B2B Wholesale Hub
Seamlessly offer B2B wholesale & retail pricing in one store
Rating
4.8
feedback
676
chart
#192
All reviews
Review RSS Feed
Jan. 31, 2024
Customer service was top-notch! They promptly fixed a sync issue after I reached out to them. Totally recommend!
Thanks so much!! - Emily, Head of Support
Feb. 3, 2024
New to the app, and ran into some issues with setup. The Live Chat support was great in helping me to get things working and sending pictures and links as needed with the steps. but, Unfortunately, I spoke too soon when I gave this 5 stars. Although the support team works hard, the app itself doesn't support multi-currency, which is somewhat useless to increase sales with B2B. Statistically more people shop when they can see things in their local currency, and not supporting this crucial feature makes the app practically obsolete. This is unfortunate because the ease of use otherwise is great, and sets up wonderfully. If it could only support our largest international customer base.
Thanks for this review! I'm glad to hear that our Live Chat has been so useful to you! - Emily, Head of Support
Jan. 27, 2024
The App works very fine and does what it should do reliably. It would be a real improvement if the discounts could be sorted and manually deselected from some functions. Example: If I have several discounts, but only want to enter "Custom prices" for a few of them, all the discounts are displayed and I have to constantly scroll from right to left.
Hi, thanks so much for sharing this feedback! I appreciate you taking the time to let us know how we can improve the experience :) - Emily, Head of Support
Jan. 23, 2024
The app does not work with Shopify Bundles, which is a bummer since we intended to have bundles available for wholesale customers to purchase. However, the app's support team responds extremely quickly and has been very helpful to us so far! The app does everything else we need it to do - automatic discounts to specific collections for customers with a specific tag and hides products/collections from view for retail customers.
Thank you for sharing this feedback. I've passed it along to my product team to review your notes about Shopify Bundles! - Emily, Head of Support
Jan. 22, 2024
My recent experience with the B2B Wholesale Club app has been spent troubleshooting a small bug with their support team. Kay gave me quick and pleasant responses and was able to determine our issue and implement a solution within just a couple of email exchanges. Hopefully, we won't experience any more hiccups, but I know if we do, we'll have a speedy solution. Thank you!
Thank you so much for this review! We're always here to help :) - Emily, Head of Support
Jan. 18, 2024
Incredible customer service. Highly recommend
I really appreciate you saying this, thank you! - Emily, Head of Support
Jan. 16, 2024
Kay and their customer service support team is fast and reliable in resolving issues we faced with the app.
We appreciate you sharing this feedback! - Emily, Head of Support