All reviews

Rating Breakdown

  • 5
    67% (6 ratings)
  • 4
    0% (0 ratings)
  • 3
    11% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    22% (2 ratings)

Reviews with Text

  • 100% (9)
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1 / 5 Share

Feb. 19, 2026

Absolutely appalling experience. This is the worst support I have dealt with on Shopify. For over two weeks, I have tried to get help with basic account reconciliation. This is not a complex request. Each reply takes several days. Every response looks copied from the previous email. No questions answered. No progress made. There is no sense that anyone actually reads the messages. It feels like talking to a bot stuck in a loop. If this is a human team, the process is broken. They advertise Zoom support. In reality, requests for a call are ignored every time. No follow-up. No explanation. Just silence. I paid USD 156 upfront for a full-year plan. That decision was a mistake. I now need to switch apps urgently because this one blocks core accounting work. I am seeking a refund. Avoid this app if you value your time, money, or sanity. Do not rely on Amaka for anything critical.

Using app

--

Total reviews

7

Average rating

4.1

1 / 5 Share

June 23, 2022

Advertises FREE plan, but when you install it, you require to select a Tax for Shopify fees and this is only available through a PRO plan. But you only find this out after creating an account on their website and connecting Xero. What a waste of time...

Using app

7 minutes

Total reviews

1

Average rating

1.0

Developer Reply

We are sorry to hear about your unsatisfactory experience. The Free plan is fully operational in syncing the data from Shopify to the accounting app using the default settings and preset mappings. The Pro plan is suitable for businesses which require advanced features such as custom mappings, grouping sales, syncing COGS etc. however a Pro plan isn't required for the integration to run and commence the syncing of data. We will be in touch to see if we can help you with anything and to make sure we address any questions you may have.