B2B Wholesale Hub
Seamlessly offer B2B wholesale & retail pricing in one store
Rating
4.7
feedback
673
chart
#345
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
1%
-
Less than a month
5%
-
Less than a year
9%
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More than a year
13%
Reviews Summary
The reviews for this Shopify App are quite polarized, with some users praising the excellent customer service and support provided by the team, while others express frustration with issues such as high pricing and underdeveloped functions. Positive themes include quick and helpful support, easy setup process, and effective management of B2B sales. On the other hand, negative themes revolve around high costs, underdeveloped features for B2B trading, and slow response times for support tickets.
Highlights
Review RSS Feed
All reviews
April 29, 2026
Wholesale Hub has been a huge win for us; it's made it easy to offer our customers custom pricing along with some solid added perks. I did run into a hiccup today, but their support team came through. Rob was incredibly patient, walked me through everything, and made sure I actually understood the solution instead of just handing me a quick fix. Excited to keep building out our store with this app.
April 23, 2026
Jack was super helpful, knowledgeable, and quick to respond to my questions. He even sent along a video recording and screenshots which made it super simple for me to understand what I needed to do. Great customer service!
April 7, 2026
Absolutely awful customer service. I've sent in several help tickets because the app keeps throwing the exact same message at me: 'Install error. There’s been an issue with your install. Our support team is having a look, and we’ll be in touch via email ASAP.' What a joke. Nobody has reached out, and there's zero option for live chat. It's been days since my first request, and I can clearly see on the admin panel that they haven't even opened my tickets yet. Completely unacceptable!
Hi, we do have live chat, available Mon - Fri from 10am to 5pm EST. We are based in Canada. We have responded to your messages and have had a few conversations over the past month with you! I'm not sure why your admin panel is showing that we haven't opened your tickets but I've sent you a few messages today checking in on that. Looking forward to your response. - Emily, Head of Support
March 31, 2026
Great work! Can not recommend the app and the team enough. We asked for a little support in migrating the app over to a new theme. Rob was on hand through the entire process, going above and beyond to ensure the installation was successful. Thanks again!
Thank you so much, I really appreciate this review! - Emily, Head of Support
March 25, 2026
The support from these guys is amazing,, super speedy, super can do. Always on hand. We love this app
Thank you so much! - Emily, Head of Support
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