Wholesale Gorilla
Wholesale / B2B Solutions for your Shopify Store
Rating
4.7
feedback
274
chart
#1,081
All reviews
Rating Breakdown
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Aug. 5, 2022
Their staff is always so helpful! Quick and accurate support (love them) Being using them for about 2 years now and not a single issue.
We appreciate your support!
July 19, 2022
Customer support is top notch and the interface is super intuitive. I would recommend this for any company trying to start their wholesale journey
July 15, 2022
I've used this app to create a locked wholesale store with location based wholesale pricing, pack multiples & payment terms and it is working so well! The support team are amazing - prompt and so helpful. I cannot thank them enough for their assistance getting us set up.
July 12, 2022
The best available app for wholesaling, and the customer service is the best i have ever experienced on Shopify app store. I don't think it is very easy to find a compatible app for your store, without any bugs appearing. And yes we had bugs, but it took about 1 business day for them to answer, recode the store and fix everything. Huge cadeau to Clementine! Not only is she friendly, but she has also been very helpful and explained everything down in detail.
March 5, 2024
The best available wholesale app in shopify. Have been using more than a year. Good customer service and glad they keep upgrading. Just updating my review. Still using Wholesale Gorilla after 4 years. Works great!
June 17, 2022
Very happy with the app and has made the wholesale process far more seamless. Fantastic customer service to assist with any questions.
May 5, 2022
I received great costumer service from Ann. I received a quick replies and prompt solution to my problem.
April 28, 2022
Wholesale Gorilla helps streamline the process of selling our wholesale collection on our retail website. The team is always super helpful and quick to reply to any inquiries or service requests. Definitely recommend!
April 13, 2022
The app does an excellent job of using tags to customize everything for various levels and price points for our wholesaler customers. We had several questions during the onboarding and the wholesale team went above to answer and assist with everyone.
April 13, 2022
I tried multiple different wholesale apps to find the functionality I needed. The majority of my business is still retail, but I wanted to be able to offer and grow the wholesale side. I wanted an option where new wholesale customers could set up their wholesale account and order immediately (I knew that a 2-step process where I needed to approve or help set up accounts would result in some customers getting busy and not returning to order). I love that I can choose which products I offer wholesale. And the quick order form is perfect. I recently had some questions, and Ann was incredibly patient with me, responding each time until I had it set up the way I wanted. Great customer service like that is priceless!
April 13, 2022
I have been using this app for several months now. Customer support has been great in helping me set this up just how I need it. As a growing ecommerce business it has been a relief, and it has streamlined our production lines having our wholesale customers place their order online rather than us manually placing them in an off line system. The app has more than paid for itself in time saved.
April 12, 2022
Setting up and running the wholesale side of my business has been so easy with Wholesale Gorilla. And the service levels are always outstanding - they go above and beyond to help with my questions.
April 11, 2022
Having used Wholesale Gorilla for multiple different businesses, when it came time to setup the wholesale sector for a new business it was a no brainer to go with Wholesale Gorilla again. They are quick to respond to enquiries and their team are so incredibly helpful with any issues that may arise. I have used other wholesale apps and none compare to Wholesale Gorilla.
April 8, 2022
Switched over from a previous wholesale app that was fraught with issues. The team at Wholesale Gorilla have developed a great functioning app, simple to use and setup, plus any issues or questions we've had, they have been great in checking and responding back to us very quick. Would recommend. The DoggyTopia Team
April 6, 2022
When setting up Gorilla, if customers went to our shop (not using the quick order form), trade customers couldn't see the trade price until products were placed in their basket. Ann at Gorilla quickly changed this for us. Excellent customer service - thank you!
March 21, 2022
We downloaded Gorilla as it was recommended to us, but we had issues setting up the app. We raised issues with Shopify who referred issue to Gorilla for help. We have contacted Gorilla 3 times for help via various means and DEADEND. Not heard anything back. This seems to be a typical problem. So we are moving to another app, as if we have this much trouble when starting, the lack of communication with Gorilla will not work moving forward. UPDATE - TEAM GORILLA GOT BACK TO ME QUICKLY FOLLOING THIS REVIEW AND WERE VERY PROACTIVE AND HELPFUL. THEY RESPONDED TO MY QUESTION AND WERE VERY THOROUGH IN THEIR REPLIES. THUMBS UP TO TEAM GORILLA FOR THAT.
