Rating
2.7
feedback
214
chart
#443
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
4%
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Less than a year
24%
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More than a year
70%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's functionality in syncing Shopify data with Xero, making bookkeeping easier and more efficient. Users have highlighted the time-saving aspect of the app, as well as the automation features that simplify processes. The customer support team, particularly individuals like Irfan, Nikhil, and Hamza, has been praised for their responsiveness and helpfulness in resolving issues. Additionally, some users have mentioned that the app works well for their business and does exactly what it promises. On the negative side, there are several complaints about the app's customer service, with users expressing frustration over delayed responses, lack of thorough investigation into issues, and unresolved problems. Some users have encountered errors and issues with the app, such as orders not exporting properly, duplicate payments being sent to Xero, and compatibility issues with certain browsers. The pricing of the app has also been a point of contention for some users, with concerns raised about the cost relative to the level of service provided. Overall, while the app offers valuable features for syncing data between Shopify and Xero, improvements in customer support and addressing technical issues are areas that could enhance user satisfaction.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 25, 2025
[URGENT] Please help with issue! (There were errors with your settings: Tax overrides) Cannot contact developer, 1 Star Review as NO SUPPORT! Shopify integration has stopped working, we are unsure as to why stopped or how to fix? I cannot upload screen shots and your app should have a support section not rely on this website contact us box. Cannot contact developer.
May 15, 2024
As a general point, the Xero Sync Integration is absolutely essential to our business - I don’t know how we’d do the bookkeeping for a Shopify-based business without it. I am writing a review after the resolution of a recent problem; we had a longstanding issue where we had a gap in our data for 18 months that we hadn’t got round to solving due to Covid backlogs. When I finally got around to it sorting it, I couldn’t make the data exports work properly. I was very worried this meant months of extremely tedious labour to manually enter all the data into Xero. Thankfully Irfan came to the rescue. He worked diligently and very efficiently with the developers, and they were able to investigate and diagnose the problem, and offer a solution. All of the data is now in automatically exported into Xero, and completely up to date. I am incredibly grateful to Irfan and the developer he worked with - please keep doing what you're doing guys, it is really appreciated.
Thank you for the review! Your positive feedback keeps us going. We're glad Irfan was able to help resolve your issue.
Oct. 5, 2023
Throws an error and flat out doesn't export orders if the customer name already exists in Xero... Isn't that a pretty basic flaw? We have to manually add orders regularly. Why we have to pay for this amateurish app with no alternative options and Shopify don't make their own I've never understood.
Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. Our support team has reached out to learn more about the issue you are facing. We hope to get you back on track as soon as possible. Thank you for your patience.
Oct. 5, 2023
Poor customer service. Emailed and received no answer. I then connected via chat and took a while for them to take note of it. Opened a new ticket disregarding any screenshots or descriptions I put before. Did no thorough investigation and came back after two days telling me something I already knew, washing their hands that it was a XERO mistake (clearly wasn't). I re-wrote on an email the issue and asked to escalate. I received a standard response that it will "take a while" and I should upload to XERO manually. We pay $20/mth for a product that doesn't work and has no solution, unless you sell without Duties and Tax.
Thank you for your feedback - we are very sorry to hear about the delay in communication you’ve experienced. We can certainly understand how this can be frustrating and take your feedback seriously. I have checked in with our support team and can see that they are currently investigating the issue. We hope to get you back on track soon as possible. Thank you for your patience while the team works to get to the bottom of the issue.
March 24, 2023
This app has made a huge difference to my book keeping, as it sends all my Shopify invoices into Xero at the end of each day and itemises all the items sold, so really easy to keep track of sales types and best sellers etc. Love it.
Thank you for your kind review! We are so glad to hear that Xero helps make running your business easier. Thanks for choosing Bold!
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