B2B Wholesale Hub
Seamlessly offer B2B wholesale & retail pricing in one store
Rating
4.7
feedback
677
chart
#207
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
1%
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Less than a month
5%
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Less than a year
9%
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More than a year
13%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising the excellent customer service and quick support provided by the team. Many users highlighted the ease of setup and the app's effectiveness in managing B2B wholesale orders. The support team, especially individuals like Kay, Rob, and Jack, received high praise for their responsiveness and helpfulness in resolving issues. Users also appreciated the app's ability to handle dual retail and wholesale functions seamlessly, making it a valuable tool for businesses offering both types of sales. However, there were a few negative reviews mentioning high pricing and some underdeveloped features for B2B trading.
Highlights
Review RSS Feed
All reviews
April 7, 2026
Absolutely awful customer service. I've sent in several help tickets because the app keeps throwing the exact same message at me: 'Install error. There’s been an issue with your install. Our support team is having a look, and we’ll be in touch via email ASAP.' What a joke. Nobody has reached out, and there's zero option for live chat. It's been days since my first request, and I can clearly see on the admin panel that they haven't even opened my tickets yet. Completely unacceptable!
Hi, we do have live chat, available Mon - Fri from 10am to 5pm EST. We are based in Canada. We have responded to your messages and have had a few conversations over the past month with you! I'm not sure why your admin panel is showing that we haven't opened your tickets but I've sent you a few messages today checking in on that. Looking forward to your response. - Emily, Head of Support
March 31, 2026
Great work! Can not recommend the app and the team enough. We asked for a little support in migrating the app over to a new theme. Rob was on hand through the entire process, going above and beyond to ensure the installation was successful. Thanks again!
Thank you so much, I really appreciate this review! - Emily, Head of Support
March 25, 2026
The support from these guys is amazing,, super speedy, super can do. Always on hand. We love this app
Thank you so much! - Emily, Head of Support
Feb. 27, 2026
Expensive and leech-like
Hi, I'm sorry to hear you've had such a negative experience. I've sent you two messages over the past few weeks about this - hoping I can change your experience. Looking forward to hearing from you! - Emily, Head of Support
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