B2B Wholesale Hub
Seamlessly offer B2B wholesale & retail pricing in one store
Rating
4.7
feedback
774
chart
#461
All reviews
Rating Breakdown
Review RSS Feed
July 3, 2024
Terrible support. I've submitted multiple requests to the support team, as I keep getting an error from the app saying that "Install error There’s been an issue with your install. Our support team is having a look, and we’ll be in touch via email ASAP." No one gets back to me. There is no live chat. It's been so long since I have submitted the request and I can see on the admin panel that they haven't even logged in, to check out the issue!
Hi - I'm sorry to hear you're having trouble getting in touch. We responded to your message yesterday with a fixed install, I believe our messages may be hitting your spam inbox. Please have a look there. Additionally, we do have live chat support, so please open your app and chat with us ASAP - we are online right now. Thank you! - Emily, Head of Support
July 2, 2024
Top Marks for Alex, he helped me with the net terms features and provided excellent answers to all my queries
Thank you for this review!! I really appreciate it :) - Emily, Head of Support
July 1, 2024
I shopped around for a while before choosing the app we wanted to use for B2B. This app covers all areas that we needed and is easy to set up. The response time to my many questions has been very fast. Thank you Kay for all the help. Even being in Australia the response time was quick. I feel confident in sharing the B2B access with our wholesale customers now. I would recommend this app to anyone wanting to sell wholesale without needing expensive software or Shopify Plus.
Wow thanks so much for this glowing review. I'm so happy to hear you chose us! - Emily, Head of Support
July 1, 2024
We had a small issue with something we had done so contacted support through their chat. Kay was quick to respond and very helpful. We had our issue fixed in no time at all. Very impressed with their service, Thanks again.
Thank you for this review! So glad to hear Kay was a great help to you, I will pass this feedback along :) - Emily, Head of Support
June 28, 2024
I highly recommend the app and customer services are 10 out of 10, Sara was very fast with a friendly response
Thanks so much for using our app for 5 years! I'm glad you had such a positive experience with our support team :) - Emily, Head of Support
June 27, 2024
Great app. Does exactly what we needed but more than that the support is unparalleled. I really can't express my gratitude enough to the team for getting my stores up and running with customization.
I'm so happy to hear this, thanks for sharing such great feedback about my team! - Emily, Head of Support
June 24, 2024
Kay was very helpful with support and the app works flawlessly.
So glad to hear this, will be passing this feedback along to Kay! - Emily, Head of Support
June 20, 2024
The app has all function which I wanted. But the best part of this app is super friendly customer service!
Thank you so much for sharing!! - Emily, Head of Support
June 13, 2024
This app has and is very useful for our store because it opens up functions that Shopify doesn't offer naturally. We have been using this app for over a year, and every time we run into issues or have questions, they have always helped us out. With chat integrated into their app, the response time is quick and professional. I recently got help from Kay about their product visibility feature, and I can't wait to get started and explore how we can best utilize this additional feature.
Thanks for sharing your experience using Wholesale Hub to run your wholesale business. I love to hear that you've enjoyed our Live Chat support, and are getting started with taking advantage of our Product Visibility feature for built-in access control. - Danny, CEO
June 13, 2024
Kay was amazing . I’m not so tech savy. So she took care of everything , even sent videos of my own shop to help me to understand. Customer support deserves a special mention. Whenever I’ve had questions or needed assistance, the support team has been incredibly responsive and helpful. It’s clear that the developers value their users and are committed to providing a top-notch experience. Overall, the Wholesale Hub app is an indispensable tool for anyone involved in the wholesale business. It simplifies purchasing, improves efficiency, and offers tremendous value. I highly recommend giving it a try!
Thanks for your kind words, and for using Wholesale Hub to run your wholesale business! Providing great customer service to our merchants is incredibly important to us, so this is wonderful for the entire team to hear, especially Kay. - Danny, CEO
June 11, 2024
June 5, 2024
App works great and their tech support is amazing! Very quick to respond and get any issues I have (usually my own doing), resolved.
Appreciate the kind words and the review! Glad we were able to get everything sorted in short order. - Will, Head of Development
May 30, 2024
Had an issue with wholesale clients stalling and getting an error message on check. Chatted with Alex and he fixed the issue right away.
Big thanks for your review! We're happy to know everything's working smoothly now. - Will, Head of Development
May 27, 2024
La migliore App per chi vuole creare una sezione B2B dedicata. Gestione completa del negozio e varie soluzioni per ogni esigenza!
Grazie mille! - Emily, Head of Support
May 17, 2024
The whole team was super friendly. Onboarding was seamless and I had wholesale orders coming through in less than 48 hours.
Thank you so much! I'm really glad to hear this! - Emily, Head of Support
May 7, 2024
私たちの、BtoBビジネスの売掛金の回収から自由にしてくれた素晴らしいアプリです。BtoCと同じ管理画面で対応できるので、在庫管理も一元化してできます。トラブル対応も素早く、日本との時差があるにも関わらず、素早い対応で感謝しています。
Thank you! - Emily, Head of Support
May 3, 2024
This app was the solution we needed to offer multiple price tiers for B2B sales. After many months we discovered a bug on our site and their team figured out the problem and fixed it within a day. I am gratified to be working with a company that knows how to support their customers!
Thank you so much! I appreciate your kind words about my team! - Emily, Head of Support
April 30, 2024
This app is very useful for stores that need wholesale accounts on their site but cannot use or upgrade to Shopify Plus. They are quick to respond using their chat directly integrated to the app. Alex was quite helpful and ensure to help you resolve any issue to the best of their ability.
Using app
Over 2 years
Total reviews
1
Average rating
5.0
I super appreciate this review, thank you for sharing!! - Emily, Head of Support
April 25, 2024
Wholesale Club has been very good and straight forward for setting up and streamlining out B2B. There are a few more custom discount features that we'd like to be able to use but we communicated this to the Orbit team and they seemed to seriously consider them for future addition. The customer service has been great! Very fast to respond and sort out any bugs.
Thank you so much for this review! I am glad to know that our desire for feedback and opportunity to grow is clear to our merchants :) - Emily, Head of Support