Wide Bundles ‑ Quantity Breaks

Hello, we advertise it that way because we used to work together without any problem on our first bundle system. Since then, we released a second bundle system, and ReleaseIt doesn't work on it yet (it still work with the first one). We are currently working with them to make it work. We already worked with some other COD apps where both bundle systems work. So it's a matter of days until we integrate it with ReleaseIt as well. Mat

Hello, sorry for the experience you've had There is something I don't understand: You've been with us for 2 years and never had any problems. We helped you at many occasions on support and you were always satisfied There was a small problem and we fixed it quickly. After reviewing our analytics, we noticed that the number of sales and the amount generated is in line with the average of the last 3 months and we didn't notice a huge drop. And to this day you are still using our app, so we don't understand. We're sorry again and wish you the best, Mat

Hello, Sorry for the experience you've had We noticed you used the app only 17 minutes before uninstalling and you didn't even contact our support We have all the features needed not to "break" your products And you can even recover your products as they were before installing WideBundle We're sorry to see you go like that If you ever need, you can contact our support back Mat

Hello! Sorry for your experience Our app works properly and we tried to explain this when you contacted our support We're sorry to see you go!

Hello, Sorry for the experience you've had. We have 2 plans, $18 and $36, you could have used the $18 plan if you think it's too expensive. If you think our app's goal is just to customize the button color then you probably didn't understand WideBundle. I'd be happy to jump on a call with you to show everything we have on this app! I'm a bit surprised by the last part mentioning support when you had left a good review before saying support helped you set up everything! However, we hope to see you again in the future! Have a great day, Mat

Bonjour ! Je comprends votre réaction concernant le prix. WideBundle ne peut pas forcément être pour tout le monde. Nous avons fait en sorte d'offrir 14 jours d'essai permettant à n'importe qui de rentabiliser le prix de l'application très rapidement afin que le cout de l'application ne soit pas un problème. De plus, nous estimons que ce prix est légitime au vu de toutes les fonctionnalités dévelopées ces 4 dernières années et de la valeur que nous délivrons à nos clients (+22% de revenu en moyenne) Au plaisir de vous revoir un jour en tant qu'utilisateur ! Mat

Hello! Sorry for the experience you had. Actually we tried everything with your store. - We always replied quickly - We recorded custom videos just for you to explain the problems - We worked hours with the devs on the technical problems Unfortunately some stores are more complex and make it more difficult for our app to be integrated I spent 1 hour 2 days ago with you to fix the issues and you ended up uninstalling the app after using it for a few months. I'm sorry that it ends like this, we tried everything Have a good day, Mat

Hey, Mat here Sorry for the experience you've had. The app does work for products with multiple variants but not when you have a ton because you'll reach the 100-variant limit fixed by Shopify. You can have colors, sizes, etc, it doesn't matter By the way, compared to the number of bad reviews, we have many positive reviews! Anyway, when we'll be able to handle more variants we'll let you know! Mat

Bonjour, c'est Mat ! Désolé pour l'expérience que vous avez eu. Vous avez eu une conversation avec notre support client pour des problèmes qui n'étaient pas liés à notre application mais provenaient de votre thème (les différents texts apparaissant sur vos collections). Malgré tout nous vous avons guidé pour les corriger. Mais au final vous nous avez laissé sans réponse quand on voulait approfondir le problème Je comprends la frustration quand quelque chose ne fonctionne pas comme prévu, mais pour le coup, les éléments apparaissant sur la page collection ou ailleurs ne peuvent être contrôlées par notre app. Je mets un point vraiment essentiel dans le support client et on a toujours fait le maximum, certains jours on peut avoir beaucoup plus de demandes mais on s'efforce toujours de répondre rapidement. Si vous souhaitez toujours une solution de bundles, nous pouvons revoir avec vous ces différents points. Désolé de l'expérience à nouveau, Mat

Hello c'est Mat ! Désolé de l'expérience que tu as pu avoir Je viens de t'envoyer un email concernant les différents points énoncés. - Concernant Dsers, sur l'image que tu nous avais envoyé tu n'étais pas au bon endroit pour faire le mapping - Concernant le temps de chargement, c'est censé durer moins de 1 seconde, on peut y jeter un oeil si ça dure plus longtemps ! - Le support client a des réponses génériques pour les problèmes ou questions récurrentes avec des articles bien détaillés pour éviter de passer trop de temps, mais tu aurais pu nous poser plus de questions et on aurait été beaucoup plus spécifique ! Concernant les emails, j'en parle dans le message que je t'ai envoyé, car nous n'envoyons pas plusieurs emails par jour donc c'est étrange J'attends ton retour pour corriger ces différents points ! Désolé de l'expérience encore une fois, Mat

