XERO SYNC by BOLD

Jan. 16, 2019

UPDATE - USE AN ALTERNATIVE TO SHOPIFY AND XERO IF YOU CAN. Had this for a while... got it when it was free from Shopify. Well, Shopify sold it to Bold and today I received an email where they had the gall to say there would a 'small' fee for using the app moving forward. 'Small' turns out to be approx. $100 AUD per month. It's just another charge on top of Shopify's many app charges. So, now I'm paying for Shopify, the 'integration app' between Shopify and Xero AND Xero itself. Costs about $500 AUD per month just for these three things. BUYER BEWARE WITH SHOPIFY. IT IS GETTING VERY PRICEY TO USE ALL THE APPS YOU NEED. I'm sure there is a better solution. OLD REVIEW... I love it when it's working! Definitely worth having. Would be great if they could fix the disconnection issues as this creates a bit of havoc for us. Basically, everything is working fine but about once a month Shopify and Xero disconnect and it takes days to get it connected again. Sometimes this is easy... sometimes you have to go to multiple places to try and get someone to give you a straight answer on how to fix it. As most of you know, when you're a business owner, having to chase these things is a real pain.

Oct. 15, 2018

Horror. Used to work great, but does not work at all anymore. Xero is an essential integration and MUST work on Shopify Plus plans. Bold Dev's have no clue what they are talking about. Their responses are useless. Don't even try, just a waste of time. There is an app that works just flawless, but why would I pay additional $30 plus monthly for each and any shop on my plus plan? At least they proof that it is possible to have a working connection with Xero. I do not care who to blame. Shopify is in charge to deliver. But they do not. Shame on you Shopify. Time to consider other options...?

Oct. 11, 2018

This integration used to work really well for year(s). As of August 2018, there have been export errors regularly which is causing an accounting nightmare in Xero. The integration is broken and taking 2+ months trying to resolve this issue (still unresolved) shows just how low a priority it is at Bold. I'm actively looking for a better alternative and so should you.

Jan. 24, 2019

So they took a perfectly working FREE app... add bugs and a bucket of exporting issues to it...and charge us $59?!? (Yes, they offer a free plan for people who wish to sell 1 item per day...so it doesn't apply to us). Sorry but not at that price. Currently looking for alternatives and it seems ONESAAS and Expandly looks promising (and a lot cheaper)

Oct. 1, 2018

Are you guys aware of how completely broken the Bold - Xero integration is?? I've had ongoing issues since late June!! I'm seeing a number of negative reviews cropping up on the App site so realise I'm not alone in having problems. I know this is now a third party issue (Bold) but many of your users must rely on this APP and as it was yours originally, this reflects badly on Shopify too. We are facing a VAT return in the next few weeks and I have no idea of our liabilities because the Xero App has been so unreliable. This is not a small problem, it creates a massive logistical headache, how do we know what is correctly synced and what isn't. How do we handle the huge amount of work involved in correcting the problems? This integration is absolutely fundamental in making the use of Shopify viable for us and I'm sure many other merchants. We are a multi million pound business shipping 500 orders per week. This is not a trivial matter and yet the months of delays seem to imply that Bold are not taking this seriously enough!

July 24, 2018

Does not actually synchronise your stock levels. It only tells Xero that you have sold an item. It's blatant false advertising. Also there is nothing in the way of customising how invoices are sent to Xero. You can only send them as paid, which only creates more work for our accountants.

June 18, 2018

Initially I thought the App worked well however this is not the case at all. We implemented the app through Shopify to bring all our sales into Xero. The challenge is that the sales cannot be allocated to Item codes within Xero which means the information coming in cannot be reconciled correctly. I asked Bold who developed the App to look at this and they said "it is in the pipeline and they have no solution at the moment". So if you want to dump sales into a general sales account fine. But if you wish to allocate against certain product codes in Xero it is currently useless and has now created a massive amount of work for my team when we thought it would reduce it. Very disappointed.

