All reviews

Rating Breakdown

  • 5
    11% (88 ratings)
  • 4
    1% (9 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (2 ratings)
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5 / 5 Share

Feb. 7, 2024

This app is easy to navigate, set up, and works great. Support, when needed, has been super responsive and helpful.

Using app

About 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much! - Emily, Head of Support

5 / 5 Share

Feb. 6, 2024

Great onboarding experience. Kay helped me understand some best practices for our theme and was very communicative throughout the process. Great support goes a long way. We’re excited to add this app to our stack!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving this review! Will definitely be sharing this feedback with Kay :) - Emily, Head of Support

5 / 5 Share

Feb. 2, 2024

Great support- app is working well for my needs

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

I'm so glad to hear this, thanks for sharing!! - Emily, Head of Support

5 / 5 Share

Jan. 31, 2024

Customer service was top-notch! They promptly fixed a sync issue after I reached out to them. Totally recommend!

Using app

About 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much!! - Emily, Head of Support

5 / 5 Share

Feb. 3, 2024

New to the app, and ran into some issues with setup. The Live Chat support was great in helping me to get things working and sending pictures and links as needed with the steps. but, Unfortunately, I spoke too soon when I gave this 5 stars. Although the support team works hard, the app itself doesn't support multi-currency, which is somewhat useless to increase sales with B2B. Statistically more people shop when they can see things in their local currency, and not supporting this crucial feature makes the app practically obsolete. This is unfortunate because the ease of use otherwise is great, and sets up wonderfully. If it could only support our largest international customer base.

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for this review! I'm glad to hear that our Live Chat has been so useful to you! - Emily, Head of Support

5 / 5 Share

Jan. 22, 2024

My recent experience with the B2B Wholesale Club app has been spent troubleshooting a small bug with their support team. Kay gave me quick and pleasant responses and was able to determine our issue and implement a solution within just a couple of email exchanges. Hopefully, we won't experience any more hiccups, but I know if we do, we'll have a speedy solution. Thank you!

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for this review! We're always here to help :) - Emily, Head of Support

5 / 5 Share

Jan. 18, 2024

Incredible customer service. Highly recommend

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

I really appreciate you saying this, thank you! - Emily, Head of Support

5 / 5 Share

Jan. 16, 2024

Kay and their customer service support team is fast and reliable in resolving issues we faced with the app.

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate you sharing this feedback! - Emily, Head of Support