All reviews

Rating Breakdown

  • 5
    82% (226 ratings)
  • 4
    6% (17 ratings)
  • 3
    3% (9 ratings)
  • 2
    2% (5 ratings)
  • 1
    6% (17 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 26, 2023

Easily and perfectly does exactly what I need it to do for our Dealer Accounts! Easy to operate with little knowledge of Shopify. When I needed help after a theme update, I chatted with Clementine on the Live Chat option and my coding was manually updated by the team at Wholesale Gorilla within an hour! Very impressed with the customer service and app.

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the amazing review and for trying out our new chat support! We're always looking for ways to improve our support offerings, and we're here for you whenever you need us.

5 / 5 Share

Sept. 20, 2023

Wholesale Gorilla is a perfect app! We need to keep wholesale products separate from retail and control who has access, and WG does just that. It integrates with Shopify flawlessly and we can use the Collection feature to organize products for wholesale ordering. We currently have orders set as drafts, meaning we get to review and approve or edit orders before fulfilling them or collecting money. The wholesale customer order form is clean and simple, and provides space to add custom messages (which comes in handy when we have seasonal increases in orders and longer wait times). We have been using WG for a few years now and the very rare hiccup (likely caused by Shopify's random updates to code) gets fixed right away by a real person on the team.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the glowing review! We're glad you're enjoying our features and support, and we look forward to releasing even more great features to streamline your wholesale business.

5 / 5 Share

Sept. 20, 2023

Support has been great as we get this set up! Seems seamless & easy to use. Wondering what took me so long vs setting up individual codes for every new WS signup!

Using app

30 days

Total reviews

7

Average rating

5.0

Developer Reply

Thanks so much! We're glad our app has saved you time, and we welcome you to try our our new chat support if you're ever in a pinch!

5 / 5 Share

Sept. 15, 2023

Very happy so far. Support team very helpful.

Store

Pitzone

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Welcome on board! If you need further assistance, we're here to help.

5 / 5 Share

Sept. 6, 2023

Facile d'utilisation et complète, l'application Wholesale Gorilla est exactement ce que je recherchais pour le volet vente en gros de ma boutique. De plus la qualité ainsi que la rapidité de l'équipe de soutien pour répondre aux questions est excellente. Je recommande fortement.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much! We're pleased to offer quicker support thanks to our new chat feature, which gives you direct access to our experts for quick and easy help.

5 / 5 Share

Sept. 5, 2023

This app has been a game changer for us. It enables us to sell Direct to Consumer, Direct to Retailers, Direct to Distributors etc... all with one web-site and this simple and intuitive pricing app. We love it.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for the feedback! We're glad our app is your one-stop shop for wholesale needs. More cool features coming soon!

5 / 5 Share

Aug. 31, 2023

Recommended by a developer. Working well... simple... love it! Seems to do everything we need and probably more

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Welcome to Wholesale Gorilla and thank you for your kind review! We're just a chat away if you need any help with anything.

5 / 5 Share

Aug. 25, 2023

This apps works as advertised and has truly excellent customer support. Two different representatives helped me on separate occasions promptly & successfully.

Store

Joju

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the feedback! We're glad you found our support helpful. Happy to help further as needed.

5 / 5 Share

Aug. 22, 2023

We love this app! Super easy to onboard new wholesale accounts and the customer support is always excellent! Highly recommend using this app for your wholesale needs!

Using app

About 1 year

Total reviews

6

Average rating

4.3

Developer Reply

Thank you for your review! We're always happy to help, and we now offer chat support too!

5 / 5 Share

Aug. 16, 2023

I absolutely love this app. Its flexibility makes it fantastic to cater to your business needs. Everything I was trying to accomplish on my wholesale page was possible with Wholesale Gorilla. The support team and customer service is impeccable and they really strive to help you. I feel it is at the core of their business model. I have spoken to Clementine multiple times and she's not annoyed with me yet :) I am not very savvy with Shopify... I felt the set up was very easy and when I got stuck, help was very easy/quick to get. I think I waited 30 seconds or less each time. Thanks for all the help and support. I highly recommend this app! Melissa

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the feedback, Melissa! We're glad you're finding our app helpful and easy to use. Our support team is always happy to help, and we're excited to bring you even more great features soon.

