B2B Wholesale Hub
Seamlessly offer B2B wholesale & retail pricing in one store
Rating
4.7
feedback
677
chart
#141
All reviews
Review RSS Feed
Feb. 15, 2024
The B2B Wholesale Club app is pretty straightforward, and offers us the ability to apply discounts with different tags, which is just what we need. What sets this app apart from others is the customer service. This past week alone, I have been on chat with Alex numerous times. The patient, understanding, efficient service I received on each occasion is unlike any other. Alex navigated my questions about this app (and others due to compatibility) with experienced swiftness and was able to tell me exactly what I needed to do to ensure they could fix something on their end. I asked if I could please provide feedback, I am THAT impressed with the customer service I received. Shout out to Jack too, who followed up through email. Thank you!
Wow this is such a sweet review, thank you so much for leaving it!! I really appreciate the kind words you've shared about my team. It means a lot to know our support is providing such value. Thank you again!! - Emily, Head of Support
Feb. 14, 2024
I was having some difficulties setting up custom pricing. Alex walked me through and within minutes had resolved the issue and I was up and running
Store
My Store
Using app
6 months
I really appreciate you leaving this review! - Emily, Head of Support
Feb. 12, 2024
Support was great; the answers to my questions were direct and accurate. I did not have to waste time explaining myself.
We definitely aim to be as succinct as possible, I'm glad this resonates with you! Thanks for this review :) - Emily, Head of Support
Feb. 12, 2024
Great app for wholesale pricing. Amazing service! responsive and quick
Wow thank you!! Glad to hear it :) - Emily, Head of Support
Feb. 12, 2024
Great service, very helpful. Good app to show the discounted prices with the original price crossed out on the collection and product pages. Just struggling to integrate it with another app that seems to be overriding the product page settings!
Thank you so much for leaving this review, I really appreciate it!! - Emily
Feb. 7, 2024
This app is easy to navigate, set up, and works great. Support, when needed, has been super responsive and helpful.
Thanks so much! - Emily, Head of Support
Feb. 6, 2024
Great onboarding experience. Kay helped me understand some best practices for our theme and was very communicative throughout the process. Great support goes a long way. We’re excited to add this app to our stack!
Thanks for leaving this review! Will definitely be sharing this feedback with Kay :) - Emily, Head of Support
Feb. 2, 2024
Great support- app is working well for my needs
I'm so glad to hear this, thanks for sharing!! - Emily, Head of Support
Jan. 31, 2024
Customer service was top-notch! They promptly fixed a sync issue after I reached out to them. Totally recommend!
Thanks so much!! - Emily, Head of Support
Feb. 3, 2024
New to the app, and ran into some issues with setup. The Live Chat support was great in helping me to get things working and sending pictures and links as needed with the steps. but, Unfortunately, I spoke too soon when I gave this 5 stars. Although the support team works hard, the app itself doesn't support multi-currency, which is somewhat useless to increase sales with B2B. Statistically more people shop when they can see things in their local currency, and not supporting this crucial feature makes the app practically obsolete. This is unfortunate because the ease of use otherwise is great, and sets up wonderfully. If it could only support our largest international customer base.
Thanks for this review! I'm glad to hear that our Live Chat has been so useful to you! - Emily, Head of Support
Jan. 22, 2024
My recent experience with the B2B Wholesale Club app has been spent troubleshooting a small bug with their support team. Kay gave me quick and pleasant responses and was able to determine our issue and implement a solution within just a couple of email exchanges. Hopefully, we won't experience any more hiccups, but I know if we do, we'll have a speedy solution. Thank you!
Thank you so much for this review! We're always here to help :) - Emily, Head of Support
Jan. 18, 2024
Incredible customer service. Highly recommend
I really appreciate you saying this, thank you! - Emily, Head of Support
Jan. 16, 2024
Kay and their customer service support team is fast and reliable in resolving issues we faced with the app.
We appreciate you sharing this feedback! - Emily, Head of Support