XERO SYNC by BOLD

Sept. 8, 2019

This is not worth the money. The hassle it creates in Xero is just extraordinary and very limited options in settings. I switched to a different plugin and am so much happier plus im saving money each month.

Aug. 23, 2019

Worst experience ever with this app. All it does is create problems and issue with incorrect sku's in Xero. Avoid this app at all cost.

Aug. 13, 2019

This App doesn't do what it says it does, it will cost you far too much money, and loads of time to make it work. The staff support is arrogant and unhelpful, slow in replying. Stay away.

July 10, 2019

I am still yet to see one positive review of this app. Absolutely horrible and its ridiculous that we have to pay for this on top of a xero subscription. Not worth it

July 2, 2019

What a terrible app! Cannot believe this is the only option we have to sync orders with Xero. Appalling!!! It only works half the time, it consistently has errors and issues. This should be a free app. Period!!!

July 1, 2019

First of all, way to expensive especially since it doesn’t work right. We have been in contact with their support for about a month now because we are getting errors with our tax code when importing. They said their engineers are working on a fix. It’s pathetic, I hope someone will add an alternative app to import sales to our accounting software. This one star is for Shopify too on allowing such a horrible company rip people off. Stop gouging every last cent out of everyone. We are paying a huge monthly fee to you anyways.

June 30, 2019

I was happy with the free shopify app and they past it to these guys to mess it up! It was working fine for years until these guys had it and i went over 30 orders :-( No warning, just crapped out! Makes me think its time I parted company with Shopify!

June 25, 2019

Just going to reinforce what many of the other reviews are saying here. Since going from a free app to the extortionate pricing plan earlier this year this app is shocking value. I don't necessarily object to paying at all but our integration of Shopify and Xero now costs more than the Xero subscription itself which is ridiculous. I'm surprised that Bold have been so short-sighted really. You might think that they would be aware that their market here is business owners who will constantly have overhead costs under review and understand what represents value perhaps better than the general consumer. After a couple of years using this app we are now removing it from our store and going with an alternative app (recently released). This will save us more than 50% on what Bold have been charging us to get exactly the same integration.

May 27, 2019

Started charging us $59.99/month WITHOUT WARNING for last several months and we just noticed it. We were well under their FREE tier...PLUS no invoices had been exported for the last 2 months anyway. They charged even though we were not using their service! Will be cancelling and uninstalling BOLD's Xero integration ASAP.

May 23, 2019

We noticed something strange about our Shopify invoices coming into Xero, and after doing some digging (and wasting time) we started reading the Bold reviews and realised that they've pulled the rug out from underneath us with no warning, just hopeless. Call me and fix all of the errors you've now created in our Xero file immediately.

May 23, 2019

No contact that they were going to start charging. Just a failure in Xero to see any sales from Shopify. Avoid and use someone with integrity.

May 2, 2019

DO NOT PAY FOR THIS APP. What kind of business stops a service doesn't tell you and then expects you to pay with no warning. AVOID BOLD.

April 29, 2019

Basically what was said in many of the other reviews. The app has always had bugs that were tolerable but the latest stunt pulled by Bold is massively disruptive to my business. Bold have shown they are willing to remove features without any notification or regard for your business. This is not a good partner to work with and they will cause more work than the time they save.

April 25, 2019

Suddenly I noticed my integration is failing. All this while it was free. There is no announcement or update from Bold to advise that we now need to pay to use this apps. There should be proper communication prior to any changes. I am very unhappy with this.

April 8, 2019

Terrible. Like so many others we used this as it was part of the shopify/xero set up. Both shopify and Xero still use the integration as a selling point without point out that it's now a paid for add on. And it doesn't work that well. A blatant attempt to hold their customers over a barrel. We left as soon as the charge came.

April 7, 2019

So disappointed that there has been zero communication regarding this app being changed and now charged for! We will be removing this app because your fee structure is utterly ridiculous.

April 4, 2019

Do NOT touch this app with a 10-foot pole... This app has been my worst experience with Shopify by far. I thought, "oh, I use Shopify and Xero, so clearly I need this app, right?" Wrong. This app has done nothing but cause MAJOR trouble in my Xero account. Accounting is already a little bit tricky. What you don't need is an app to completely dismantle the structure of your accounting records and require a PhD in accounting/Xero to fix it. Customer service from both Xero and Bold have been unhelpful, pointing fingers at one another and offering suggestions that don't work. I am completely fed up. My taxes are due in just a few days and right now this app has caused my sales to look like their doubled (artificially inflating my tax liability). I need to eliminate this double-counting ASAP in order to pay the right amount of taxes. I really wish I had never even thought of installing this app. I should have listened to the other reviewers. I'll never make that mistake again! Even Xero bookkeeping firms are telling me to stay away from this app, that it has major problems. I normally like Bold and use some of their other apps. Not this one. Ever. Again.

April 2, 2019

We have removed this app and are now using Carry the one. The Bold app when free was manageable even with dropouts and the paypal issues but now they are charging for it it's not worth it.

April 2, 2019

DO NOT | DO NOT | DO NOT pay for this app, you will regret it. Cancelled the app after they went to paid (as did the other multiple negative reviewers). I would gladly pay the fee IF they had added functionality OR even perfected the app, as it stands this app is full of glitches AND if you sell services (like we do) does not have the capability to sync into multiple sales accounts in Xero, meaning your services will get entered into Merchandies sales account, unless you manually go in and edit EACH invoice (try doing that when you have over 600 invoices per month). DO NOT | DO NOT | DO NOT pay for this app, you will regret it.

March 31, 2019

Cutting to the point - you don't actually need this app to use Xero successfully with Shopify. Once you've linked your business bank account with Xero, all your expense and revenue data is regularly imported/synced from your bank anyway. So when Shopify pays you out for your sales, it will show up as a credit in Xero and all you have to do is allocate that transaction to 'sales revenue'. Done. This app actually doesn't do anything that Xero doesn't already do. Just trying to get extra money out of newbies who haven't had the chance to figure it out for themselves yet.