B2B Wholesale Hub
Seamlessly offer B2B wholesale & retail pricing in one store
Rating
4.7
feedback
677
chart
#141
All reviews
Review RSS Feed
April 7, 2026
Absolutely awful customer service. I've sent in several help tickets because the app keeps throwing the exact same message at me: 'Install error. There’s been an issue with your install. Our support team is having a look, and we’ll be in touch via email ASAP.' What a joke. Nobody has reached out, and there's zero option for live chat. It's been days since my first request, and I can clearly see on the admin panel that they haven't even opened my tickets yet. Completely unacceptable!
Hi, we do have live chat, available Mon - Fri from 10am to 5pm EST. We are based in Canada. We have responded to your messages and have had a few conversations over the past month with you! I'm not sure why your admin panel is showing that we haven't opened your tickets but I've sent you a few messages today checking in on that. Looking forward to your response. - Emily, Head of Support
Feb. 27, 2026
Expensive and leech-like
Hi, I'm sorry to hear you've had such a negative experience. I've sent you two messages over the past few weeks about this - hoping I can change your experience. Looking forward to hearing from you! - Emily, Head of Support
July 3, 2024
Terrible support. I've submitted multiple requests to the support team, as I keep getting an error from the app saying that "Install error There’s been an issue with your install. Our support team is having a look, and we’ll be in touch via email ASAP." No one gets back to me. There is no live chat. It's been so long since I have submitted the request and I can see on the admin panel that they haven't even logged in, to check out the issue!
Hi - I'm sorry to hear you're having trouble getting in touch. We responded to your message yesterday with a fixed install, I believe our messages may be hitting your spam inbox. Please have a look there. Additionally, we do have live chat support, so please open your app and chat with us ASAP - we are online right now. Thank you! - Emily, Head of Support
March 21, 2024
After uninstalling the Wholesale Club app it took Orbit four attempts at removing their left over code, each time leaving error after error until our variant selectors stopped working. We gave Orbit every opportunity to fix the issue but even after our theme developer confirmed Wholesale Club was at fault they ultimately denied it. Not only did we have to reinstall our theme and start again, it cost us many hours over the past three months conversing with support and trying to figure out our own solution. *Re: response. Emily, i'll happily send you the email correspondence with your support saying " we have successfully removed and uninstalled all code from your theme" (for the second time) and meanwhile ALL of our prices had turned to $0 with a liquid error message below. Your support then had another attempt at it which created the variant error. I can also forward you the correspondence with the theme developer if you'd like further confirmation. The biggest issue with Orbit aside from the incompetence is the dishonesty. Have some respect for your customers and admit when your wrong.
Hi! I'm so sorry to hear you had a challenging time after uninstalling our app. I can see that we've confirmed there isn't any code of ours present so this issue is unrelated to us. I hope that these pointers of where to go (your theme developer and also Wholesale Pricing Discount) have been helpful! I've followed up in an email to reiterate this. - Emily, Head of Support