Rating
2.9
feedback
213
chart
#420
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
4%
-
Less than a year
24%
-
More than a year
70%
Reviews Summary
The Xero Sync Integration app has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the app's ability to automate the process of sending Shopify invoices to Xero, making bookkeeping much easier and saving time. Users also praise the responsive customer support, with specific mentions of helpful team members like Irfan, Deelen, Nikhil, and Hamza. Additionally, the app is commended for its seamless data transfer to Xero and its reliability in fulfilling its intended purpose. On the negative side, some users have reported issues with the app, such as errors in exporting orders, poor customer service experiences, and recurring problems with syncing data to Xero. There are complaints about the app's pricing, lack of features like better mapping to Xero, and compatibility issues with certain browsers. Despite the app's benefits in streamlining bookkeeping processes, these negative aspects have led to frustration and disappointment for some users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 15, 2024
As a general point, the Xero Sync Integration is absolutely essential to our business - I don’t know how we’d do the bookkeeping for a Shopify-based business without it. I am writing a review after the resolution of a recent problem; we had a longstanding issue where we had a gap in our data for 18 months that we hadn’t got round to solving due to Covid backlogs. When I finally got around to it sorting it, I couldn’t make the data exports work properly. I was very worried this meant months of extremely tedious labour to manually enter all the data into Xero. Thankfully Irfan came to the rescue. He worked diligently and very efficiently with the developers, and they were able to investigate and diagnose the problem, and offer a solution. All of the data is now in automatically exported into Xero, and completely up to date. I am incredibly grateful to Irfan and the developer he worked with - please keep doing what you're doing guys, it is really appreciated.
Oct. 5, 2023
Throws an error and flat out doesn't export orders if the customer name already exists in Xero... Isn't that a pretty basic flaw? We have to manually add orders regularly. Why we have to pay for this amateurish app with no alternative options and Shopify don't make their own I've never understood.
Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. Our support team has reached out to learn more about the issue you are facing. We hope to get you back on track as soon as possible. Thank you for your patience.
Oct. 5, 2023
Poor customer service. Emailed and received no answer. I then connected via chat and took a while for them to take note of it. Opened a new ticket disregarding any screenshots or descriptions I put before. Did no thorough investigation and came back after two days telling me something I already knew, washing their hands that it was a XERO mistake (clearly wasn't). I re-wrote on an email the issue and asked to escalate. I received a standard response that it will "take a while" and I should upload to XERO manually. We pay $20/mth for a product that doesn't work and has no solution, unless you sell without Duties and Tax.
Thank you for your feedback - we are very sorry to hear about the delay in communication you’ve experienced. We can certainly understand how this can be frustrating and take your feedback seriously. I have checked in with our support team and can see that they are currently investigating the issue. We hope to get you back on track soon as possible. Thank you for your patience while the team works to get to the bottom of the issue.
March 24, 2023
This app has made a huge difference to my book keeping, as it sends all my Shopify invoices into Xero at the end of each day and itemises all the items sold, so really easy to keep track of sales types and best sellers etc. Love it.
Thank you for your kind review! We are so glad to hear that Xero helps make running your business easier. Thanks for choosing Bold!
March 9, 2023
Great app and saves plenty of time with tonnes of automation going on behind the scenes. Their support is also pretty responsive.
Thanks for your kind review! We're always here to help with anything you may need. Thanks for choosing Bold!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more