B2B Wholesale Hub
Seamlessly offer B2B wholesale & retail pricing in one store
Rating
4.7
feedback
774
chart
#461
All reviews
Rating Breakdown
Review RSS Feed
March 27, 2024
Works well and support is responsive as needed. WIth 3 years experience is=t has certainly served its purpose with ease.
Thanks for using our app for 3 years! We're happy to have you :) - Emily, Head of Support
March 27, 2024
Very fast and efficient service, won't leave until all problems are fixed.
I really appreciate you leaving this review, and the acknowledgment of the commitment our team has to solving problems! Thanks :) - Emily, Head of Support
Aug. 23, 2024
Response time with questions is amazing! Great app
Oh I'm so pleased to hear this. I really appreciate you taking the time to leave us a review!! Thank you! - Emily, Head of Support
March 21, 2024
We did not choose to go with this app, but the technical support we received (after uninstalling) was 5*****. Thank you for being a professional company!
I'm sad to hear the app didn't work out for you, but really appreciate this review of our support! Thank you so much!! - Emily, Head of Support
March 20, 2024
Easy to use app that has worked well for our business. Customer support is great– the team has been quick to respond and help solve any issues.
I really appreciate you sharing this! Thank you! - Emily, Head of Support
March 20, 2024
Awesome! Great customer service and support!
Thank you so much! - Emily, Head of Support
March 15, 2024
I love the experience of using this App as a part of our Store Checkout Process! Alex is super helpful when it comes to delivering support over live chat. Highly Recommend!
Using app
About 1 month
Total reviews
2
Average rating
5.0
Aw thank you so much for this great feedback about our live chat! - Emily, Head of Support
March 14, 2024
Jack was super great at helping us set up our new account including customizing it for our needs! Great set up experience.
Thank you for leaving this review! - Emily, Head of Support
March 12, 2024
Alex hopped on to help me out and was super cool. They managed to get me sorted after I got stuck trying to setup a reinstall for a new theme, and gave me some tips moving forward on how to fix it myself if I need to. Also they're just fun to chat with. Keep up the great work Alex :)
Wow I'm so glad to hear that Alex was so helpful!! Will definitely be sharing this positive feedback with them :) - Emily, Head of Support
March 4, 2024
Support is very helpful. Works as expected!
Very glad to hear this! Thanks for leaving a review! - Emily, Head of Support
Feb. 28, 2024
何も知識がない中で、Orbitの方々が非常に迅速かつ、的確なサポートを下さり、安心して利用できております。皆さんがレビューしている通り、カスタマーサポートが素晴らしいと感じております。
ありがとう - Emily, Head of Support
Feb. 28, 2024
We've been using this app for our B2B solution for seven years. Wholesale Club has offered compelling features to allow a seamless ordering process for our wholesalers. Their responsive tech support has been valuable in quickly resolving issues, such as making adjustments to the app to be compatible with Shopify changes. I would recommend this app for small businesses looking for an effective yet affordable B2B solution.
Aw I really appreciate you leaving this review, thanks for your kind words! - Emily, Head of Support
Feb. 27, 2024
We have been relying on Wholesale Club for several years with little to no issues. I am particularly grateful for Orbit's support team. Multiple times now I have reached out and Kay has responded and gotten me the help I needed quickly and professionally.
Thank you so much for using our app since 2022! - Emily, Head of Support
Feb. 27, 2024
Product works as described. The Support was fantastic and quickly resolved an issue we were having on our site.
Thank you so much!! - Emily, Head of Support
Feb. 26, 2024
In terms of the app, it was a bit confusing at first on what I was able to do, but the support has always been fast and informative. There's proper explanation of the issues and how to resolve it.
I'm happy to hear you were able to get your concerns resolved through support! It means a lot to me to hear how helpful my team has been :) - Emily, Head of Support
Feb. 21, 2024
Installing the app and simply duplicating the theme allowed the sale prices to be displayed on the product list page and made the payment settings smooth, which was very helpful. The ability to set detailed discounts for customer tags and collections, as well as add extra fees such as shipping, felt highly versatile. Even when a minor error occurred, contacting support for investigation and correction made the implementation smooth, and I thought it was very good.
I really appreciate you taking the time to leave this review, the detail is so kind! Glad to hear it's been such a positive experience for you! - Emily, Head of Support
Feb. 21, 2024
Great customer service. Helped with some custom code we needed so that their app would work with our website. We have very complex pricing structures for different wholesale groups, plus we often need to check these customers out on POS. This app does it all. Please note, however, that wholesale customers will not be able to use other discount codes.
Using app
4 months
Total reviews
3
Average rating
5.0
Thanks so much for sharing this review, I appreciate you taking time out of your day to leave it. Glad to hear you're using it on POS too! - Emily, Head of Support
Feb. 21, 2024
Fantastic app with even better support
Thank you!! - Emily, Head of Support
Feb. 15, 2024
The B2B Wholesale Club app is pretty straightforward, and offers us the ability to apply discounts with different tags, which is just what we need. What sets this app apart from others is the customer service. This past week alone, I have been on chat with Alex numerous times. The patient, understanding, efficient service I received on each occasion is unlike any other. Alex navigated my questions about this app (and others due to compatibility) with experienced swiftness and was able to tell me exactly what I needed to do to ensure they could fix something on their end. I asked if I could please provide feedback, I am THAT impressed with the customer service I received. Shout out to Jack too, who followed up through email. Thank you!
Wow this is such a sweet review, thank you so much for leaving it!! I really appreciate the kind words you've shared about my team. It means a lot to know our support is providing such value. Thank you again!! - Emily, Head of Support
Feb. 14, 2024
I was having some difficulties setting up custom pricing. Alex walked me through and within minutes had resolved the issue and I was up and running
Store
My Store
Using app
6 months
I really appreciate you leaving this review! - Emily, Head of Support