All reviews

Rating Breakdown

  • 5
    27% (41 ratings)
  • 4
    11% (16 ratings)
  • 3
    5% (8 ratings)
  • 2
    6% (9 ratings)
  • 1
    51% (77 ratings)

Reviews with Text

  • 99% (150)
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5 / 5 Share

Nov. 15, 2019

Had a great customer service experience on the live chat. Camilla was great help! they helped me with my Xero - Shopify intergration.

Store

KAYLL

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 4, 2019

Needed support for product syncing. Chat support with Rushi and Sam was quick and easy. Thank you.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 28, 2019

Totally disappointed with bold. We are a not for profit sporting club and these monthly charges are steep for importing only to two accounts in xero. This app has been working well for us, however, we cannot afford Shopify fees, then bold fees, then xero fees just to sell tickets, oh and the fee for holding the event as well. For this price you need to offer different account codes for sales so the itemisation can be more discrete than what you currently offer. Will you offer a discount for not for profit associations? Xero currently offer us a 25% discount. Also the 6 months we dont operate, can we switch to the free plan? Update.... 26 January: bold have responded to an email and we are awaiting a response in regard to a not for profit discount which is encouraging. In addition you can dial back to the free plan if your sales volume seasonally diminishes.... Will update stars when discount is received. Discount has been applied so we are happy with the outcome Jordan responded and put us in touch with the appropriate person. Thankyou

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 14, 2019

Great help from Samuel L. Thank you !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 10, 2019

Seems to work well, I had one problem but the customer service team (Brenden) fixed the issue super quickly so I'm happy with it all.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 1, 2018

Great app, and really good customer service. The team were really quick to resolve my issue and Alexa in particular went out of her way to keep me in the loop and fix the problem quickly. I'd highly recommend the app too, it makes integration with Xero so quick and easy.

Using app

3 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 21, 2018

I have been using this app for a couple of years now and found it to cut admin time dramatically. Also when small issues do arise the support has been 100% particularly recently my contact with Brysen. Great App - Great Company - Great Knowledgeable Staff. Hassett Green

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2018

Automates the entry of all your sales into Xero. Huge time saver and it’s free! We currently use another app for Inventory.

Using app

Almost 2 years

Total reviews

11

Average rating

5.0

5 / 5 Share

Oct. 5, 2018

Love this app, made doing my receipts easy. Also support from Alexa was quick and helpful when I needed it.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 4, 2018

Great app with great support. Once setup it runs seamlessly sending all the data we need to Xero. The one time we needed support we got it immediately. Thanks for the fast resolution Nick!

Store

Homelia

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2018

I've been using this for a few months now to pull all my orders on to Xero, there have been some errors occurring recently with pulling through the refunds. I contacted the team and David fixed the issue for me in a few hours. Great service and saves me so much work!!

Using app

7 months

Total reviews

10

Average rating

5.0

5 / 5 Share

Sept. 2, 2018

This app works well. Easy to reconcile invoices, payments and transaction fees. I use stock and it works well for the stocked items, except Xero doesn't support back orders, which isn't a Bold issue, but a Xero one. However once I have the stock in it's easy to manually transfer the order to Xero. TBH I'm amazed at the price!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 1, 2018

This app is awesome, it has saved me a ton of time and potential mistakes in crossing my data over! Highly recommended. Had an issue on my settings recently that I had been unable to resolve myself, David sorted it out for me in 2 clicks!

Using app

3 months

Total reviews

2

Average rating

4.5

5 / 5 Share

April 16, 2018

It just works, it was simple to setup and does exactly what it says on the tin. Perfect.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2018

Great App, makes balancing a lot easier with xero

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 28, 2018

Great extension, works seamlessly and creates nice clean entries into Xero. Thanks for making life easier!

Using app

6 days

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 19, 2018

Works as described. Quick easy integration with Xero. Has not played up since I installed it two months ago. All good so far!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2018

At first I thought this was no good...kept deleting the app because I was worried. I think many of my issues were more operator error. Once I persevered and continued to test, the app works fine for me. The only thing I would suggest is make sure your item codes and skus are identical in Xero and Shopify if your tracking skus. Also, i wish there was a better way to allocate cash rather than manually allocating. Maybe there is, but I have not figured it out yet.

Using app

12 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 6, 2017

We experienced an issue with Xero's integration with Shopify. Paul of Bold Commerce Support was very patient and persistent in making sure we get to resolve the issue through and through. We are also very satisfied with the speed of response by customer support.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 29, 2017

Support on this Free App has been very speedy and efficient. Normally an error in a Tax setting that I did, but they have spotted and advised correction speedily. Works well for me, Bank reconciliation is straightforward enough- just takes a few minutes to associate each days sales with the Bulk payments and the Fees in the Card fee account.

Using app

Over 1 year

Total reviews

10

Average rating

5.0