Winback: SMS Marketing

i PlantationBelleBoutique, We sincerely apologize for the issues you've experienced with our app and the lack of timely support. It's crucial for us to provide excellent service to our customers, and we're truly sorry that we fell short in this instance. We have taken your feedback to heart and have been working to improve our support system, as well as addressing the technical issues with the app. We would greatly appreciate the opportunity to make things right and help you get the most out of Winback. Please reach out to me directly at [email protected] so we can resolve any remaining issues and ensure that your experience with our app is a positive one. Thank you for your valuable feedback, and we hope to hear from you soon. Warm regards, Gabriel

Thanks for your review! I like how you're using the winback messages to follow-up with your customers. That's great customer service, and I see a few of them are converting into repeat buyers as well! Did you know you can also send abandoned cart messages to anyone on mobile that abandons their browser? They don't even need to put anything in their cart! I just added 250 free credits to your account if you wanted to turn on this feature. Or you can just use the credits towards your current abandoned checkout messages too :)

I'm glad the app is doing so well for your store. Especially because you're selling to non-American customers. SMS is more expensive outside of US and Canada, but you have proven the ROI is still amazing. Just gave you 100 extra message credits as a thank-you :) I see your winback messages are scheduled to go out in March. So your sales so far are just from abandoned cart messages, which is great! Once those scheduled winback messages go out, you'll get more repeat buyers than you've ever had :) Also, can't wait for you to try campaigns too. You have some interesting segments like customers in Qatar who have never used a discount code

Thanks so much Gasper. I just checked your account and saw that you're not sending a 2nd or 3rd winback message. These are very effective in driving repeat purchases, and they will only be sent if the customer doesn't come back to buy in 90 days (or however long you set it for) I gave you 100 extra message credits so you can try this out :) I'm positive your ROI will be much higher than 20X if you do!

Thank you so much! Campaigns are indeed powerful given the 85% open rates. ps. we are working on the product-level segmentation for the winback campaigns you suggested. I'll send you a note when it's ready :)

Thanks Chris! And thank you for your referrals to other merchants. Happy to set up some sort of affiliate referral program for you if you're interested

Thank you for your kind words. We expect the app to eventually make up 5% of your sales, and we look forward to making this happen. Can't wait to work with you to send campaigns, set up a winback sequence, capture browser abandonments with our mobile popup, etc. We just gave you some extra message credits as a thank-you gift for your unsolicited review :)

Thanks for the review. FYI - we just enabled your 2nd abandoned cart message for you since you turned on country filtering and only sending to US/Canada. Those countries are cheaper to send messages to, and so your free trial is elongated :)

Thank you Chris, and glad we were able to save you some money. I believe we had a zoom call with you a few months ago. Happy to hop on another one anytime!

Thanks Adrienne! Your ROI is so good, I hope you don't mind me sharing that you're getting more than a 100X return on what you're spending on Winback!