Wonderment Post‑Purchase
Wonderment Post-Purchase for Shopify
Rating
5.0
feedback
75
chart
#5,507
All reviews
Rating Breakdown
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Oct. 11, 2022
This is the most amazing team ever - seriously in awe of their CX and how they are willing to work with our small team to help us get set up. Brilliant app and will make our life so much easier. We almost built out manual automations for this before realizing the full potential of this app!
Sept. 8, 2022
We have been using Wonderment for a month or so now and have been loving it! We are about to kick off the Klaviyo integration but their incredibly helpful team and amazing product have already made it a must-have for our store!
Sept. 6, 2022
We signed up with Wonderment earlier this year and their team and support have been second to none! We are in the process integrating Wonderment with an electronic gift notes program and Austin has been super helpful with getting things setup and tested on our store before we launch!
July 6, 2022
I've tried all the post-purchase apps out there.. hands down, Wonderment does it better than everyone else. Their team is extremely responsive, and come from industry heavyweights such as Klaviyo, Hubspot, Drizly, & Wayfair. The Wonderment Post-Purchase App is mature, delivering metrics and user experience that actually matter. A+++
We're blushing! Thank you so much, we can't wait to see what you build with the platform.
June 10, 2022
Working with Wonderment has been an excellent experience. Their team made the onboarding and launch process easy. We've quickly seen a 10:1 ROI on the new order tracking experience and we've only just begun!
Wow, we're thrilled to hear you're seeing so much value from our newest feature! Thanks for sharing :).
June 6, 2022
Was lucky to get set up with Jess. Wonderment definitely helped us launch with great post purchase experience and has prevented time spent on helping customers track their orders.
Jess is the best! So glad to hear we're helping you free up your support team and create a better experience for your customers <3.
June 2, 2022
We moved from Malomo and have been on Wonderment for a year+. Wonderment offers tracking page customization (more revenue!) and also tells us proactively when orders are delayed by shipping carriers. Their service has been phenomenal (thanks Jess!) and our customers are happy. Set up and onboarding was fast and eas. Love the Klaviyo integration. This is a no brainer app for any e-commerce store.
What a wonderful review, thank you so much. We love how you've customized your order tracking page, especially the founder video and community group - you clearly care a lot about your customers, and it sounds like the investment is paying off. Win/win!
June 2, 2022
Great team, great product, easy integrations. We loved it so much they did a case study on us- https://www.wonderment.com/blog/case-study-latico-leathers-drives-high-margin-revenue-with-wonderment
It was a pleasure working with you on the case study, thank you so much for sharing your brand story with us!
May 31, 2022
If you are building a BRAND you need to use Wonderment. It integrates perfectly with Klaviyo + it adds triggers beyond what Shopify would send by default. Imagine all you can build once you have those triggers on Klaviyo. And you get a branded tracking page to send your customers to. The team at Wonderment is super responsive and friendly, they'll help you every step of the way.
We love hearing that you've had a great experience working with us! Triggered shipping emails + order tracking page is a killer combo :).
May 12, 2022
Not only are the Wonderment functions easy to use and super insightful to better understand tracking trends for our customers, but the customer support we've received from Jess is FANTASTIC! Makes all the difference.
We are such huge fans of Uqora, and we are delighted to hear you are fans of us as well <3. Thank you for sharing this lovely review, and for being one of our first case studies! You are a dream partner and we are so lucky to work with you.
March 24, 2022
Fantastic app with incredible support. Very fast to respond to questions and they really can't do enough to help. One of very few order tracking apps that works well with Royal Mail. I strongly recommend giving Where's My Order a try!
We're so glad to hear you're loving your experience with Wonderment!
Dec. 7, 2021
There is absolutely no excuse for not going above and beyond for your customers and providing a wonderful, on brand post purchase experience. So many brands stop putting forth effort when they acquire a customer, but that's when the real work starts. Wonderment has been huge in helping us keep our customers updated with their order, and has always reduced our cx tickets. As a plus, the onboarding is excellent and the entire team is top notch.
Nov. 3, 2021
I would 100% recommend Wonderment's Where's My Stuff app. Their customer service SECOND TO NONE and the product and insight they offer is above and beyond what I saw from their competitors. They truly master Klaviyo and greatly expedited rollout of multiple email flows for us. Their app also requires no integration with shipping carriers, and we were able to start analyzing thousands of order shipment data the same day of integration. We also rolled this app across our Canada, Australia and UK Shopify stores with great success!
Oct. 1, 2021
Come for the app, stay for the customer experience and the team. With Wonderment as a partner, we were able to build out customer experiences that have raised our retention significantly. They are a great group to work with and they are experts in the space.
Aug. 21, 2021
I am saving hundreds and getting every feature I ever dreamed of for my Shopify store. If all orders go through Shopify, this is a dreamy solution for SMS and email notifications, tracking pages for Ontrac, UPS, FedEx, notifications and warnings for my team when items are stalled (it tells customers too), and I can even use their tracking pages to get people into my referral program and text list. You should integrate with Klaviyo email and SMS. Their engineers are really talented, they have been in the ecomm game. A+. Thank you Brian and your team! This is a legitimate product.
Aug. 19, 2021
Best investment we have made all year. Highly recommend—great team, great service, a real game-changer for our business.
July 29, 2021
Really amazon tool! But the best is the support. Brian is doing everything to make you happy as a b2b customer. Really appreciate all his effort he delivered for us. Thank you so much!!
July 22, 2021
Wonderment has helped transform my customer communication when it comes to my shipments. In the absence of improved delivery leadtimes, Wonderment is really effective in keeping my customers up to date at every step. Jess was pretty damn awesome in helping to set it all up and even integrating with Klaviyo. I'd thoroughly recommend using Wonderment to optimise your logistics and improve customer comms.
July 8, 2021
The effortless Shopify and Klaviyo integrations are second only to the amazing customer service provided by Jess and Brian. Thank y'all for the copious data points that allow us to provide an proactive tracking experience.
June 24, 2021
There's no way to prevent orders from being delayed, but this app helps make the customer experience better and helps our customer service look better. The app easily integrates with Klaviyo, allowing us to set up flows and send automated emails to customers when their order might be delayed. The Where's My Order team has been super helpful and responsive in helping customizing everything to our needs. Highly recommend to all Shopify businesses.