June 18, 2018

I tried this app on my new GorgeousCreatures.com.au site. Support is slow, vague and generally unhelpful. No response from my last email with screen shots and request for help for days. I used this app for three weeks then it made such a mess of my accounts that I had to disconnect and paid my accountant many hundreds of dollar to fix up the duplicates and issues that this app created. It added products to Xero including the tax, the tax rates did not come over accurately for freight account code and Bold support and an app integration specialist could not work out why. You can only select one sales account code as well and I have about 20 different categories that I track so it took massive amounts of editing in Xero to fix the poor data coming through from the Bold app. I had to remove and redo payment to be able to edit the freight tax code for the correct country. Xero is a wonder tool but the Bold app does not work well enough to talk to Xero. It is going to be easier for me to do in manually.

April 10, 2018

NEVER AGAIN! This software does not do what they say it will do. You can not use it to write Purchase Orders and track inventory because it doesn’t work with Shopify. They refuse to help you until you have connected your bank account to the software and become a paying memeber. Then once you do that they tell you it shouldn’t be used to track the inventory. You can only use Shopify OR Xero which means you could oversell in Shopify if you choose Xero to track your inventory. This makes handling a large inventory impossible. ADDITIONALLY we tried to cancel this subscription for at least 3 months. They told us we needed to do X. We did. Then we would get billed again next month. They told us we needed to do Y. We did. We still got billed. So now they conned well over $100 from us for software we never used. DO NOT USE XERO!!!

April 1, 2018

I choose to use Xero because it was meant to work with Shopify, but what I found was that it did not load all of the sales and it was meant to continue to refresh and upload any sales every night at midnight, however it did not do this either. I did not find it easy to work with and for all the hype that I had heard about it, there was no support and only short little uninforming videos that didn't show you anything of use for beginners. If felt like 80% of the videos out there just told you how great the program was, well for me it was the biggest waste of $300 that as a small business I won't ever get back again. There was more than this that I found wrong with working with this program, but I have better things to do than continue this rating, like finding the time to catch up on the last 6 months of accounting.

March 17, 2018

Very Useless app. Orders are exported as paid, and there is no way to reconcile actual bank deposits than constantly removing & redo the fake payments created when exporting data. Merchant fees are exported as a spend money and even if the account chosen should be GST on purchase, it is exported as BAS excluded. They tell you payments can be reconciled against a clearing account, but they can only create a duplicate of receive money transaction instead of a spend money transaction that will balance the clearing account to 0.

Jan. 31, 2019

App does its job most of the time, but is buggy, disconnects randomly, makes your accounting cumbersome, and keeps introducing new limitations. The latest price plan change is a joke, as functionality does not justify paying that much money - we will be looking for a better offering.

Oct. 17, 2017

Very basic app that doesn't even allow you to assign channels. No way for me to segment my statements and isolate shopify sales from my other sales channels.

Sept. 5, 2017

I begrudgingly have to give this app 1 star as it's the minimum, but If I could give it zero (no pun intended) I would. We used this app for well over a year before BOLD took over at it worked like a charm, no problems whatsoever. It now gives invoices ridiculous invoice numbers and imports orders from dates that you have specifically asked it not to, amongst numerous other issues. It is simply awful, and I would advise anyone not to use it. it cost us hours and hours of removing invoices it had duplicated (even though we asked it to import from a certain date, it ignored it).

Dec. 12, 2018

Sadly since BOLD taking over the app, bugs have presented themselves and are not being fixed, rendering the product completely useless... Seems the app is getting worse...

April 8, 2019

I already wrote a 1 star review but now I am updating it to continue alerting new users what they are getting into. Not only are we having to pay $60 a month now for these services... But the customer service is HORRIBLE and takes over a week to get ANY assistance (I am still waiting). Meanwhile, I am still waiting for someone to resolve the issues with invoices not being transferred into Xero from Shopify. And my financials are at a standstill because of this. I am going to be looking into changing to another provider ASAP because this is just dumb. And I've been with Xero for 5 years!