Wholster: Wholesale B2B
Wholster | Enterprise B2B Platform
Rating
4.4
feedback
53
chart
#3,292
All reviews
Rating Breakdown
Review RSS Feed
Oct. 15, 2024
Zac was incredibly gracious in taking my panic call and walking me through Wholster app. I needed to get 1 invoice sent to customer with multiple ship addresses and within the hour I was able to submit invoice! Thank you Zac again for all your help..I'm sure I'll be in touch again soon as I continue to learn all the other functions this app offers! Also an incredibly detailed doc with step by step instructions!
Aug. 22, 2024
This app is working well for us so far, and is packed with helpful features like payments, sales rep access and java/css customization, but Zac and the support team have been exceptional! They are quick to respond, have had multiple demo calls with us about using the app and best practices, and have even made small tweaks so it functions better for us.
Thanks for the review - we're looking forward to continuing to work with you!
July 20, 2024
The system is impossible to set up for small business owners. Support is nearly zero. I reached out multiple times and all i got is one email directing me to their forum and setup guide. Well, of course i have gone through that and realized the setup is throwing me off. Not for small business owners operating with hundreds of other tasks on hand.
Hi there! We have been trying to get in touch, but unfortunately have not heard back. We are always here to offer assistance and onboarding calls when getting set up, so please feel free to reach out to us at [email protected] at any point. Unfortunately when you reached out over the weekend, we were out of office. We handle all of our support in house here in Victoria, Canada, so general support inquiries are handled during business hours Pacific Time. We do have a development team at the ready outside of business hours for emergencies, but general inquires do get handled by our standard support team. Please do feel free to reach out at any point if you are interested in trying out the application. We are always here to help.
July 8, 2024
My rating is for Zac. Zac has always been very helpful when trouble shooting my problems. A simple reply from him has helped tremendously! Thanks for the continued support.
June 26, 2024
Awesome app with awesome service. The implementation of this app was a breeze. Zac was awesome and helpful and always there to answer my questions. There is a bit of a learning curve, but once you fully understand how this app works it's pretty simple and exactly what we needed.
May 9, 2024
We have had a great experience working with Zac and the Wholster team. Zac went above and beyond helping us get our site set up exactly the way we wanted it and always responded to my questions in a very timely manner. We have been very impressed with him, the team, and their app.
Jan. 26, 2024
I had some problems but now is ok. I am still testing...so far 4 stars.
Hi there! It appears that you may not have received our reply via the support ticket, so just following up here in hopes that the message comes through. I have also sent a follow up via another email address in case that helps. Also, If you would like to hop on a quick call instead, please feel free to select a time that works for you at the below url: https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ3nujklIR01_qv7oIPmA9X5a30CyXIgxLoSrKL6n71lszJ33TuQHDFoGl9pS-3g2NQg26J27qK0
Dec. 8, 2023
Zac went above and beyond to assist with a last min large order request. Thank you!
May 22, 2023
Currently, I am using Wholster but looking for another solution. The support is NON-EXISTENT! I have had issues for weeks and have received no response to emails or voicemails. The products on the wholesale side of the app, have DISAPPEARED and I have no way to adjust the prices. My store is recently offering wholesale prices and so far, Wholster was the first app I tried. Needless, to say.... I am going to continue looking.
Hi there 👋 We reached out a number of times back in May, however, did not hear back. Since you still have the app installed, just hoping we can continue the conversation to make sure that we can assist as best as possible. Please feel free to reach out any time at [email protected]!
Aug. 17, 2023
Support is great. App works well. We needed it to allow overselling of items as we make everything for wholesale customers to order. We found a work around.
Dec. 7, 2022
OMG! Everything in the reviews is true. The customer support team for this app goes above and beyond to be sure everything is working the way you expect. The app saves us a ton of time in manual entry of orders. Would definitely recommend!
Dec. 2, 2022
We have utilized Wholster to streamline our ordering/payment/invoicing processes. Zac and his team have worked hard to answer our questions and resolve any glitches we are experiencing. We are happy with our transition to Wholster and continue to learn new capabilities of this product on a daily basis.
March 14, 2022
We had a few hiccups getting the full integration, but support was great on helping us get any issues resolved.
March 3, 2022
3/3/2022 - Your blind response has again show you have zero integrity in your business. to the fellow potential users - this company Gist - will charge you subscription despite you have removed the plan of trial as you have to personally contact them to end the contract. but it's too late - $39.90 is what they refer to - no refund. Gist-apps - the no 1 scammer in Shopify. : no refund despite app is not work : no apologetic no response : no follow up despite Spotify is reminding them about his unfair deal. Think twice before you sign up. You have to manually contact them to remove the billing, but it's too late because they will only respond after the first billing. #shopifyreview #shopifyscammer #gistapps #shopifyappreview
Using app
3 months
Total reviews
1
Average rating
1.0
Hi there! We are very sorry to see that you are upset, however, with regard to a refund, you were never actually on a paid account with Wholster. This means that no payment was ever made to us for the use of the application, and no refund would be possible to issue.
Dec. 3, 2021
This app is not user-friendly at all. I spent countless hours asking for assistance and I have an excellent background in software applications. Trying to get an easy answer from tech support is very difficult. They will answer with links that make you read the whole article to figure out your answer instead of a short explanation/solution. Also, even though my initial inquiry was 3 weeks ago, they will respond to tell me that they are too busy even though my initial inquiry was 3 weeks ago. They will take the time to respond repeatedly without a solution and then in another email tell me how busy they are and that my issue is not urgent - and still no solution. Such poor customer service!!! I would give a zero stars, if available. There are much better apps with 100% better customer service support!
Hi Susan, Thank you for your feedback. We take support of ours apps very seriously, and try and give each merchant a wonderful onboarding and ongoing support experience. If we fell short here, we are sincerely sorry. Wholster offers many unique services that are unavailable in any other wholesale app on Shopify, but we have taken note of your feedback here regarding the user experience. We are constantly working on not only improving the core tools, but updating the UI / UX. Should you ever wish to try the app out again, we would be more than happy to go over everything and help get you set up for success! Best, Tim
Sept. 9, 2021
We are excited about using this app for our wholesale accounts. While I'm still a little confused about the setup of the program (I am not that techie), Zac is guiding me through the process and I am confident that we will be up and running in no time. I see the potential time-saving for us and our customers as well as the convenience for our customers to order their own special products without the back and forth of emails to us. I look forward to using this to build our corporate and wholesale accounts. Thank you Zac & Team!
Aug. 26, 2021
Wholster is a fantastic solution to selling wholesale via Shopify - the invoices are clean and clear, there's a huge amount of flexibility in terms of managing inventory, pricing and shipping and tax. The customer support is brilliant - always quick to respond, with clear instructions and super helpful at resolving any issues!
Sept. 11, 2021
App is very good with a lot of features included. Thanks for the quick support and solving our issues!
July 26, 2021
The app and team have bene tremendous in helping us find solutions for all of our needs. I highly recommend them to anyone.
July 13, 2021
So far, so good. We are in the process of setting up Wholster for our wholesale accounts and Zac and everyone on the Gist team has been super responsive to any questions we have. We are looking forward to this enhancing our wholesale experience.