Wholesale Gorilla
Wholesale / B2B Solutions for your Shopify Store
Rating
4.7
feedback
270
chart
#1,284
All reviews
Rating Breakdown
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Feb. 28, 2024
It's a clean, simple app with everything I need to run my wholesale platform alongside my e-commerce business. The customer service is consistently incredible.
Your positive feedback is fuel for our team! We appreciate you taking the time to share your experience.
Feb. 5, 2024
I've been using this app for 3 or 4 months now and I love it. It's easy to use, and the support is fantastic. I sell at a lot of conferences- mostly B2C but with frequent B2B enquiries and it's so good to be able to direct people to the website to create a wholesale account. The developers even went out of their way to help me hide a customer facing multi-buy table (from another app) from my wholesale customers. Highly recommended.
Thanks so much for sharing your experience with Wholesale Gorilla! We look forward to making the app even easier to use in the future and your feedback helps with that goal.
Jan. 27, 2024
So far the app has been pretty simple to setup and use. I like that you can exclude and differentiate discounts differently for the same "Dealer" (i.e. some products are 20% off and some have a "set" price no matter the retail price) Also customer service was incredibly fast in fixing a coding issue that was showing the incorrect price at checkout but the right price at the cart. It ended up being another app redirecting the checkout but they implanted some coding in my theme and got it handled in under an hour (pretty damn impressive these days). So far no issues but will update if I have any!
Warmed by your review! Glad we helped & you're enjoying features. As for future issues, we recommend reaching out via chat or email for immediate help - we'll patch things up ASAP!
Jan. 27, 2024
Good app, but the help from the onboarding email and support desk has been great! I did find setting some aspects a little tricky, and some things I didn't understand, but the questions I asked the help desk were answered quickly, and they really helped me get to the exact issue. So really impressed, and I'm confident if I have further questions I'll get the answers I need. Thanks!
So glad our team made a difference! We're always here to lend a hand. Your feedback fuels our mission to make the app effortless – keep those suggestions coming!
Jan. 15, 2024
Best App ever for B2B Shops. Not even the software, the support is autstanding. We had a lot of questions, issues and changes what they all solved. 5 stars ...
Thanks so much! We've got new product features on the horizon, and our door's always open for help.
Jan. 8, 2024
The team from Wholesale Gorilla is amazing to work with. They are so friendly and responsive. They have an amazing solution made even better by their customer support!
Thrilled by your kind words! We're always here to help. Try our Chat too!
Dec. 22, 2023
Changing my original review from a 1 star to a 5 star. Wholesale Gorilla cares about its customers especially the ones where things go wrong which happened on my side. Without going into detail they made sure they reached out including the COO. I would like to thank Sam & Ken for reaching out and showing what the app means to them and how in the future we can work together with my ideal solution. Great work Wholesale Gorilla and keep up the customer excellence.
Thank you so much Marcos. We value you as a customer and we look forward to working with you to grow your wholesale business. Much gratitude from the Wholesale Gorilla team.
Dec. 5, 2023
Wholesale Gorilla is simple to use and it comes with excellent support. Highly recommended!
Thanks so much! We look forward to bringing you even more great features and we're here to help as needed.
Nov. 14, 2023
Wholesale Gorilla is beyond a 5 Star app. The customer service is absolutely incredible. Anytime I have an issue with my wholesale store front - minor or large - their support team is so quick to email back, fix the issue, test my site, & let me know when it’s complete. As a small business owner, it is worrisome when you run into technological issues that prevent buyers from being able to access the website. When you choose Wholesale Gorilla, you are getting fast & reliable customer service. Not to mention, it is super user friendly & easy to customize your discounts & wholesale storefront. Thank you Wholesale Gorilla for creating such a user-friendly platform for small business owners.
Thank you for the amazing review! We are thrilled to have helped streamline your wholesale selling process and look forward to further enhancing our app and support offerings. We're always here to help, anytime you need us, and are just a quick email or chat away.
Nov. 13, 2023
J'aime tellement cette application! J'ai travaillé avec une autre pour le wholesale pendant des années et j'arrivais toujours avec des problématiques. Avec Gorilla c'est tellement simple et sans procblème. Même mes clients me disent que c'est plus simple. J'adore l'application!
