Plus, it's awesome to have all of the flows in Klaviyo (Wonderment team 100% built them out for us and all we had to do was give feedback and a green light). Speaking on behalf of Rejuvia and 1-800-D2C, can't reccommend the wonderment platform and team enough!

Dec. 5, 2023

Great app with comprehensive tracking page and flows to create a great customer experience. Team is amazing as well!

Nov. 7, 2023

We just migrated over from Malomo and have been blown away by the hands-on help we've received from the Wonderment team (Sivan!). Very on the ball to make sure the email flows and actual on-site experience are firing correctly and on-brand. Highly recommend this team!

Oct. 18, 2023

We love that we are now able to provide our customers with tracking details and updates following their purchase. Set up with Klaviyo was a simple and straightforward process. Additionally, our email flows have been highly effective in encouraging customers to place additional orders.

Oct. 9, 2023

A really great way to provide transparency to customers while also reducing the amount of emails people send asking "where's my order??" Julie in particular was helpful in getting our theme looking great and the team is quite responsive. I love having the klaviyo integration which sends notifications to customers about their order's journey.

Oct. 3, 2023

the klaviyo integration is seamless and the whole onboarding process is a breeze. if you're looking to improve your shipping notification efficiency, i highly recommend wonderment!

Oct. 3, 2023

Excellent app with an excellent team. The on-branded tracking page experience is an excellent and germane way to stand out in today's difficult and historically overcrowded ecommerce market.

Oct. 3, 2023

Wonderment has been an absolute game changer for how we interact with our customers by providing them with a world-class experience when we reach out to them proactively with order delivery issues before they even know there's a delay. Wonderment provides us with insights at-a-glance that has changed our CX world!

Oct. 3, 2023

Great to have a dashboard and reporting to surface problems with carriers and operations. Love having a tracking page on the store for customers to see status. Using the Klaviyo integration to segment customers as well. Super helpful team made getting set up a breeze!

Oct. 3, 2023

Big fan of the Wonderment team and the ease of using the app to power branded order tracking experiences. Really helpful for both our team and our customers.

Oct. 3, 2023

A rare combination of strong tech and awesome service. Wonderment has become a big part of our customer journey, and we couldn't be happier with our experience to date. From custom tracking page to transactional emails to reports...all top tier, and across multiple stores.

Oct. 3, 2023

An awesome app and an awesome team behind it! Onboarding was fast and painless, and Wonderment has allowed us both to keep our customers engaged by providing up-to-date tracking information and to address any shipping problems that come up before customers are even aware that there's an issue.

Aug. 31, 2023

We've been loving Wonderment so far, not just for the customer communications that are their absolute forte, but their tools and metrics have shown to become an absolute asset for our fulfillment analytics

Aug. 29, 2023

We recently completed onboarding with Wonderment and could not be more happy. Within Shopify, the app is intuitive to use, connects with key components of our marketing stack, and provides a level of insight that enables our team to collaborate, iterate and improve across functions. The robust integrations with Klaviyo and Shopify in particular provide us with the ability to deliver a consistently excellent and on-brand customer experience. The Wonderment team is full of good, talented people who are beyond patient and always up to lend a hand. We're excited to partner with them now and moving forward.

Aug. 18, 2023

Easy implementation and integration with both Shopify and Klaviyo to ensure a seamless experience for our team internally as well as our customers.

Aug. 14, 2023

We've been live with Wonderment for just over a month and it has rapidly become one of the most valuable assets in our tech stack. Not only did we see nearly immediate incremental revenue, but we also improved our customer experience dramatically. The advanced reporting allows us to keep FedEx honest and ensure they're delivering on the service levels we've purchased. In addition, the integration with Klaviyo means we can A/B test subject lines and creative to optimize performance. Lastly, the team, the team, the team. They've been fantastic holding our hand every step of the way. This is a MUST-HAVE Shopify app you won't regret!

Aug. 11, 2023

Wonderment has given us a good insight into orders that are being delayed in shipping and the tools to be more proactive with our customers. I would give 5 Stars if the reporting was more intuitive and easy to work with- the dashboard looks nice, but in terms of a working portal to manage orders, there is a still a lot of downloading and exporting CSVs needed in order to achieve what we require. Overall Customer Service and support from Wonderment is 5 Stars :)

Aug. 11, 2023

The app enables real-time updates to the customer on their delivery, which customers love and reducing customer service time needed for customers chasing their orders. The on-site tracking page means more opportunities for customers to convert. Their support is fantastic, thanks to Julie for resolving issues caused by our unique shipping set-up.

July 27, 2023

Wonderment is a fanstastic app! We've been using them for a couple of weeks, and I can personally say the support is superb! Every issue we've had has been resolved speedily, and they've gone above and beyond to accommodate our customizations. The app itself is simple yet effective; it provides timely information to customers about their package transit information - and it has helped reduce the number of 'where is my order' inquiries to our CS team. All round recommend.