Hey cGPMAX Team. This communication issue is something that we are currently working to resolve and we are sorry that it has affected you and your business. We have an e-mail on file that begins with "orders@" and will reach out directly today. I am open to taking some time to go over any issues you may have over a video call. I understand that you may already moved on to another app, but we can at least communicate in some fashion to ensure that you did not incur any undue charges. If you are still open to the app at that point we look into solving whatever issue you may have run into. We believe that our solution is the best on the market and ultimately we want it to be easier for your business to succeed. Bronson | CEO |Wholesale Gorilla
March 9, 2022
Clementine responded immediately to this review and communication channels are now open. Thank you for your quick response and apologies for the delay in updating the review. I downloaded this app 12 days ago and first emailed for help 10 days ago. I have emailed several times since then and haven't received a single reply apart from one email from 'Clementine' to say that you found my first emails in SPAM. I replied to her email several times and also independently. I don't know what else to do to get some help...? Everyone talks of speedy support but I can't find any evidence of that. This app looks like it will do the job for us and I don't want to delete it, and I really didn't want to go this route to get your attention but I was left with little choice ♀️ Can anyone get back to me?
Hi Jo, I'm very sorry that your messages are still not reaching our team, and we appreciate you giving it one last try via this method. At this time, it looks like we've still only received a single message from you, which you sent our way on 2/18. After reviewing your case, it looks like Clementine replied to that email after just a couple of hours had passed, and informed you that we hadn't received a single other message from your store; they're not in our Spam folder, or anywhere else -- they just outright aren't appearing in our inboxes or received history, so they've for some reason been completely unable to reach our Zendesk support system. It looks like our best options moving forward would be to proceed as direct by support by replying directly to the original thread so that we could help out with anything needed, since that message had been successful in reaching us. We sent that message off on 2/18, but it doesn't look like we ever received a response from your side on that specific thread, and we've not received any other messages from your store elsewhere-- so it seems like we're right back to square one of your messages just not reaching us. We are truly sorry for the trouble that you are experiencing with communication and are unsure why Zendesk is unable to intercept your messages. We would still love to help out further however possible, and we're going to reach out via personal email right now to see if that has better luck in reaching you so that we can receive your replies and work anything out that is needed. Please keep an eye out for that message and be sure to check your spam folders; you won't have received any correspondence from this email address as of yet, so it very well could end up in your spam or 'trash' folders. Also, we will be monitoring the review as the main method of communication for the time being; therefore, please update your review in a few hours if you don't see that message come through from our team letting us know that it didn't reach you, that way we can know to try a different contact method (we will check your post for an update around 3 PM EST). If you do receive that message without issue, please respond to it directly (not via a new email -- just send a 'reply' to that specific email) and we will continue to help out from there, hopefully with less hiccups in receiving your messages and getting help over to you. Thank you very much for working through this with us, and we look forward to assisting further very soon! Bronson | CEO | Wholesale Gorilla
Feb. 22, 2022
We recently downloaded this app and carefully went through the entire set -up process. Not only were we impressed with the wholesale features (e.g. Quick Order Form, Discounts, Net Terms Check Out process), but we were also impressed by the level of customer support. Because our Shopify store has a bunch of custom code + product variants, some of the WG features didn't integrate well. However, the WG Team was extremely helpful in working with us to create work arounds in order to make things work. They also sent us a variety of detailed emails with helpful screenshots. It was very clear that the team was passionate about their product and willing to go the extra mile to make things work. Thank you!
Jan. 17, 2022
Wholesale Gorilla is a great app and their customer service is amazing. They did most of the work installing and configuring the app FOR us and then once we needed some styling changes and dev work we couldn't do ourselves without access to the code, they stepped up and delivered a timely manner. Definitely recommend
Jan. 13, 2022
Great App. Does exactly what is says. We noticed an issue, caused by some other customisation. We contacted Wholesale Gorilla and they sorted the issue quickly and efficiently. I would recommend to anyone.