Thanks so much! We're thrilled to hear that you & your customers are benefitting from our app, and look forward to bringing you even more helpful features in the future.
Nov. 2, 2023
Many apps claim to have good support but mostly you end up in a never ending loop which does not solve the problem. I have tried all wholesale apps (installed/uninstalled at least 12) Wholesale Gorilla helped my website get up and running in less than 5 days. The service is absolutely brilliant - pragmatic en efficient. Kudos to Serhii en Clementine!
Thank you so much for this glowing review! We're always happy to help when needed, and hope to assist with your wholesale offerings for long to come.
Oct. 30, 2023
Good app and meets all our needs when providing wholesale to our customers. Tech support also speedy to answer any questions.
Thanks for your review! Wishing you & your store continued success.
Oct. 27, 2023
We love Wholesale Gorilla! It's easy to use and we now have a lot of great accounts that just order right from our website. We offer drop shipping so it's really easy for our galleries/shops to take orders for prints and place the order on our site, they've already been paid by the customer and when they place an order on our site, we've been paid. No invoicing. Then our printer/framer ships directly to the customer. I don't even touch my prints anymore and it's been a game changer. - Erik Abel / abelarts.com
Hi Erik, thanks so much for the kind words! We're thrilled that you're enjoying our app, and can't wait to bring you even more great features.
Oct. 17, 2023
Our two stores have been with WSG for a few years now, and our experience has been excellent. The system works very well, and anytime there is an issue, the WSG team jumps on it and takes care of it. Great app, and great people behind it!
Thanks for being a multi-year Wholesale Gorilla customer! If you ever need us, we're just an email or chat away.
Oct. 4, 2023
Great, The team is always fast and helpful
Thank you for being a long-time customer. We really appreciate your business!
Sept. 27, 2023
I love this app. Tore my hair out researching wholesale options for a couple years, waffled back and forth with Faire, finally found Wholesale Gorilla and haven't looked back. Was there a learning curve? Yes. Were there some glitches and customization needed and support tickets sent? Yes. And the team is amazing, they are responsive and clear and helpful and what's best, human. They are lovely and personable and never annoyed by my nervous time sensitive small-biz-owner-distracted queries. Bottom line, the app works exactly as I need and gives me total control over growing the wholesale side of my business. And it's part of my shopify site so there's one single inventory to manage which is huge. Are you debating? Go for it. Even if you don't figure it out all at once, the team will be there to help.
Your review means the world to us! We are so grateful for your feedback, and we are committed to providing you with the best possible experience. We are excited to continue developing new tools and features that will help you grow your wholesale business, and we are always here to help if you have any questions or need assistance.
Sept. 26, 2023
Easily and perfectly does exactly what I need it to do for our Dealer Accounts! Easy to operate with little knowledge of Shopify. When I needed help after a theme update, I chatted with Clementine on the Live Chat option and my coding was manually updated by the team at Wholesale Gorilla within an hour! Very impressed with the customer service and app.
Thank you for the amazing review and for trying out our new chat support! We're always looking for ways to improve our support offerings, and we're here for you whenever you need us.
Sept. 20, 2023
Wholesale Gorilla is a perfect app! We need to keep wholesale products separate from retail and control who has access, and WG does just that. It integrates with Shopify flawlessly and we can use the Collection feature to organize products for wholesale ordering. We currently have orders set as drafts, meaning we get to review and approve or edit orders before fulfilling them or collecting money. The wholesale customer order form is clean and simple, and provides space to add custom messages (which comes in handy when we have seasonal increases in orders and longer wait times). We have been using WG for a few years now and the very rare hiccup (likely caused by Shopify's random updates to code) gets fixed right away by a real person on the team.
Thank you for the glowing review! We're glad you're enjoying our features and support, and we look forward to releasing even more great features to streamline your wholesale business.
Sept. 20, 2023
Support has been great as we get this set up! Seems seamless & easy to use. Wondering what took me so long vs setting up individual codes for every new WS signup!
Thanks so much! We're glad our app has saved you time, and we welcome you to try our our new chat support if you're ever in a pinch!