Xero, QuickBooks or MYOB Sync
The reviews for the Amaka Shopify App are mixed, with both positive and negative feedback from users. One common theme in the negative reviews is the lack of effective customer support. Users mentioned difficulties in getting timely responses, unresolved issues even after contacting support, and unmet expectations regarding the app's functionality. Some users also expressed frustration with the app not working as advertised, especially in terms of syncing SKU from Shopify to Xero. On the positive side, users appreciated the ease of integration setup, especially for syncing Shopify with Xero. They also highlighted the helpful and knowledgeable customer support team, with specific mentions of staff members like Ria, Angel, Frances, and Troy who provided exceptional assistance and resolved issues effectively.
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Worked for a while, then doesn't. I have failed sync's constantly and have to manually enter. Talking to tech support they basically say their app isn't built to sync certain things I need, like taxes. I am paying for this, and I'm done with it. Time to find another solution that actually works.
The claim of 24/7 support is only technically true, as you can fill out a support form whenever you like. Getting a response is much harder. I received an email back asking for more information, but once I replied I was not contacted back. I booked a 1-on-1 Zoom call and then never received a link to the meeting or a call or text, just radio silence. Their help line number consistently rings out or hangs up abruptly. If you value the ability to contact a help line, Amaka is not the app for you.
DO NOT USE, I installed this app and it didn't work, it would send me emails , I would log on but everything appeared fine. When I contacted support to have the historic transaction uploaded (it was 9 months that didn't work) they told me I would have to upgrade my membership ($460USD) for them to be able to do THE JOB THEY HAD BEEN PAID FOR FOR THE ENTIRE TIME. Absolute criminals
Shopify to xero Dont want it wont unistall Amaka is not free and a hoodwink costs time = Money
The app doesn't work as advertised. We are trying to link the SKU from Shopify to the Item Code in Xero. The app is supposed to be able to do that according to the information provided in the app details before purchase and setup. There is no way to speak directly to anyone from support except by sending a form from their website. No chatbot, no direct message, nothing. You are not guaranteed a response until they email back. When they email you back, the support person will not be able to actually solve any problems. We have been waiting for our case and problem to be raised with the 'senior technical team' for more than a month. The senior technical team has been added as an advisor to our Xero account but have not logged in, which implies that they haven't even looked at our case yet. After undergoing the cumbersome and disruptive process of transitioning to this app for our reconciliation, we are now going to give up and move to a different solution due to their complete lack of support.
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