XERO SYNC by BOLD
Xero sync connector for Shopify
Rating
2.9
feedback
213
chart
#420
All reviews
Rating Breakdown
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March 2, 2023
Saves me time and seamlessly happens in the background, I would like to see better mapping to Xero - at the moment we can only map to one sales code, which then requires recoding in Xero. I think that when mapping fails there should be better alert system because it usually means that there is a data issue that should be fixed.
Thanks for taking the time to write in with your feedback, we will certainly pass that along to the team. Have a wonderful day going forward and thanks for choosing Bold!
Feb. 27, 2023
Works well for importing data from shopify to Xero. All setup and it done automatically. Bold does have good support.
We are glad that we were able to meet your requirements! We are always here to support you with anything you need. Thanks so much for writing in!
Sept. 18, 2021
really straightforward which is great for someone with little / no experience. Great support too - thanks Nikhil
Sept. 10, 2021
The app is pretty reliable and does what we need it to do. I am always pleasantly surprised by the support I get when I need it. Thanks Nikhil.
July 7, 2021
Support team (Hamza) are very helpful and was able to address my issue quickly .............................
Dec. 22, 2020
It's a very basic app - does a very basic sync between Shopify and Bold. The support has been great, Hamza was informative and sorted our issue out.
Sept. 29, 2020
Really useful app. Saves a lot of time with our admin. One thing that would be really useful would be to map certain products to certain accounts in Xero, if the app had that feature it would be a definite 5*! The support has always been quick to respond and knowledgeable in my experience.
Aug. 11, 2020
It used to work fine and then about 3 weeks ago the Xero app failed to synch properly with Shopify so that when I ticked the "Show Spent Items" checkbox to find and select matching transactions, the Shopify fees wouldn't show up. This means I could not reconcile my accounts. My bookkeeper had to do this manually three times. I have upgraded this review from 2-star to 4-star because they fixed it once I complained here, after being unable to contact support via their app, very quickly, so all is good again.
April 22, 2020
This app has worked well for us. We'd gladly recommend it. It's fairly simple to integrate, and troubleshooting is easy. When it gets harder, their support is generally excellent too :-)
Oct. 14, 2019
After a few launch hiccups (namely that I didn't know I was going to start being charged so missed some exports), I got some really good assistance from the Bold team who have now ensured everything is working smoothly for me. I'm happy with it so far.
March 5, 2019
It works for me which is to simply import sales from Shopify to xero. but at $60 a month not nearly worth it. I will be canceling shortly and just doing one monthly journal entry.
Feb. 8, 2019
this app used to work well and free, now Bold have it there have been a few settings challenges. we pay for Xero Fees and Shopify Fees and now the pricing plan for this app... That said, Brysen called me from Bold real quick and was outstanding support to resolve a setting issue. also discovered that you can only have 1x store connect but Bold are working on a new development to connect multi stores... GOOD ON YOU BOLD! thanks for the outstanding support :-)
Oct. 9, 2018
Free integration, good support, pretty flexible....what more to ask? Well there is always room for improvement. It's a very good app and easy to use.
Sept. 26, 2018
Had some issues getting it going but support team was responsive and sorted the problem out over the course of a few days.
Sept. 20, 2018
Used to be 5 stars as it did everything I needed. Now 4 stars as annoyingly of today it assigns a shopify customer number to every customer which I then have to remove from Xero afterwards.
Aug. 24, 2018
Nick provided helpful feedback as we tried to think through integration for this app!
July 25, 2018
The app is great and works well from Shopify to Xero and is saving us a lot of time. The only reason I give 4 stars out of 5 is that for somebody new to accounting the initial set up and the way that some of the descriptions are worded in the setting can be a bit confusing. Apart from that, customer service was great and I would recommend the app.
May 9, 2018
We moved our three MELANOBOOST stores from MYOB to Xero and couldn't be happier. It integrates perfectly and has resulted in much higher efficiency. The reason I have given 4 stars instead of 5 is simply because our brand runs 3 stores and we can't sync them all into the one Xero account at the same time. They have to be synced manually every day. I'm told the developers are working on this so hopefully there's a solution soon! Thanks team!
March 30, 2018
Great app! Eliminates a spreadsheet for me - thanks. It would be nice if there was a bit more of a log of all the entries created in Xero (especially for new users; I had to hunt around a bit to find out what the app had done. It did do everything just fine). My spreadsheet did calculate the PayPal fees too (but it was not always correct!). Shopify fees too don't come across automatically. Turning on the email notification means I had to build an email rule to ignore the 'successes' (especially if no sales), but I couldn't find a way to only get notification of failures, which would be nice. This app certainly saves time..