B2B Wholesale Hub
Seamlessly offer B2B wholesale & retail pricing in one store
Rating
4.7
feedback
672
chart
#371
All reviews
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May 13, 2026
May 12, 2026
April 29, 2026
Wholesale Hub has been a huge win for us; it's made it easy to offer our customers custom pricing along with some solid added perks. I did run into a hiccup today, but their support team came through. Rob was incredibly patient, walked me through everything, and made sure I actually understood the solution instead of just handing me a quick fix. Excited to keep building out our store with this app.
April 23, 2026
Jack was super helpful, knowledgeable, and quick to respond to my questions. He even sent along a video recording and screenshots which made it super simple for me to understand what I needed to do. Great customer service!
April 7, 2026
Absolutely awful customer service. I've sent in several help tickets because the app keeps throwing the exact same message at me: 'Install error. There’s been an issue with your install. Our support team is having a look, and we’ll be in touch via email ASAP.' What a joke. Nobody has reached out, and there's zero option for live chat. It's been days since my first request, and I can clearly see on the admin panel that they haven't even opened my tickets yet. Completely unacceptable!
Hi, we do have live chat, available Mon - Fri from 10am to 5pm EST. We are based in Canada. We have responded to your messages and have had a few conversations over the past month with you! I'm not sure why your admin panel is showing that we haven't opened your tickets but I've sent you a few messages today checking in on that. Looking forward to your response. - Emily, Head of Support
March 31, 2026
Great work! Can not recommend the app and the team enough. We asked for a little support in migrating the app over to a new theme. Rob was on hand through the entire process, going above and beyond to ensure the installation was successful. Thanks again!
Thank you so much, I really appreciate this review! - Emily, Head of Support
March 25, 2026
The support from these guys is amazing,, super speedy, super can do. Always on hand. We love this app
Thank you so much! - Emily, Head of Support
Feb. 27, 2026
Expensive and leech-like
Hi, I'm sorry to hear you've had such a negative experience. I've sent you two messages over the past few weeks about this - hoping I can change your experience. Looking forward to hearing from you! - Emily, Head of Support
Feb. 19, 2026
B2B wholesale app is fantastic! It was easy to setup and we are now getting easy B2B orders through our website. If I have any questions, the chat team are very responsive. I liked the app so much that I wanted to use it for another store I manage, however at present new customers cannot use the order minimums function while it is being worked on. I've contacted chat but there's no date for when it will be ready, so sadly I am going to have to get another b2b app for that client.
Feb. 10, 2026
Jan. 23, 2026
I installed the app because of the good reviews. Unfortunately, the app is underdeveloped in many respects. While the support team is helpful, the programmers behind it are unable to implement the essential functions for B2B trading. The price of €99/month is completely unreasonable – far too high. We unfortunately invested many hours trying to install the app and now still have to look for an alternative.
I'm sorry to hear you've had a disappointing experience. It sounds like the main issue was due to an incompatibility with another app blocking ours. The $99 fee is also our Premium subscription, we recommend for your needs switching to the $39 plan! I've sent you an email with more detail, hope to hear from you. - Emily, Head of Support
Jan. 20, 2026
Very quick and helpful support. The team responded fast and handled everything in a professional and friendly manner. Thank you!
Thank you so much for this review! - Emily, Head of Support
Dec. 3, 2025
Very helpful when experiencing initial setup and extremely grateful for the help! Super quick responses too. This app has resolved many issues that we had and will be great going forward.
I'm so glad to hear you had such a great experience with our support team! - Emily, Head of Support
Dec. 3, 2025
App works great, and if anything comes up, the customer service is actually super helpful.
Very pleased to hear this. Thank you for sharing!! - Emily, head of Support
Dec. 2, 2025
Installation process was simple and support from their team has been excellent so far.
Thank you for leaving us this review! - Emily, Head of Support
Nov. 26, 2025
Amazing customer service. The integration with Shopify has been great.
Thank you so much! - Emily, Head of Support
Nov. 19, 2025
Just dowloaded the App. So far, so good. Specially the support from the chat to make everything happened quiet quickly!! Really Great... First time I have a so smooth experience with support service. Congratulations!
Wow thank you so much for sharing your experience here! I really appreciate the kind words! - Emily, Head of Support
Nov. 12, 2025
Fast detaield responses to questions. We love the feature of being able to set a price for wholesale we do not use the percentage option we use the price. The app is easy to navagate. Recommend adding to your store.
Thank you!! - Emily, Head of Support