Xero, QuickBooks or MYOB Sync
Auto-Sync & Reconcile for Sales, Fees, Refunds, COGS & More
Rating
4.1
feedback
9
chart
#740
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
0%
-
Less than a month
33%
-
Less than a year
44%
-
More than a year
0%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the ease of integration with Xero and the helpful customer support provided by the team. Many users found the setup process simple and were able to resolve any issues quickly with the support team's assistance. The staff members were knowledgeable and efficient in addressing concerns. However, on the negative side, some users experienced significant challenges with the support team, citing delayed responses, copied replies, and a lack of progress in resolving basic account reconciliation issues. There were also complaints about misleading advertising regarding the free plan and additional fees required for certain features. Overall, while the app offers valuable functionality for syncing Shopify data with Xero, improvements are needed in customer support responsiveness and transparency regarding pricing.
Highlights
Review RSS Feed
All reviews
Feb. 19, 2026
Absolutely appalling experience. This is the worst support I have dealt with on Shopify. For over two weeks, I have tried to get help with basic account reconciliation. This is not a complex request. Each reply takes several days. Every response looks copied from the previous email. No questions answered. No progress made. There is no sense that anyone actually reads the messages. It feels like talking to a bot stuck in a loop. If this is a human team, the process is broken. They advertise Zoom support. In reality, requests for a call are ignored every time. No follow-up. No explanation. Just silence. I paid USD 156 upfront for a full-year plan. That decision was a mistake. I now need to switch apps urgently because this one blocks core accounting work. I am seeking a refund. Avoid this app if you value your time, money, or sanity. Do not rely on Amaka for anything critical.
Nov. 5, 2023
We use Amaka to sync Shopify with Xero. The integration setup was easy to follow, and the customer support is amazing. The staff are very knowledgeable and have quickly resolved any issues we've had.
Oct. 23, 2023
We use to sync our Shopify COGS with Xero and create invoices for all orders so sales can be attributed to the correct month in Xero. Very simple setup but 5-stars is primarily for the support which is great. We've had a few setup questions and they've been resolved quickly
March 21, 2023
The team is lovely to help you onboard helps you via live video chat and very helpful. but the developers need to improve how it does not record edited, refund or partially refund orders.. these orders don't feed through to zero so i'm not sure if that common within the other apps but for this one i don't really see the point in having since it does not record all your sales.
June 23, 2022
Advertises FREE plan, but when you install it, you require to select a Tax for Shopify fees and this is only available through a PRO plan. But you only find this out after creating an account on their website and connecting Xero. What a waste of time...
We are sorry to hear about your unsatisfactory experience. The Free plan is fully operational in syncing the data from Shopify to the accounting app using the default settings and preset mappings. The Pro plan is suitable for businesses which require advanced features such as custom mappings, grouping sales, syncing COGS etc. however a Pro plan isn't required for the integration to run and commence the syncing of data. We will be in touch to see if we can help you with anything and to make sure we address any questions you may have.
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