All reviews

Rating Breakdown

  • 5
    26% (177 ratings)
  • 4
    2% (11 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (4 ratings)

Reviews with Text

  • 92% (179)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 11, 2025

LOVE IT! Super helpful. Once you realize the simplicity of it, you can't beat it if you are offering both retail and wholesale on the same Shopify site. A+++

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Amazing!! Thank you so much for this review! - Emily, Head of Support

5 / 5 Share

Nov. 6, 2025

I have found the customer service within this ap to be outstanding (thank you so much Kay!). While I specialize in my field, by field is not technology and Kay was very supportive, explaining the options simply and easily and then helped with the options. I'm very grateful

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 5, 2025

Using app

About 8 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 3, 2025

Offer excellent and quick support by reps that are very knowledgeable. Kay was wonderful and handled my queries efficiently and explained solutions in a way that I could understand. Kay even noticed areas of my website that were not set up correctly that would have prohibited my customers from accessing their applicable discounts. Five stars!

Store

Modern Mud Australia

Using app

4 months

5 / 5 Share

Nov. 2, 2025

Very helpful, I tried for months to fix a problem myself and after speaking to a rep within minutes my wholesale problems were beggining to be solved. Thank you so much for all your help.

Store

Standing Spruce

Using app

Over 2 years

5 / 5 Share

Oct. 27, 2025

Using app

28 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you! - Emily, Head of Support

5 / 5 Share

Oct. 24, 2025

It has made creating a dual retail/wholesale site a breeze. The whole team are super responsive when issues arise and help out right away. Would recommend using them if you need a dual function web store for your customers.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for this review! - Emily, Head of Support

5 / 5 Share

Oct. 20, 2025

I had an issue with our GA4 order tracking and their support team was amazing. They were super responsive and helped me fix it right away. While I'm still learning the app itself, their excellent customer service makes me confident I'm in good hands.

Using app

About 6 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for sharing your positive experience!! We appreciate you 🙌 - Emily, Head of Support

5 / 5 Share

Oct. 16, 2025

Sara is incredibly helpful in creating a smooth and seamless experience for the users.

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing, will definitely be passing this feedback along to Sara! - Emily, Head of Support

5 / 5 Share

Oct. 7, 2025

Customer service was really helpful. They fixed all the issues really quickly.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

So happy to hear this, thank you so much! - Emily, Head of Support

5 / 5 Share

Oct. 3, 2025

Rob has been outstanding to work with. He’s knowledgeable, responsive, and always goes the extra mile to make sure issues are resolved quickly and clearly. His guidance made our setup smooth and stress-free, and his proactive support added real value. Truly one of the best support experiences I’ve had.

Using app

About 21 hours

Total reviews

7

Average rating

5.0

Developer Reply

Wow I'm so glad to hear this, thank you so much for sharing this flowing review of Rob's support! - Emily, Head of Support

5 / 5 Share

Oct. 3, 2025

Jack and the team have been very helpful in what little issues there were while using the app. The app is a good alternative of shopify plus (ofcourse there are some limitations imposed by shopify). Its very easy to use and the price syncing is relatively quick even for a store with a large catalogue as us. Overall very helpful with the app and the support :)

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this detailed review! I really appreciate you sharing your perspective on our app being an alternative to Shopify Plus. - Emily, Head of Support

5 / 5 Share

Nov. 24, 2025

Customer service is AWESOME!! AAAAA++ Emily helped me this last time in a bind and was amazing. Been using them for years and love it!

Using app

Over 5 years

Total reviews

10

Average rating

4.2

Developer Reply

It was my pleasure! Thanks so much for leaving us a review :) - Emily, Head of Support

5 / 5 Share

Sept. 26, 2025

The only wholesale app you need. I have been using B2B Wholesale Hub for years now. They continually improve features, and the customer support is exceptional.

Using app

About 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much! - Emily, Head of Support

5 / 5 Share

Sept. 25, 2025

Great App and the service is the best of any app I have ever used. After using them for years we launched a new theme and they were straight onto it with instant support to make sure everything was working as it should. Thank you B2B!

Using app

Almost 5 years

Total reviews

5

Average rating

5.0

Developer Reply

Wow I can't thank you enough for saying our support is the best of any app you've used! It truly means so much to me and my team! - Emily, Head of Support

5 / 5 Share

Sept. 18, 2025

Great app and excellent support! The team was very quick to identify the issue and provide a working fix. Everything runs smoothly now.

Store

My Store

Using app

16 days

5 / 5 Share

Sept. 18, 2025

Customer service has been great so far.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much!! - Emily, Head of Support

5 / 5 Share

Sept. 16, 2025

Good app for adapting a B2C site into a B2B site, with reliable support.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

I appreciate you leaving us this review, thank you so much! - Emily, Head of Support

5 / 5 Share

Sept. 9, 2025

Rob & Kay from support were super helpful, as was the rest of the team. After confirming our edits had worked they were able to get the app syncing back to my store and we immediately got a sale. Thanks to the B2B Wholesale Hub Team for their continued support and hard work.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

This is so great to hear. I really appreciate you taking the time to leave such kind words about Kay and Rob! Thank you! - Emily, Head of Support

5 / 5 Share

Sept. 5, 2025

helpful support, easy setup. Easy to work with

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this review!! - Emily, Head of Support