Wholesale Gorilla
Wholesale / B2B Solutions for your Shopify Store
Rating
4.8
feedback
286
chart
#1,546
All reviews
Review RSS Feed
Sept. 23, 2025
So you have to upgrade to the main one right away. You can add customers and set up a discount. BUT if you want your customers to see the discount when they shop you have to do another upgrade. There is not ONE application that has been offered for this that is straight forward. You all want to take our money before its even working. Disgraceful.
We’re sorry to hear about your experience. It looks like the app was only used for 19 minutes, was never configured, and support was not requested before leaving the app. Our goal is to make wholesale pricing as simple and effective as possible. Despite multiple outreach attempts, we weren’t able to connect. For clarity: customer discounts are available on all our plans, including the Lite plan, and no additional upgrades are required to see discounts while shopping. We’d love the chance to walk you through the setup so the app works exactly as intended. Please feel free to reach out anytime—we would be glad to help.
Aug. 7, 2025
Don't waste your time with this app. The claim that it was written by people with wholesale business experience is a stretch at best. After spending a couple of days unsuccessfully trying to activate customers including themselves I simply uninstalled it all and cut my losses. The AI support ticker is particularly galling, as it flashes up an article to read and immediately expects a response!! And of course the articles barely moved the needle to resolving the issue at hand. Appalling.
We’re sorry to hear you had a frustrating experience and that our chatbot didn’t address your questions. We did offer a technical onboarding session with our product manager and CTO, but this was not accepted. Our CEO also reached out personally to provide another onboarding session with our CTO and extend your free trial. Unfortunately, the app was only used for less than two days without being configured, but we appreciate you taking the time to leave your feedback. If in the future you’d like to try again, we’d be glad to extend these offers and help you get the most out of the app.
May 23, 2024
Beware- this app charges you even after you have uninstalled it.
Using app
About 5 years
Total reviews
2
Average rating
1.0
Thank you for being a Wholesale Gorilla customer for 5 years. It turns out you were charged by Shopify on May 4 for the month, before you uninstalled the app on May 6. This was a Shopify billing cycle issue. When you made our support team aware that you had uninstalled, we immediately refunded you the charge. We hope this sheds light into the matter. Again, thank you for being a Wholesale Gorilla customer for all these years.
Sept. 4, 2023
Absolut not the best solution is you wish a professionel and smooth running BTB set-up for your Shopify platform. It's far to expensive compered to the quality of the app and the service received when problem occurs.
June 12, 2023
I am extremely disappointed with Wholesale Gorilla as they made changes to the incorrect (and live) theme version of my website at approximately 3am on a Saturday of a long weekend. Wholesale Gorilla were advised of the theme name that needed to be updated however went outside their permission and scope. Even when advising them that they had updated the incorrect theme they failed to address this.
We apologize for the confusion with your theme update request. We have addressed the issue and have made changes to make sure this doesn't happen again. Thank you for your patience and understanding. We appreciate your being a customer since 2021. Please do not hesitate to contact us if you have any further questions or concerns.
May 4, 2023
This does not work the way it claims. Then when I uninstalled the app it will not allow me to delete all these extra unneeded pages that the app created. This is not a good practice.
I'm sorry for any confusion around the uninstall process. Our support team reached out to see if you need any help removing these pages. Please let us know if we can help in any way.
March 14, 2023
We wanted to love this app. There were issues with the app that we just couldn't get worked out. Maybe it wouldn't work with our theme? We had to uninstall it.
I'm sorry you weren't able to get things working properly on your store. Our app is designed to work with all Shopify themes, so please let our support team know if there is anything we can do to help. Thanks!
Feb. 17, 2021
We've had this set up with our UK store for a while and it works well enough. There is some confusion we keep getting for wholesale customers because they have to use a different login url, and this has sometimes caused weird orders not attached to their wholesale accounts - and requires manually fixing with them. The reason I'm writing this review however is because of our recent experience the last month trying to get this set up in another store. We tried to get it set up the last 7 days - but there is no end in sight. This is because: 1. The install process is complicated - it shouldn't be (our theme already had it integrated, but their app keeps saying it's not installable) 2. The support doesn't respond - we've sent multiple requests. 3. The only email we received from support was to say that we just needed to uninstall and reinstall and it would work. So we did this - and it didn't. Since then they don't reply. We're looking for alternative options - you can't use apps that don't have good support - because this basically means you have no control of problems. We have wholesale customers waiting for their orders - but unless Wholesale Gorilla support starts to respond/ do something, we have been 'helpless'. Looking for alternatives to move away from this app as a consequence.
I'm very sorry for your negative experience! We try to make our install process as easy as possible, however some themes that have been customized or in this case are duplicates of a theme already running our app on another store can take more manual intervention by our team to get things up and running. We will definitely look into how we can make this process easier and less confusing in the future. Also, I apologize for the delay in response times you experienced. We were unexpectedly short-staffed last week and in some cases we had longer response times than our usual goal of getting back to merchants within 1 business day. Sorry again for the inconvenience. If you have any other questions or feedback please don't hesitate to reach back out!
Jan. 20, 2021
It's almost impossible to unsubscribe from this app. , and they confirmed unsubscription (but suggested I hire a coder to ensure they hadn't left any code on my site). They are still taking payment 2 months...
I'm very sorry for any confusion around uninstalling our app. The only way to cancel billing for an app is to click the red 'Delete' button next to the app in your Shopify admin. We will be sure to update our help docs to make this more clear. We will reach out to you directly to assist with the refund process and to make sure you were able to successfully uninstall. Sorry again for any confusion, let us know if we can help in any way.
Jan. 27, 2023
Poco Nido - Updated. Miserable experience -their refusal to offer custom prices for wholesale means that with the shopify markets update we now have to find another B2B solution. Prices are linked with B2C prices and get double discounted due to B2C tax being applied to B2B prices. Awful. Really impressed with this app, we need to mothball our old wholesale site and this does everything we need (almost) without the headaches and glitches. Still to add -allowing wholesale customers to shop in a different currency, if that was available it would be perfect. Nice ability to price products properly not just stupid blanket discount, and also allows you to hide products from retail customers so you can do presales for wholesale orders. The quick order form is a nice touch too. AND the customer service is helpful and responsive :)
I'm sorry you weren't happy with your experience. Just to clarify for others who may read this, Wholesale Gorilla does offer multi-currency and Markets support. However, because this is a relatively new Shopify feature there are some limitations. As Markets is more widely adopted and supported we will be sure to continue to expand our toolkit so we can assist with as many use-cases as possible. Thank you for your feedback!