Xero, QuickBooks or MYOB Sync
All reviews
Shopify to xero Dont want it wont unistall Amaka is not free and a hoodwink costs time = Money
The app doesn't work as advertised. We are trying to link the SKU from Shopify to the Item Code in Xero. The app is supposed to be able to do that according to the information provided in the app details before purchase and setup. There is no way to speak directly to anyone from support except by sending a form from their website. No chatbot, no direct message, nothing. You are not guaranteed a response until they email back. When they email you back, the support person will not be able to actually solve any problems. We have been waiting for our case and problem to be raised with the 'senior technical team' for more than a month. The senior technical team has been added as an advisor to our Xero account but have not logged in, which implies that they haven't even looked at our case yet. After undergoing the cumbersome and disruptive process of transitioning to this app for our reconciliation, we are now going to give up and move to a different solution due to their complete lack of support.
Support started poorly, but the outcome changed completely thanks to Ria. Early responses were slow and repetitive. Questions stayed unanswered for days, and progress stalled. It was frustrating while trying to reconcile several accounts. Ria then stepped in and turned the situation around. She carefully reviewed the case, understood the issue, and worked through the reconciliation step by step. Her help was thorough, patient, and very clear. Thanks to Ria, all accounts are now properly reconciled. She handled a complex situation with professionalism and real attention to detail. Huge thanks to Ria for the outstanding support and for fixing a very difficult issue.
We use Amaka to sync Shopify with Xero. The integration setup was easy to follow, and the customer support is amazing. The staff are very knowledgeable and have quickly resolved any issues we've had.
We use to sync our Shopify COGS with Xero and create invoices for all orders so sales can be attributed to the correct month in Xero. Very simple setup but 5-stars is primarily for the support which is great. We've had a few setup questions and they've been resolved quickly
The team is lovely to help you onboard helps you via live video chat and very helpful. but the developers need to improve how it does not record edited, refund or partially refund orders.. these orders don't feed through to zero so i'm not sure if that common within the other apps but for this one i don't really see the point in having since it does not record all your sales.
Advertises FREE plan, but when you install it, you require to select a Tax for Shopify fees and this is only available through a PRO plan. But you only find this out after creating an account on their website and connecting Xero. What a waste of time...
We are sorry to hear about your unsatisfactory experience. The Free plan is fully operational in syncing the data from Shopify to the accounting app using the default settings and preset mappings. The Pro plan is suitable for businesses which require advanced features such as custom mappings, grouping sales, syncing COGS etc. however a Pro plan isn't required for the integration to run and commence the syncing of data. We will be in touch to see if we can help you with anything and to make sure we address any questions you may have.
Angel was absolutely amazing! I was able to quickly grasp the integration process. Her instructions were clear and precise. I highly recommend using this service.
I use this app and it helps me track my sales into Xero. If I need any help the support are there to always jump on a call. Very helpful.
I use Amaka to sync my Shopify transactions to Xero. There was a problem with some of the transactions syncing and Frances and Troy were super helpful and helped fix the problem. I would definitely recommend.
Incredible software backed with a truly amazing support team. Huge time saver. I highly recommend this tool.
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