B2B Wholesale Hub
The reviews for this Shopify App are overwhelmingly positive, with users praising the exceptional customer support provided by the team. Many users highlighted the quick response times, knowledgeable support staff, and the willingness of the team to go above and beyond to resolve issues. The app itself was commended for its functionality in managing both retail and wholesale customers, setting up different pricing tiers, and offering seamless integration with Shopify. Users also appreciated the ease of use and the efficiency of the app in streamlining B2B workflows. However, there were a few negative reviews mentioning issues with compatibility, high pricing, and underdeveloped features.
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Sometimes integration with the store and lots of nuances product issues can be tricky. The code/backend stuff is very unknown to me as a product manager, but I know what we are trying to accomplish and Jack (and everybody I've communciated with at Orbit) are very patient and thorough and always report back on what changes they made as we go through the trial & error process. I really appreciate all their help sorting through our requests to achieve the goals I'm aiming for, even if sometimes we hit a wall.
There was an issue with discounts working in the theme and I contacted support. The support was phenomenal. It was quick and efficient - I described my issue with the steps I took, and I didn't have to repeat anything, nor was I pointed to troubleshooting pages I had already viewed.
Super helpful in helping us get our issues solved quickly. Thank you Jack.
the support, emily was amazing! thank you!
I had an issue between the app and Shopify's API. The team went very deep, reproduced the issue, and fixed it! I am eternally grateful!
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