Wonderment Post‑Purchase

June 10, 2021

It's been helping us tremendously in catching late orders + attempted deliveries and proactively reaching out to customer's regarding their order. Great team, great system. Highly recommend.

May 13, 2021

I used this app to get an understanding of how we're performing with (un)fulfilled orders in a second's glance. It's saved me a ton of time to focus on exception-based reporting. Beyond that, Brian is always willing and able to go above and beyond. From asking for feedback re: what other business reporting requirements would be helpful to jumping in with adhoc solutions in a pinch. Excited to see how this app continues to evolve as it's already great stuff!

April 27, 2021

Prior to using "Where's my order?" we would get support tickets from frustrated customers who hadn't received their shipments. Now we are able to see stalled shipments and shipments that don't make it to the customer and reach out to them. This is great because we are mitigating customer frustrations before they happen. The creators of the team are also great. Very willing to implement suggestions that their users would find helpful.

April 22, 2021

Super helpful app to see the status of our packages. I love that it integrates with Klaviyo, so we can easily spot any issues and proactively reach out to our customers to let them know!

April 4, 2021

Looking for an all-in-one shipping and order tracking app for your customers? This shipping track app is the one for you. I've tried a dozen different apps that help my customers with order tracking (and trust me when I say a dozen). However, I noticed the majority of them lacked the ability of our brand to notify customers of specific delays or were way too pricy for what they had to offer. Personally, I'm in love with the flow triggers that are on the integration with Klaviyo that let customers and us know about any delays. After setting up Where's My Order, we saw our order tracking ticket volume cut by 40%. It gives us ease of mind knowing our customers are happy and informed about the whereabouts of their package at any moment in the delivery journey. Not to mention, the pricing structure is set up for stores of any size. Other tracking apps charge a ridiculous monthly cost for features that this app already provides and less.

April 2, 2021

Where's My Order is a great tool for tracking shipments. The dashboard with live tracking status is helpful because it gives us an overview of where packages are at any time. We are a subscription box company, so we like to track that shipments are delivered before the customer is charged for their next box. The app allows us to be proactive with our customer service. The Wonderment team is exceptional, always helpful, and responsive to our questions.

March 24, 2021

Once a package leaves our warehouse, it's up to the carrier to get it to the customer quickly. With Where's My Order, we're changing our customer support from reactive to proactive. Now instead of a customer reaching out frustrated because they haven't gotten an update on their package, we'll be doing the outreach and keeping them in the loop on their order.

March 19, 2021

Previously, our customers were left in the dark when shipments by USPS or UPS were delayed and often caused a lot of support tickets and frustration for not only our team but for our customers. Since starting to use Where's My Order by Wonderment, we were able to get ahead of the delay and let our customers know ahead of time before reaching out. It created a sense of "we're on top of this, don't worry" for our customers and they greatly appreciate it. Thus creating a better customer experience which is extremely important to us. We've also been able to trigger new orders from the Wonderment Klaviyo triggers. It's a win-win! Highly recommend!

March 11, 2021

We were about to switch to Aftership... but then we discovered Wonderment. Hands down the best decision could've made. Brian and Jessica have been extremely helpful in getting us up and running, they value our feedback and genuinely are good people. Since switching we've been able to up our delivery communication and we were up and running in less than a few days. 10/10 recommend this to any eCommerce store interested in giving a good customer experience.

March 3, 2021

Wonderment is a solid app and we're so glad we found it. Gives us great visibility into our customers' shipping statuses and they integrate with all our apps. Their team is super helpful and always open to feedback on new features. Highly recommend them.

Feb. 19, 2021

The app has provided valuable visibility into shipping delays and issues that we never had before, allowing us to be proactive with our customers and resolve problems quickly. Customers have really appreciated this and this feels like an essential tool now in delivering our premier customer experience. The Wonderment team is also very responsive and has quickly helped answer any questions and troubleshoot any issues. Would recommend!

Feb. 17, 2021

Excellent app and customer care team. They are always open to feedback and have added several of the items we've asked for in order to better dynamically populate our content and serve our customer. It has saved a lot of time for our team by allowing us to be proactive. Highly recommend!

Feb. 16, 2021

Wonderment gives us better visibility into the status of our shipments on a variety of carriers, and it enables us to provide better, more timely experiences for our customers. Great app and support from the developers is fantastic.

Jan. 21, 2021

This app has been a game changer for us when it comes to tracking shipments. We can see shipment status without having to track each shipment individually. We are able to sort orders by their shipping status which allows us to quickly see what orders have problems and focus on those 1st. It integrates with Klaviyo so our customers are automatically notified when a shipment is delayed. All of this has dramatically cut down time spent on customer service. Main take away, this app has allowed us to become proactive instead of reactive when it comes to alerting customers about shipping delays. No more emails from customers saying Where the hell is my order! Last, but not least the app's customer service is super helpful and will fix issues quickly.

Nov. 11, 2020

We ship most of our orders with USPS and were having issues with packages getting delayed and customers thinking they were lost. Customers would reach out asking us to reship their order once it stopped moving in tracking. Now we can proactively notify customers that we're monitoring their shipment and avoid having to re-ship as many orders. This has been the only app we've found that can do this, other popular tracking apps only notify you and the customer when the carrier flags it as delayed.