Xero Bridge by Parex

Hi Chris, Thank you for sharing your feedback with us. We have responded to all the emails we received from your team. However, it appears that our responses are not reaching to them, possibly due to email blocking. We are receiving the message "Your message to chXXX@sr**********ncepts.com has been blocked. The response from the remote server was : 550 permanent failure for one or more recipients (chXXX@sr**********ncepts.com:blocked)" while sending an email. To ensure coverage, we also sent a separate response to other team members CC'ed in the email thread, as well as to the Shopify store email address, but we did not receive any reply from them. Our other clients are receiving the emails from our side. As per your requirement, we have already disabled the Shopify payout flow and the Shopify fees sync for your store, so payouts and fees are no longer being synced. Our team remains fully committed to resolving any issues you may be experiencing. Please feel free to share any specific concerns regarding the sync process, and we will be happy to assist you promptly. Thanks, Parex Team

Hello, Apologies for the inconvenience that you faced. The problem that you faced might probably be either a data issue or a browser/browser version issue. The app works smoothly for over 5000 users and hence it might be just a small hurdle somewhere. Our team member has reached out to you for a discussion for resolution of this. Please allow us to assist you with this resolution and we are confident that we can make it working for you like all the other stores Thanks, Parex Team