B2B Wholesale Hub
The Shopify App has received overwhelmingly positive reviews from users, with many praising the exceptional customer support provided by the team. Users highlighted the quick response times, thorough assistance, and patience of the support staff, particularly mentioning individuals like Jack, Rob, Emily, Kay, and Sara. The app was commended for its effectiveness in managing both retail and wholesale customers, offering custom pricing, and facilitating B2B transactions seamlessly. Users also appreciated the ease of setup and the app's ability to address complex issues efficiently. However, there were a few negative reviews mentioning issues with compatibility, high pricing, and underdeveloped functionalities.
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Support was absolutely fantastic! They helped with our new theme set up and fixed the code on our custom website while they were there. Shout out to Rob <3 great guy
Sometimes integration with the store and lots of nuances product issues can be tricky. The code/backend stuff is very unknown to me as a product manager, but I know what we are trying to accomplish and Jack (and everybody I've communciated with at Orbit) are very patient and thorough and always report back on what changes they made as we go through the trial & error process. I really appreciate all their help sorting through our requests to achieve the goals I'm aiming for, even if sometimes we hit a wall.
There was an issue with discounts working in the theme and I contacted support. The support was phenomenal. It was quick and efficient - I described my issue with the steps I took, and I didn't have to repeat anything, nor was I pointed to troubleshooting pages I had already viewed.
Super helpful in helping us get our issues solved quickly. Thank you Jack.
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