XERO SYNC by BOLD for Shopify

XERO SYNC by BOLD

Xero sync connector for Shopify

Developer
View on App Store

Rating

2.9

feedback

213

Reviews

chart

#420

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    4%
  • Less than a year
    24%
  • More than a year
    70%

Reviews Summary

The Xero Sync Integration app has received mixed reviews from users. Positive aspects highlighted include the app's essential role in streamlining bookkeeping for Shopify-based businesses, the efficient customer support provided by individuals like Irfan and Nikhil, and the time-saving automation features that simplify processes. Users appreciate the seamless transfer of data to Xero and the ability to track sales types and best sellers easily. However, negative feedback revolves around issues such as errors in exporting orders, poor customer service response times, and recurring problems with syncing and data accuracy. Some users have also expressed dissatisfaction with the pricing and the lack of flexibility in customization, such as mapping to specific accounts in Xero.

Highlights

Essential role in bookkeeping for Shopify businesses, Efficient customer support, Time-saving automation features
Errors in exporting orders, Poor customer service response times, Recurring problems with syncing and data accuracy
Seamless transfer of data to Xero, Ability to track sales types and best sellers easily, Dissatisfaction with pricing and lack of customization options

Rating Breakdown

  • 5
    32% (69 ratings)
  • 4
    11% (23 ratings)
  • 3
    5% (10 ratings)
  • 2
    7% (15 ratings)
  • 1
    45% (96 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 15, 2024

As a general point, the Xero Sync Integration is absolutely essential to our business - I don’t know how we’d do the bookkeeping for a Shopify-based business without it. I am writing a review after the resolution of a recent problem; we had a longstanding issue where we had a gap in our data for 18 months that we hadn’t got round to solving due to Covid backlogs. When I finally got around to it sorting it, I couldn’t make the data exports work properly. I was very worried this meant months of extremely tedious labour to manually enter all the data into Xero. Thankfully Irfan came to the rescue. He worked diligently and very efficiently with the developers, and they were able to investigate and diagnose the problem, and offer a solution. All of the data is now in automatically exported into Xero, and completely up to date. I am incredibly grateful to Irfan and the developer he worked with - please keep doing what you're doing guys, it is really appreciated.

Using app

--

Total reviews

1

Average rating

5.0

1 / 5 Share

Oct. 5, 2023

Throws an error and flat out doesn't export orders if the customer name already exists in Xero... Isn't that a pretty basic flaw? We have to manually add orders regularly. Why we have to pay for this amateurish app with no alternative options and Shopify don't make their own I've never understood.

Using app

Over 7 years

Total reviews

2

Average rating

1.0

Developer Reply

Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. Our support team has reached out to learn more about the issue you are facing. We hope to get you back on track as soon as possible. Thank you for your patience.

1 / 5 Share

Oct. 5, 2023

Poor customer service. Emailed and received no answer. I then connected via chat and took a while for them to take note of it. Opened a new ticket disregarding any screenshots or descriptions I put before. Did no thorough investigation and came back after two days telling me something I already knew, washing their hands that it was a XERO mistake (clearly wasn't). I re-wrote on an email the issue and asked to escalate. I received a standard response that it will "take a while" and I should upload to XERO manually. We pay $20/mth for a product that doesn't work and has no solution, unless you sell without Duties and Tax.

Using app

Almost 5 years

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your feedback - we are very sorry to hear about the delay in communication you’ve experienced. We can certainly understand how this can be frustrating and take your feedback seriously. I have checked in with our support team and can see that they are currently investigating the issue. We hope to get you back on track soon as possible. Thank you for your patience while the team works to get to the bottom of the issue.

5 / 5 Share

March 24, 2023

This app has made a huge difference to my book keeping, as it sends all my Shopify invoices into Xero at the end of each day and itemises all the items sold, so really easy to keep track of sales types and best sellers etc. Love it.

Using app

About 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind review! We are so glad to hear that Xero helps make running your business easier. Thanks for choosing Bold!

5 / 5 Share

March 9, 2023

Great app and saves plenty of time with tonnes of automation going on behind the scenes. Their support is also pretty responsive.

Using app

Over 5 years

Total reviews

9

Average rating

5.0

Developer Reply

Thanks for your kind review! We're always here to help with anything you may need. Thanks for choosing Bold!

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more