Xero, QuickBooks or MYOB Sync
All reviews
Shopify to xero Dont want it wont unistall Amaka is not free and a hoodwink costs time = Money
The app doesn't work as advertised. We are trying to link the SKU from Shopify to the Item Code in Xero. The app is supposed to be able to do that according to the information provided in the app details before purchase and setup. There is no way to speak directly to anyone from support except by sending a form from their website. No chatbot, no direct message, nothing. You are not guaranteed a response until they email back. When they email you back, the support person will not be able to actually solve any problems. We have been waiting for our case and problem to be raised with the 'senior technical team' for more than a month. The senior technical team has been added as an advisor to our Xero account but have not logged in, which implies that they haven't even looked at our case yet. After undergoing the cumbersome and disruptive process of transitioning to this app for our reconciliation, we are now going to give up and move to a different solution due to their complete lack of support.
Advertises FREE plan, but when you install it, you require to select a Tax for Shopify fees and this is only available through a PRO plan. But you only find this out after creating an account on their website and connecting Xero. What a waste of time...
We are sorry to hear about your unsatisfactory experience. The Free plan is fully operational in syncing the data from Shopify to the accounting app using the default settings and preset mappings. The Pro plan is suitable for businesses which require advanced features such as custom mappings, grouping sales, syncing COGS etc. however a Pro plan isn't required for the integration to run and commence the syncing of data. We will be in touch to see if we can help you with anything and to make sure we address any questions you may have.
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