All reviews

Rating Breakdown

  • 5
    86% (635 ratings)
  • 4
    6% (46 ratings)
  • 3
    0% (3 ratings)
  • 2
    1% (10 ratings)
  • 1
    6% (46 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 13, 2022

We use Wholesale Club to manage a list of custom wholesale prices, net terms checkout, and create wholesale orders in the Shopify POS app. Support has been great with fast turnaround times and help answering questions about functionality. Migrated from another wholesale app and it was a good decision!

Store

HEDGE

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Wow I'm glad to hear your experience has been so positive!! Thanks for sharing with us :) - Emily, Support Lead

5 / 5 Share

Jan. 11, 2022

Kay was very responsive and helpful. Not every app is perfect, but the help that was received was great! Any questions I had was answered along with any issues.

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

I'm happy to hear this, thank you for sharing! - Emily, Support Lead

5 / 5 Share

April 21, 2022

We use WC to create a VIP shopping area on our D2C website. The app is easy to use and install. I do wish there was greater flexibility in pairing discount codes with WC discounts, but I believe those problems stem more from Shopify limitations than the app itself. Customer service is top-notch. They have been incredibly friendly and helpful, and have done everything from implementing small customizations to work with our website's theme to larger patches and bug fixes.

Using app

4 months

Total reviews

3

Average rating

4.3

Developer Reply

Thank you so much for the kind words! I'm glad to hear everything is working so well for you :) - Emily, Support Lead

5 / 5 Share

Dec. 27, 2021

The app does what it says and the support team is nice and helpful, especially Hannah. They something take a few days to answer but they are usually very responsive. I am also using their Superstore and Flex Theme from their sister company Out of The Sandbox, and they both work great. Thank you!

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sharing, I will definitely pass this feedback along to Hannah! - Emily, Support Lead

5 / 5 Share

Dec. 20, 2021

Saved me a ton of time and effort to have different pricing levels for different people and companies. We use it for our B2B Dealer Network, and Sponsored Players/Team with separate price structures for each of them! Great Price to Value Ratio!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the review, I'm glad to hear Wholesale Club is working so well for you! - Emily, Support Lead

1 / 5 Share

Dec. 13, 2021

The app performs changes to your theme. If you have the free Shopify themes maybe its ok. For the paid and advance themes you better STAY AWAY! they make changes to your theme that effects the load speed and performance. can't remove their changes so be aware.

Using app

14 minutes

Total reviews

8

Average rating

1.8

Developer Reply

I'm sorry to hear you're frustrated. This isn't true—you absolutely can remove the code from our app. In fact, we'll remove it for you. Please feel free to reach out to us if you need assistance with this! - Emily, Support Lead

5 / 5 Share

Dec. 13, 2021

A fantastic app that is very easy to use. We had a small support issue that we needed to be resolved and the team sorted it right away. Highly recommend this app.

Using app

About 1 month

Total reviews

24

Average rating

5.0

Developer Reply

Thank you so much for sharing! Glad we were able to help :) - Emily, Support Lead

5 / 5 Share

Dec. 7, 2021

YES,This is what i want!The customer service responded promptly and helped me solve the problem!Kay Very Professional!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the kind words! - Emily, Support Lead

5 / 5 Share

Dec. 4, 2021

Rob helped me quickly to figure out a compatibility issue. Ultimately we were unable to use the plugin because it didn't work well with our subscription plugin, but the team was honest and quick to respond to my questions!

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 8, 2021

The initial setup of the Wholesale Club app is a breeze. The sync process is a little slow but other than that it's a great app. Kay from the Support team was a massive help. Thanks again!

Using app

13 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for sharing! I will pass your kind words along to Kay :) - Emily, Support Lead

3 / 5 Share

Nov. 8, 2021

Used to work great, but changes seem to have made it very buggy. I keep e-mailing support and get no response. I wasn't going to leave a review, but Shopify keeps asking me to, and I need to find a better wholesale solution. I really wish this was working better. It was a great app when we first started using it 2 years ago, but the changes and lack of customer support are making it difficult. And the constant customer complaints from our customers are getting old.

Using app

About 5 years

Total reviews

5

Average rating

3.8

Developer Reply

Hi there! Looks like we sent you a reply last week that we didn't hear back from. We've sent you another now, so hope to hear from you soon! - Emily, Support Lead

5 / 5 Share

Nov. 8, 2021

Amazing support team that can help with anything you need. The app itself is also very good and does exactly what it says.

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

Aw I'm happy to hear we were able to help!! - Emily, Support Lead

5 / 5 Share

Oct. 27, 2021

The wholesale club app is working as intended and the team at Pixel Union have provided exceptional customer service!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

I'm very glad to hear everything is working well! Thanks for sharing :) - Emily, Support Lead

5 / 5 Share

Oct. 26, 2021

We use this app to discount certain items for our wholesalers, while enforcing a minimum spend. We recently had a issue with our theme as it contains a popup cart. Their developers took a day to respond with working alternatives.

Using app

Almost 7 years

Total reviews

4

Average rating

5.0

Developer Reply

Super happy to hear this, thanks for sharing! - Emily, Support Lead

5 / 5 Share

Oct. 22, 2021

I use this app to give certain customers a discount. I give a very large range of discounts to one category of people and this app lets me set a custom price for each item. They are also extremely helpful for any issues and will usually fix anything within 24 to 48 hours. 10/10 will recommend for anyone looking for custom discounts.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the kind words! I'm glad we were able to help you out! - Emily, Support Lead

5 / 5 Share

Oct. 21, 2021

I would recommend this app. I used it for custom pricing and it works great. The support from Pixel Union is excellent.

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

I'm so glad to hear it's working well for you! :) - Emily, Support Lead

5 / 5 Share

Oct. 18, 2021

I used this app to discount each customer group. This app is really useful and the customer staff is really kind. They always do their best when I require or ask something. (The staff name is Kay in my case) I super recommend this app!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for this review! - Emily, Support Lead

5 / 5 Share

Oct. 18, 2021

Such great and easy functionality. The support is what makes this app great- the team at Pixel Union did a fantastic job helping get set up and ironing out kinks in the theme. Phenomenal support and aid. THe app really powers up the store and makes our life easier.

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

I am so glad to hear this! Thanks for sharing your experience. Happy we could help :) - Emily, Support Lead

5 / 5 Share

Oct. 17, 2021

Staff are efficient and lovely to work with. App works great and covers all basis that we need in a wholesale app :)

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the review! - Emily, Support Lead

5 / 5 Share

Jan. 12, 2022

If you need a setting for wholesale customers, Pixel Union's Wholesale Club is the answer. Great features and nice service! Highly recommend.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the kind words! - Emily, Support Lead