Wide Bundles ‑ Quantity Breaks

Hello, Sorry for the experience you've had Can you tell me what was complicated to set up on the app? That's the kind of feedback we want actually, to know what to improve You can personally contact me (Mat) mat@widebundle.com We can even make a video call, it would be awesome Mat

Hello, we advertise it that way because we used to work together without any problem on our first bundle system. Since then, we released a second bundle system, and ReleaseIt doesn't work on it yet (it still work with the first one). We are currently working with them to make it work. We already worked with some other COD apps where both bundle systems work. So it's a matter of days until we integrate it with ReleaseIt as well. Mat

Hello, sorry for the experience you've had There is something I don't understand: You've been with us for 2 years and never had any problems. We helped you at many occasions on support and you were always satisfied There was a small problem and we fixed it quickly. After reviewing our analytics, we noticed that the number of sales and the amount generated is in line with the average of the last 3 months and we didn't notice a huge drop. And to this day you are still using our app, so we don't understand. We're sorry again and wish you the best, Mat

Hello! Sorry for the experience you had. Actually we tried everything with your store. - We always replied quickly - We recorded custom videos just for you to explain the problems - We worked hours with the devs on the technical problems Unfortunately some stores are more complex and make it more difficult for our app to be integrated I spent 1 hour 2 days ago with you to fix the issues and you ended up uninstalling the app after using it for a few months. I'm sorry that it ends like this, we tried everything Have a good day, Mat

Hey, Mat here Sorry for the experience you've had. The app does work for products with multiple variants but not when you have a ton because you'll reach the 100-variant limit fixed by Shopify. You can have colors, sizes, etc, it doesn't matter By the way, compared to the number of bad reviews, we have many positive reviews! Anyway, when we'll be able to handle more variants we'll let you know! Mat

Hello Kyle, Mat here Sorry for the experience you've had! WideBundle does work with digital products or any product. It's in the shipping rates that it can be updated. WideBundle needs to create new variants, so that's why you said the "bundle offers were still there". But you can recover your old variants directly from WideBundle when you remove the bundle you created. Did you contact our support? Or did you check our Helpdesk? The things you mentioned are explained in our Helpdesk articles, and our support could easily help you fix these problems for you. If you want, you can contact us at support@widebundle.com (or the live chat in the dashboard) and we can easily fix these problems for you! Again, sorry for your experience! Mat

Hello! Sorry for the experience you faced When we received your message we had 21 messages on support, we were replying to everyone You say we saw your messages but we didn't, or we clicked not on purpose, we were just replying to people who sent messages earlier We replied to your messages before seeing this review and we started to dig into your problem, we even had a conversation together You then just uninstalled the app without any warning. We don't have anything about the fact you uninstalled the app but saying our support is bad with such bad words isn't true. Especially when support is our main priority Anyway, sorry for the experience you had! Have a great day

Hello Sorry you faced this problem But we do warn users that your variants will be removed in order to be replaced by WideBundle's variants! And we do it not only once but during all the process We even display a warning pop-up when you set up your offers! We have in total 3 warnings, you can check them here: https://drive.google.com/drive/folders/1L81ETGoiX8_JTPttCA21-6TuUGGQtG-d?usp=sharing I'm so sorry for your google campaign, I really am, but how should we do it? We already have 3 warnings Mat

Hey, it's Mat, the founder of WideBundle I'm sorry for what you experienced and I totally understand how you feel I was a merchant and already deleted my variants (not on purpose) 😓 As Ogi said, we have many warnings in the app when you create the offers, we even ask you to duplicate your product first to make it work But I understand that you probably didn't see it.. 😕 And I'm sorry for that WideBundle has to create new variants to make the bundles work because we don't use discount codes (this allows you to give codes to your customers even if they bought a bundle) But I just wanted to know, have you been able to add your variants back? Hope it's ok now 😕 Mat