Hello Kyle, Mat here Sorry for the experience you've had! WideBundle does work with digital products or any product. It's in the shipping rates that it can be updated. WideBundle needs to create new variants, so that's why you said the "bundle offers were still there". But you can recover your old variants directly from WideBundle when you remove the bundle you created. Did you contact our support? Or did you check our Helpdesk? The things you mentioned are explained in our Helpdesk articles, and our support could easily help you fix these problems for you. If you want, you can contact us at [email protected] (or the live chat in the dashboard) and we can easily fix these problems for you! Again, sorry for your experience! Mat

Hello, you contacted us on November 3rd, and we replied immediately. We didn't get a reply from you. 2 days later you asked us how to do something on the app. We replied in less than 5 minutes. At the same time you left this review saying our customer service is nonexistent and I quote you "The worst ever". So I hope every Shopify App Support on this platform is as bad as us 🙏.

Hello ! J'ai pu voir avec cet utilisateur les différents problèmes qu'il a rencontré et ce sont des points que l'on va adresser dans les futures mises à jour (certains sont même déjà prêt) Une nouvelle version de l'application sort très prochainement et les vidéos d'explications seront refaites en tenant compte de ces retours !

Hello! Sorry for the experience you faced When we received your message we had 21 messages on support, we were replying to everyone You say we saw your messages but we didn't, or we clicked not on purpose, we were just replying to people who sent messages earlier We replied to your messages before seeing this review and we started to dig into your problem, we even had a conversation together You then just uninstalled the app without any warning. We don't have anything about the fact you uninstalled the app but saying our support is bad with such bad words isn't true. Especially when support is our main priority Anyway, sorry for the experience you had! Have a great day

Hello Sorry you faced this problem But we do warn users that your variants will be removed in order to be replaced by WideBundle's variants! And we do it not only once but during all the process We even display a warning pop-up when you set up your offers! We have in total 3 warnings, you can check them here: https://drive.google.com/drive/folders/1L81ETGoiX8_JTPttCA21-6TuUGGQtG-d?usp=sharing I'm so sorry for your google campaign, I really am, but how should we do it? We already have 3 warnings Mat

Hello, I'm Mat, founder of WideBundle My team didn't tell me about that, we fix every bugs, we'll get into your bug and fix that

Hello it's Mat WideBundle doesn't work the same way as other Shopify Apps We have a clear article that explains how it works: https://help.widebundle.com/en/article/how-does-widebundle-work-14zgl0h/ This allows WideBundle to create offers in a way other apps can't But it has also disadvantages. It's harder to set up But listen, our customer support replies really fast and is really helpful and 100% ok to help you configure the bundles Did you reach out to the support? or didn't you? By the way, saying this is a bad app is a bit hard, we've been working on it for more than a year now and we are really dedicated I'm sorry to hear that from you as we are trying our best to make it a good app! Anyway, I hope that you've found another bundle app that you like and hope to see you again in the future with something that you'd like more! Have a good day, Mat, WideBundle's founder

Hey, it's Mat, the founder of WideBundle I'm sorry for what you experienced and I totally understand how you feel I was a merchant and already deleted my variants (not on purpose) 😓 As Ogi said, we have many warnings in the app when you create the offers, we even ask you to duplicate your product first to make it work But I understand that you probably didn't see it.. 😕 And I'm sorry for that WideBundle has to create new variants to make the bundles work because we don't use discount codes (this allows you to give codes to your customers even if they bought a bundle) But I just wanted to know, have you been able to add your variants back? Hope it's ok now 😕 Mat

Hey We are sorry to hear this As explained on the app, WideBundle will create new variants on your product in order to add the bundle When you setup WideBundle, we add many warnings about it and we also recommend people to duplicate their product first if they only want to try the app So it doesn't destroy your listing as you said, it just replace your current variants with new one to make the app works We do not change the url of your product, etc... Did you try to contact the support?

Hello, it's Mat I'm sorry to hear this In order for WideBundle to work, we need to create new variants on your shop, this is the only way. So when you use the variants generator, yes it will override your previous variants The 100 variants limit is a Shopify limit, not a WideBundle limit, which means I have no other solution.. Because it creates new variants, if you delete the app, the variants will not be deleted (but everything else will) Then, in order to get your variants back, yes it will probably take some time but your product page will not be ruined as you said Again, sorry for this, it's the only way for WideBundle to work May I help you with something else? Maybe I can help you to get back your previous variants? Mat