Wiio Dropshipping Fulfillment

Very very poor experience. I had an order placed by a customer on 18/06/2026, that is still unquoted to this date that I am writing this review. I have contacted customer service, but I cannot get any further than that. All I get is we sent your email to the team or that you have to wait. But the team does not bother to answer. I even requested escalation, but nothing. I will soon be deleting the app from the store. I cannot believe this is happening after I put all this effort into this to make it work.

My agent was too busy to respond back to me. I literally have basic things like "can you edit the price for this order" or "customer reported damaged product" and basically I am waiting for over a week now to get a response back. When i contact the support chat via wiio.io I get "I urged your agent, he will respond back SOON", yeah it's been soon for over a week now and my orders keep flowing in, prices are not quoted properly, I have damaged orders and there is literally no one to deal with that. On top of that all orders are being shipped 1 week after paid. They don't urge orders they are delaying them. I have orders literally paid and shipped 1 week after the payment is made which is ridicilous. Additionally quantity discounts are a myth - they give me $1-2 discount for every additional unit and if customers order 3-4 I get only $4 off the COGS. When I used wiio in 2022 I never experienced these issues and agents were responsive and always there to support you. Now it turned out to be a complete joke, you can't scale, you can't get quoted, you can't get 15 minutes a week from your agent to simply have the same vision of everything. Will be switching to something different, it's crazy way to treat your customers and on top of that we as a businesses are the one who takes the damage of your incompetence and lack of action.

Can't install the app without giving my SKYPE??? What a joke

Péssima experiência, agentes da WIIO entraram em contato comigo, eu fiz a integração da plataforma, e logo nos primeiros pedidos eles informaram que não conseguem atender devido ao peso dos itens. Para a minha operação não funcionou. Me deu prejuízo e perda de tempo

poor customer service. They saw my inbox but no one responded. Waiting for the update for a long time even I have been using their app for years.

Slow delivery and slow reply. Waiting too long to get the reply from them. Can't scale the business with them. The quality of the product too bad.

10 days and still counting for my order to be shipped so my customer will have to wait almost 1 month, i am so disapointed with Wiio, don't believe the reviews, there is no fast shipping, worst than aliexpress, at least they refund you when their processing time is not respected.