5 / 5 Share

Aug. 8, 2023

The app has not only worked perfectly the whole time we have used it but their customer service has been exceptional. Whenever we have needed anything they get back within 24hrs and fix things right away. Excellent bang for your money.

Using app

Over 4 years

Total reviews

2

Average rating

4.5

5 / 5 Share

July 31, 2023

This is the best B2B app I have found by far. They have a great process of setting it up on your theme template and the rest I was able to set up with ease. The only thing I have to do is set up tier pricing and it will be everything we wanted Customer service is amazing and will do whatever they can to help you out.

Using app

6 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you! We're always working to improve and have some exciting new features on our roadmap that we'll be releasing soon. Thank you for being a Wholesale Gorilla customer!

5 / 5 Share

July 28, 2023

This app is very thorough and feature-rich, even at the entry price. I've found the help desk to be fast and with personalised replies. You can tell that they are actually reading your questions and circumstances and carefully crafting a response and suggestions to suit your exact situation. I've been using it for about a year and a half and recommend it for small businesses growing their B2B offerings.

Using app

Over 2 years

Total reviews

11

Average rating

4.6

Developer Reply

Thank you for your feedback on our app and for being a customer of Wholesale Gorilla for almost two years! We appreciate your continued use of Wholesale Gorilla and are glad that you are satisfied with our product & service.

5 / 5 Share

July 10, 2023

amazing customer service. Great app as well. My customers can easily sign up and be classified as wholesale customers. Very easy to use interface

Store

JNI Wholesale Makeup & Cosmetics Distributors

Using app

8 months

Developer Reply

Thanks! We're glad to hear that you're finding our app easy to use. We're particularly pleased that you've chosen to subscribe to our Pro plan, as this will give you access to even more features and benefits.

5 / 5 Share

June 30, 2023

There are a lot of wholesale apps available and so choosing the right one is a difficult decision. However I went with Wholesale Gorilla after reading reviews on the shopify platform and also independent blogs and reviews. They have been absolutely brilliant at helping me along the way of set up and answering questions the same day.The set up process is actually quite straightforward but anything I was unsure about they took the time to help. I love the way my wholesale site looks the same as my retail site as I didn't want to lose any of my design. I would absolutely recommend anyone looking to start a wholesale platform to use Wholesale Gorilla. A big thank you to all the team but especially Clementine who has guided me every step of the way.

Store

KHOAL

Using app

30 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We're glad you're happy with Wholesale Gorilla and our customer service. We take pride in providing excellent service, and we're always here to help.

5 / 5 Share

June 28, 2023

The wholesale gorilla app works great for our webshop with wholesale and retail customers. It makes it very easy to set different wholesale conditions, while using the same inventory and product information. Besides the support team is great and is also willing to implement small custom preferences. We are a fan!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review, especially for mentioning how easy our app is to use. We're glad you're enjoying it! We continue to add new features and functionality, and we're excited to share them with our customers in the near future. In the meantime, please let us know if we can help further.

5 / 5 Share

June 20, 2023

This app is perfect for our wholesale needs. Ann is also a great customer support and very responsive.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the 5-star review! We are glad to hear that you are enjoying the app and are excited to see it help your business grow. We look forward to continuing to work with you to help you achieve your business goals.

5 / 5 Share

June 20, 2023

I've been using this app for almost a year and couldn't be happier. It was easy to set up, it works well for me and my customers, and customer support is always helpful and quick to respond.

Using app

12 months

Total reviews

7

Average rating

4.7

Developer Reply

Thank you for the feedback! We are thrilled that Wholesale Gorilla has been a valuable part of your business. We value your continued patronage and look forward to helping you continue to grow your business. Please do not hesitate to contact us if you have any questions or need assistance.

5 / 5 Share

June 16, 2023

Excellent support. We have been using for a few years and have only had a couple of issues and they were both resolved quickly. The best wholesale solution I could find. Lots of options to fit multiple needs we have.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

We're so happy to hear that you are enjoying Wholesale Gorilla, and really appreciate you taking the time to share this review with us and the community! We are pleased to hear that our support team was of help, and are committed to assisting further if ever needed. Wishing you all the best, The Wholesale Gorilla Support Team

5 / 5 Share

June 1, 2023

Super great, clear, fast tech support. Great app and support. Gorilla people have never been less than wonderful.

Using app

About 2 months

Total reviews

1

Average rating

5.0