B2B Wholesale Hub

After uninstalling the Wholesale Club app it took Orbit four attempts at removing their left over code, each time leaving error after error until our variant selectors stopped working. We gave Orbit every opportunity to fix the issue but even after our theme developer confirmed Wholesale Club was at fault they ultimately denied it. Not only did we have to reinstall our theme and start again, it cost us many hours over the past three months conversing with support and trying to figure out our own solution. *Re: response. Emily, i'll happily send you the email correspondence with your support saying " we have successfully removed and uninstalled all code from your theme" (for the second time) and meanwhile ALL of our prices had turned to $0 with a liquid error message below. Your support then had another attempt at it which created the variant error. I can also forward you the correspondence with the theme developer if you'd like further confirmation. The biggest issue with Orbit aside from the incompetence is the dishonesty. Have some respect for your customers and admit when your wrong.

I love the experience of using this App as a part of our Store Checkout Process! Alex is super helpful when it comes to delivering support over live chat. Highly Recommend!

Jack was super great at helping us set up our new account including customizing it for our needs! Great set up experience.

Alex hopped on to help me out and was super cool. They managed to get me sorted after I got stuck trying to setup a reinstall for a new theme, and gave me some tips moving forward on how to fix it myself if I need to. Also they're just fun to chat with. Keep up the great work Alex :)

Support is very helpful. Works as expected!

The app itself has a couple of issues. But I will say that the customer service was excellent. Within a very short time they responded to me concern, and addressed and corrected the issue immediately. That means a lot to me, someone who is willing to listen to my concerns and is able to come up with a solution l, and in record time!

何も知識がない中で、Orbitの方々が非常に迅速かつ、的確なサポートを下さり、安心して利用できております。皆さんがレビューしている通り、カスタマーサポートが素晴らしいと感じております。

We've been using this app for our B2B solution for seven years. Wholesale Club has offered compelling features to allow a seamless ordering process for our wholesalers. Their responsive tech support has been valuable in quickly resolving issues, such as making adjustments to the app to be compatible with Shopify changes. I would recommend this app for small businesses looking for an effective yet affordable B2B solution.

We have been relying on Wholesale Club for several years with little to no issues. I am particularly grateful for Orbit's support team. Multiple times now I have reached out and Kay has responded and gotten me the help I needed quickly and professionally.

Product works as described. The Support was fantastic and quickly resolved an issue we were having on our site.

In terms of the app, it was a bit confusing at first on what I was able to do, but the support has always been fast and informative. There's proper explanation of the issues and how to resolve it.

Installing the app and simply duplicating the theme allowed the sale prices to be displayed on the product list page and made the payment settings smooth, which was very helpful. The ability to set detailed discounts for customer tags and collections, as well as add extra fees such as shipping, felt highly versatile. Even when a minor error occurred, contacting support for investigation and correction made the implementation smooth, and I thought it was very good.

Great customer service. Helped with some custom code we needed so that their app would work with our website. We have very complex pricing structures for different wholesale groups, plus we often need to check these customers out on POS. This app does it all. Please note, however, that wholesale customers will not be able to use other discount codes.

Fantastic app with even better support

The B2B Wholesale Club app is pretty straightforward, and offers us the ability to apply discounts with different tags, which is just what we need. What sets this app apart from others is the customer service. This past week alone, I have been on chat with Alex numerous times. The patient, understanding, efficient service I received on each occasion is unlike any other. Alex navigated my questions about this app (and others due to compatibility) with experienced swiftness and was able to tell me exactly what I needed to do to ensure they could fix something on their end. I asked if I could please provide feedback, I am THAT impressed with the customer service I received. Shout out to Jack too, who followed up through email. Thank you!

I was having some difficulties setting up custom pricing. Alex walked me through and within minutes had resolved the issue and I was up and running

Really fast and knowledgeable customer support. Thanks Alex!

Support was great; the answers to my questions were direct and accurate. I did not have to waste time explaining myself.

Great app for wholesale pricing. Amazing service! responsive and quick

Great service, very helpful. Good app to show the discounted prices with the original price crossed out on the collection and product pages. Just struggling to integrate it with another app that seems to be overriding the product page settings!